Focusing on the voice of users of education, training and employment services

1. Focusing on the voice of users of education, training and employment services María Kristín Gylfadóttir, Leader, Leonardo Thematic Monitoring Group 1 Program Manager, Leonardo National Agency, Iceland

2. BACKGROUND TO THEMATIC MONITORING • What is Leonardo thematic monitoring? • Aim • To increase the visibility of the Leonardo da Vinci vocational education programme across 31 European countries • To exchange information and knowledge between experts, policy makers and practitioners • To support the mainstreaming of results and findings of projects into national and European VET structures and systems

3. THEMATIC MONITORING WORK • Five thematic monitoring groups • VET and the labour market, guidance and other specific target groups • Development of competencies and skills within companies, SMEs, competences at sectoral level • Quality of VET systems and practices, continuous training of teachers and trainers • Transparency of qualifications, validation of formal and informal learning, credit transfer • E-learning • Aim of work within theme 1 • Highlight the role of VET in promoting labourmarket and social integration • Promote education as a wheel to social inclusion and employment • Remove barriers by creating open learning environments and flexible approaches to learning

4. THEMATIC MONITORING GROUP 1

5. AIMS OF CONFERENCE • Highlight the role of the user in guidance services • Set the context for discussion on user involvement • Examine products and national examples that have user invlovement

6. PREPARATIONS FOR CONFERENCE • Review of recent policy documents • Council Resolution on Guidance Throughout Life (2004) • Improving Lifelong Guidance Policies and Systems: unsing Common European Reference Tools (Cedefop 2005) • Involving the Users of Guidance Services in Policy Development (Helen Plant, The Guidance Council, UK, 2006) • Key policy priorities • The development of quality assurance mechanisms for guidance services....particularly from a citizen/consumer perspective • Strengthening of structures for policy and systems development by involving appropriate key players • Common European Reference tools for lifelong learning guidance (LLP) • Common aims and principles, common reference points for quality assurance systems, and key features of LLP • These stressed: • The centrality of the beneficiary • The right of redress • The involvement of users in quality assurance systems • Citizen-centred features of LLP systems

7. ANALYSIS OF GUIDANCE PROJECTS • 94 Leonardo guidance projects and project outcomes analysed by 3 Finnish experts • Qualitative approach • Sources of criteria for analysis • The Council Resolution • The Common EU Reference Tools • Criteria for analysis • The principles of guidance provision • Methods used to determine user needs • Citizen and user involvement in quality assurance systems for guidance

8. OBSERVATIONS FROM PROJECT ANALYSIS

9. FIVE BEST PRACTICE GUIDANCE STUDIES • PPS - Personal Profile and Support • ICTEM, Integrated Counselling, Training and Employment Method • Friskie EU – developing a model and methods for tutoring social skills in vocational education through peer group activities • VOGS – Vocational guidance standard model for deaf people in Europe • Workplace Guidance for Lower-Paid Workers

10. KEY RESULTS AND RECOMMENDATIONS Recommendations from plenary sessions • Contentand pedagogy of both initial and continuing training of guidance practitioners should take into account how to include users and potential users in the design, implementation, and evaluation of guidance services • Collectionand sharing of best practice examplesof user involvement in a systematic and structured way at EU and national levels • Need to find a way for LLG projects to support the work of the new European LLG Policy Network

11. KEY RESULTS AND RECOMMENDATIONS Recommendations from the workshops • Reaching outto users and potential users • counsellor attitude and behavior • improved access to services • Making guidance services user friendly • visibility of guidance services • user friendly approaches • Involving usersin the design, monitoring and evaluation of services • “user forums” • change of attitude of practitioners • involvement of users at all stages of project development • highlight theme of “user involvement” at EU, national, regional and local level • Improving practitioner attitudes and guidance systems through learning • improved attitudes to users • development of workplace guidance provision • share leanring and good examples of practice

12. IDENTIFIED MECHANISMS AND METHODS The proceedings highlighted a significant gap between the provision and practice of guidance and EU and national policies for active Citizenship and the reform of the public services. There is still little evidence of users and potential users of guidance services and products having a voice in: • Providing feedback on existing services and products and in the development of new services • Shaping lifelong guidance policies • Developing delivery systems, services, and products that are meaningful to users

13. KEY MESSAGE FROM PARTICIPANTS “ the theme of user involvement needs to be highlighted and made more explicit at EU, national, regional, local and institutional levels. There is also a need to develop more concrete and specific recommendations and tools for involving users that could be applied at national level and taken into consideration national contexts”