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welcome. Consumer Protection. CONTENTS. Introduction Unfair trade practices Consumer’s &business point of view Legal Protection Consumer Protection Act – Rights & Responsibilities ;Redressal; Means of self protection - reliefs NGO & its role.

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  1. welcome

  2. Consumer Protection

  3. CONTENTS Introduction Unfair trade practices Consumer’s &business point of view Legal Protection Consumer Protection Act – Rights & Responsibilities ;Redressal; Means of self protection - reliefs NGO & its role

  4. Who is a CONSUMER? Consumer is the King • Caveat emptor– “Let the buyer beware” • Caveat venditor – “Let the seller beware” • What are Unfair Trade Practices?

  5. Unfair Trade Practices

  6. Consumer’sPoint of View • Consumer’s Ignorance • Unorganised Consumer • Widespread Exploitation of Consumer

  7. BusinessPoint of View • Long term Interest of Business • Business uses Society’s Resources • Social Responsibility • Moral Justification • Government Intervention

  8. Legal Protection • The Consumer Protection Act, 1986 • The Essential Commodities Act, 1955 • The Prevention of Food Adulteration Act, 1954 • The Standards of Weights & Measure Act, 1976 • The Trade Marks Act, 1999 • The Bureau of Indian Standards Act, 1986

  9. The Consumer Protection Act (CPA) • Speedy & inexpensive redressal • Wide application :all types of undertakings - big/small; private/public; etc • Confers consumer rights & responsibilities: for empowering & protecting consumer’s interest

  10. Consumer’s Rights • Right to safety • Right to be Informed • Right to Choose • Right to be Heard • Right to seek Redressal • Right to Consumer Education

  11. Consumer Responsibilities • Be aware of Goods/Services received & risks • Buy only Standardised Goods • Read Labels carefully • Be honest in dealings • Always Ask for cash memo • File a complaint • Form consumer societies • Be Eco friendly

  12. Ways & Means of Consumer Protection • Self Regulation by Business • Business Associations • Consumer Awareness • Consumer Organisations • Government

  13. Redressal • Who can file a complaint? • Any consumer • Any registered consumer’s association • Central/State Govt • One/more consumers having same interest • A legal heir

  14. Relief available • To remove defects/deficiency in goods/service • To refund the price/charges paid for goods/service • To pay a reasonable amount of compensation for loss/punitive damages • To discontinue the unfair trade practices • Not to offer/to withdraw the hazardous goods • To issue corrective advertisements

  15. NGO’S ROLE • Educating the general public • Carrying out comparative testing of consumer products in accredited laboratories • Protest against unfair trade practices • Providing legal assistance • Filing complaints in appropriate consumer courts

  16. CASE STUDIES • Eatery fined for Overpricing Bottled Water • Jose Philip Mampillil vs. M/s Premier automobiles Ltd. • Sasikant Krishnaii Dole vs. Shikshan Prasarak Mandali • CERS vs. Railways

  17. Thank you

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