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ATTITUDINAL CHANGES Intervention. Introduction Objectives of the intervention The Program The Phases. Methodology Participant profile Implementation plan Accessory requirements. The Contents. Introduction. DEFINE P roblem of the day. Staff turn over Staff motivation Staff commitment.
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Introduction Objectives of the intervention The Program The Phases Methodology Participant profile Implementation plan Accessory requirements The Contents
DEFINEProblem of the day Staff turn over Staff motivation Staff commitment
Possible Causes • High amount of stress • Disenchantment • Demoralization • Disaffection • Alienation • Projection and denial ********
Objectives of the intervention • Increased customer satisfaction • Increased employee morale • Decreased turnover • Generate employee confidence • Reduce level of stress among employees • Developing positive attitude among employees
Our Services • Identification of individual motivation requirement • Screening out individual motivators • Help in stress alleviation • Reduction of burn-outs • Optimization of work situation • Environmental and retention audit
Identification of motivational requirement • Acknowledging individual needs • Providing feedback reports on their performance • Arranging for group discussions • Arranging for training programs
Screening out individual motivators • Simple paper and pencil test for screening individual motivators • Group discussion on “What motivates you the most?’’ • General talk session
Reducing Burnout • Optimizing work loads • Providing counseling services • Suggesting upon measures towards higher job involvement
Optimization of work situation • Analysis of the work situation • Screening unfavorable work elements • Identifying stress elements • Suggesting upon favorable changes
Environmental and retention audit • Analysis of turnover, employee / customer satisfaction data • Formulation of the cost of turnover for targeted employee groups
Interaction with focus groups to discover organization and departmental issues • Evaluation of the root causes of turnover • Recommendations of make best practice
When stress rules It will affect the Individual Manager Director Or anyone in the organisation At the end it will irritate the customer
Results • Loss of self control • Have the feeling of being overwhelmed • Loss of patience • Reduction in the level of tolerance
As an introduction the participants get to know A practical explanation of What stress is How it affects your body and mind How to overcome it How to take short breaks among work How can music therapy soothe your soul
Some petty problems • Working in shifts • Too much job mobility • Frequent transfers • Fear of losing jobs • Less opportunity for growth
Explore yourself • Are you stressed? • Check the level of your stress • Know your innerself • Know your SWAN score
Are you stressed? • Brief on what is stress • How it affects an individual • Identification of the stressors • Identification of the stress producing elements in the stressors • Brief program for stress alleviation
Check the level of your stress • General assessment of level of stress among employees • Practice meditation & find your inner rhythm • Lifestyle coaching • Psychological service
Know your innerself Employees get to know • About their interests • About themselves as a person • About their aspirations
Know your SWAN score Employees evaluate themselves on their • Strengths • Weaknesses • Ambitions • Needs This gives a complete map of their career path
You and your personalityA brief test session on • Discover your personality • Explore yourself • Explore your personality type • Personality tests
Identification of the participants’ levels of stress • Highly stressed group • Moderately stressed group • Poorly stressed group
Highly stressed group Moderately stressed group Low stressed group Focus group Support group Control group
Interventions • Customer oriented interventions • Individual oriented intervention
Managing anger and abuseHow to? • Listen positively • Reduce anger • Stay calm • Be responsive • Agree on solutions **
"For every minute you are angry, you lose 60 seconds of happiness." - Ralph Waldo Emerson
Staying positiveHow to? • Stay calm • Stay motivated • Maintain professionalism • Contribute to the team • Create an exciting work place
Focus on resultsHow to? • Achieve targets • Raise standards • Get it first time • Be committed to improvement
Methodology for implementation • This would include Lecture and Demonstration through Flip Charts, Audio Visual Aids, & Video Films • Mock & Play sessions • The program would be conducted in English
Implementation plan • In the first phase the Orientation program would be run. • In the second phase identification will be done as to the level of stress among employees • In the third phase intervention in two parts will be executed on the focus groups
OUR TEAM • DR MALAVIKKA DESIA • DOCTORATE IN ORGANIZATIONAL BEHAVIOR • EMINENT PSYCHOLIGST • WORKED ON “EFFECT OF AGING ON ORGANIZATION “ AND “BOREDOM AT WORK”
OUR TEAM • VEER SAGAR • vsagar@vsnl.com • A LEADING FIGURE IN IT AND ITES • FOR OVER 30 YEARS • ONE OF THE PIONEERS IN BACK OFFICE REVOLUTION IN INDIA
Let’s begin from the endand remember "Success is how high you bounce when you hit bottom”