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Building a Learning Organization: Creating and Implementing a Training Program for the University of Houston Libraries. Annie Wu, Chair of the UH Libraries Training Committee Damon Camille, Training, Assessment & Statistics Coordinator Texas Library Association Webinar
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Building a Learning Organization: Creating and Implementing a Training Program for the University of Houston Libraries Annie Wu, Chair of the UH Libraries Training Committee Damon Camille, Training, Assessment & Statistics Coordinator Texas Library Association Webinar 10/08/2010
University of Houston Libraries • Main library with 3 branches • About 125 staff members • 2.2 million volumes • 400,000 E-titles
What We Found at the Outset • Training offered vary by departments • Librarians got more than staff • Barriers: • People didn’t know how to request training • Technology/equipment barriers • Staffing/scheduling problems • Unaware of training resources • Red tape – forms, signatures, budgets
Making the Changes • The Training Committee appointed in June • Committee Charges: • Skills/training needs assessment • Develop annual training plan • Develop orientation program
Building a Learning Organization • Systems Thinking • Personal Mastery • Shared Vision • Team Learning
Needs Assessment Methodology • Survey • Department Heads/ Supervisors Interview • Focus Groups Needed Skills ?
Survey • Used SurveyMonkey for our survey questions • Responses to Survey • Questions asked
Department Heads/Supervisor Interviews • Why we interviewed supervisors • How we conducted the interviews • Questions asked
Focus Groups • Make-up of the variousgroups • Librarians • New employees • Staff • Facilitation and note taking • Questions asked
Tools for Data Collection and Analysis • SurveyMonkey • MS Excel • MS Access • Basecamp
Data Analysis • SurveyMonkey – downloaded into Excel for analysis • Supervisor interviews – summarized report by interviewers for analysis • Focus Groups - summarized report by note takers for analysis • Consolidate all the needs assessment data using Excel • Categorize, sort and prioritize data.
What Did We Find Out? • Library Services Skills • Professional/Interpersonal Skills • Computer Skills
Library Services Skills • Library systems skills • Collection management skills • Assessment skills • Marketing and outreach • Digital and metadata
Professional and Interpersonal Skills • Leadership/Management • Customer services • Time management • Interpersonal/People skills • Project management • Business meeting facilitation
Computer Skills • Drupal • Microsoft Office 2007 • Outlook (email & calendar) • Excel; PowerPoint; Word • PeopleSoft • Windows & file management • Programming languages • Media technology
Orientation Needs • A very structured first day • A set itinerary for the first few days • Branch tours • Promotion process • Library maps, acronyms and terms • Travel process • Departmental orientation
Training Plans for Needed Skills • Library-wide Training • Departmental Training • Cross Training
Orientation Plan • New Employees Orientation Reference Guide • New Employees Check List • Departmental Orientation Module
Training Committee Intranet Site • Schedules Training Events • News and Events • Forms • Training Resources • Orientation Materials • Docs and Links • Feedback
Assessment of Success • Training Sessions Evaluation (Evaluation Form) • Training Statistics (Sign-in Sheet & Access Database) • Sustainability
Annie Wu awu@uh.edu Damon Camille dcamille@uh.eduUniversity of Houston Libraries Sources for Images: http://office.microsoft.com/en-us/clipart/default.aspx?lc=en-us http://sxc.hu/ http://images.google.com/imghp?hl=en&tab=wi