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iLove F eedback

iLove F eedback. Beth Wolfson EXECUTIVE FORUM. Feedback is the Breakfast of Champions. -Ken Blanchard. Why Study Delivering Feedback?. A critical competency in work and in life is the ability to deliver feedback effectively…. …and yet many of us have no systematic way to approach

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iLove F eedback

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  1. iLoveFeedback Beth Wolfson EXECUTIVE FORUM

  2. Feedback is the Breakfast of Champions. -Ken Blanchard

  3. Why Study Delivering Feedback? A critical competency in work and in life is the ability to deliver feedback effectively… …and yet many of us have no systematic way to approach this critical capability.

  4. Turning Point Identify a piece of feedback that had a significant impact on you… This feedback was significant because…

  5. iLoveFeedback teaches you to: →Recognize role of feedback in continuous improvement →Assess skills and attitudes →Create appropriate attitude and approach →Check reactions and purpose →Share feedback which is specific and observable →Offer feedback that increases receiver's receptiveness →Listen to other person →Close session with shared understanding of next steps

  6. Our Definition “Information shared with another person for the distinct purpose of improving results or relationships”.

  7. Our Definition Feedback can be perceived as both positive and negative.

  8. Feedback Factory Without continuous feedback, athletes would have a tough time knowing exactly what they need to do to improve.

  9. Continual Improvement Kaizen… “Kai” means change “Zen” means wisdom

  10. Continuous Improvement Works best when the culture of the organization promotes the critical importance of sharing feedback for improvement. Kaizen…

  11. Positive Effects of Feedback Research from Barbara Fredrickson, Ph.D. Principal Investigator of the Positive Emotions and Psychophysiology Lab at the University of North Carolina. Positive emotions: “Broaden and build theory” Increase cognitive functioning “Big Picture” focus Psychological resilience-undo harmful residual effects of negative emotions Negative emotions: “Narrow focus theory” Lead to rigidity and defensiveness

  12. The Carrot Principle Study of 200,000 managers and employees over 10 year period… Gostick and Elton found that, in companies where few people agreed with the statement “My organization recognizes excellence”,annual return on equity averaged a paltry 2.4 percent. Companies with a culture that emphasized thanking people for excellent performance racked up returns more than three times as high, at an average of 8.7 percent.

  13. High Performing Teams Ratio of positive to negative speech acts “The Role of Positivity and Connectivity in the Performance of Business Teams” American Behavior Psychologist. February 2004

  14. Consequences to Team Performance “The Role of Positivity and Connectivity in the Performance of Business Teams” American Behavior Psychologist. February 2004

  15. Five Best Practice Steps Find Your Zone Get Smart Create the Message Deliver the Feedback Encourage, Energize and End Well

  16. Five Best Practice Steps Find Your Zone Get Smart Create the Message Deliver the Feedback Encourage, Energize and End Well

  17. Five Best Practice Steps Find Your Zone Get Smart Create the Message Deliver the Feedback Encourage, Energize and End Well

  18. Five Best Practice Steps Find Your Zone Get Smart Create the Message Deliver the Feedback Encourage, Energize and End Well

  19. Five Best Practice Steps Find Your Zone Get Smart Create the Message Deliver the Feedback Encourage, Energize and End Well

  20. The Steps

  21. Best Practice Step #1 Find Your Zone

  22. Best Practice Step #2 Get Smart

  23. Filters Perception“You have a filter, a characteristic way of responding to the world around you. We all do…your filter is unique. It sorts through every stimulus and creates a world only you can see. The filter can account for the fact that the same stimulus produces vastly different reactions in you from those in the person next to you.”First, Break All the Rules-by Marcus Buckingham

  24. Start Smart What is your intent? WIIFM WIIFT

  25. Best Practice Step #3 Create the Message

  26. Best Practice Step #4 Deliver the Feedback

  27. Best Practice Step #5 Encourage, Energize and End Well

  28. Energize Through Listening Attentively The single most effective way to improve your listening skills is to… STOP TALKING!

  29. In Summary

  30. 21 Day Challenge Really want to improve your effectiveness at delivering feedback? Deliberate Practice (for 21 days)

  31. 21 Day Challenge

  32. Thanks and Good Luck! Beth Wolfson EXECUTIVE FORUM 4600 South Ulster, Suite 525 Denver, CO 80237 Beth.wolfson@executiveforum.net 303-796-0444 www.ilovefeedback.com

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