1 / 34

T ag, You’re it! Implementing a “Person In Charge” Training Program http://www.placonference.org/session_handouts.cfm

T ag, You’re it! Implementing a “Person In Charge” Training Program http://www.placonference.org/session_handouts.cfm. Welcome to PIC Training!. Presenter. Adrianne Peterson Jefferson County Public Library Community Link Library Manager. Presenter. Brett Lear Multnomah County Library

kamuzu
Download Presentation

T ag, You’re it! Implementing a “Person In Charge” Training Program http://www.placonference.org/session_handouts.cfm

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Tag, You’re it! Implementing a “Person In Charge” Training Programhttp://www.placonference.org/session_handouts.cfm Welcome to PIC Training!

  2. Presenter Adrianne Peterson Jefferson County Public Library Community Link Library Manager

  3. Presenter Brett Lear Multnomah County Library Reference, Adult Services, and Programming Coordinator

  4. Presenter John Cabrera Multnomah County Library Senior Administrative Analyst

  5. Today’s Agenda

  6. Sample Agenda

  7. Person In Charge Role • What does the Person in Charge do? • What is the purpose of the PIC system & class? • Support systems

  8. Behavior Issues • Common Behavior Problems • In-depth discussion to follow

  9. Emergencies • How to tell if it’s an emergency • Which of these scenarios qualify as an emergency • Calling for HELP in an emergency

  10. What the library expects of PICs • Keep a clear head • Know your policies • Think before you speak • Use your best judgment • Think Safety First!

  11. Emergencies • How to tell if it’s an emergency • Which of these scenarios qualify as an emergency • Calling for HELP in an emergency

  12. Executive-level PIC • Who? • Responsibility? • Contact Information?

  13. Emergencies continued… • Handling non-emergencies

  14. Building Emergencies Who do you go to for help? How do you ask for help? How do you document? Staff Stuff - Policy Manual - Handbooks - Emergency Procedures Handbook

  15. Building Maintenance Request

  16. IT Emergencies • How do you notify IT? • Emergency or inconvenience? • How do you document?

  17. Computer Support Form

  18. Media & Publicity • What are your policies regarding media & publicity? • Confidentiality? • Where are your policies located?

  19. Policies What are your policies regarding interaction with law enforcement? Confidentiality? Patriot Act? Where are your policies located? Staff Stuff - Policy Manual - Library Policies

  20. General Guidelines for Complaints • Know the library’s policies & procedures • Know where things are written or posted • Gather the facts • Don’t promise things you or the library can’t deliver

  21. Handling Complaints How you handle a can resolve or escalate the situation. E-Learning Modules

  22. Handling Difficult Behaviors • Common Behavior Problems • Determining & Implementing Exclusions

  23. Documentation • Incident reports • Accident reports • Maintenance request

  24. Group Exercises & Discussion #1Emergency Situations • Form 4 groups • Review your situation cards • Problem solve • Report back to group • Group suggestions

  25. Group Exercises & Discussion #2Patron Complaints • Form 4 groups • Review your situation cards • Problem solve • Report back to group • Group suggestions

  26. Wrap Up • Review of flip charts • Homework assignment • Evaluation • SDAR

  27. Questions? Comments?http://www.placonference.org/session_handouts.cfmQuestions? Comments?http://www.placonference.org/session_handouts.cfm

  28. Thank You! • Send us an email: Adrianne.Peterson@JeffcoLibrary.org brettl@multcolib.org johnc@multcolib.org

More Related