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SP Technical Research Institute of Sweden, management system

SP Technical Research Institute of Sweden, management system . Magnus Holmgren, Quality Manager, SP Technical research Institute of Sweden. SP. Several companies (SP, SITAC, SMP, YKI, SIK, CBI, GLAFO) > 900 employees

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SP Technical Research Institute of Sweden, management system

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  1. SP Technical Research Institute of Sweden, management system Magnus Holmgren, Quality Manager, SP Technical research Institute of Sweden

  2. SP • Several companies (SP, SITAC, SMP, YKI, SIK, CBI, GLAFO) • > 900 employees • Different location (Borås, Skellefteå, Umeå, Uppsala, Stockholm, Göteborg, Lund, Karlskrona, Växsjö) • Different activities: Conformity assessment (testing, calibration, inspection, certification), research and development, consultation, education etc. • Accredited activities some are certified as well

  3. SP’s management system • Integrated (quality, environmental, labour health, competence, security etc.) • Process oriented • Computerised • A large system with a lot of documents

  4. How do we measure excellence? • Customer satisfaction questionnaire (yearly, 1000, 20 questions) • Clients councils (branches) • Special branch days • Educations • Publications

  5. What is next? • A new system, even more focused on processes • Databases for FPC • New formats for reporting • GRI • Chemicals • Explosives

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