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Building a Veteran-Centric Culture

Building a Veteran-Centric Culture. Content. The imperative Who are our Veterans and what are their unique needs? Ideas and practices that help facilitate a “Veteran-centric” culture and mindset Next steps. Veterans Health Administration 21 Veterans Integrated Service Networks.

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Building a Veteran-Centric Culture

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  1. Building a Veteran-Centric Culture

  2. Content • The imperative • Who are our Veterans and what are their unique needs? • Ideas and practices that help facilitate a “Veteran-centric” culture and mindset • Next steps

  3. Veterans Health Administration 21 Veterans Integrated Service Networks

  4. Veteran Statistics < 25% of all deaths in US are Veterans < 4% of Veteran deaths are in VA facilities ~ 33% of Veterans are enrolled in VA

  5. Unique Needs of Veterans • Impact of military service on Veteran and family • Clinical issues • Psychosocial issues • Veterans benefits

  6. Mr. Burns: Remembering Vietnam

  7. How can we meet Veterans’ unique needs? • Identify patients who are Veterans • Determine their needs • Clinical • Benefits • Bereavement • Volunteer • Educate staff • Work collaboratively with other providers and across venues

  8. What is “Veteran-centric”? • Focuses on the needs, desires and treatment of our Veterans • Requires Veteran responsibility and accountability • Depends on communication, coordination and collaboration among healthcare providers

  9. What is “Veteran-centric”? • Focuses on the needs, desires and treatment of Veterans • Assessments identify • Health issues associated with military service • Benefits to which Veterans may be entitled • Impact of military service on Veteran and family members • Goals of care honor Veterans’ preferences

  10. What is “Veteran-centric”? • Requires Veteran responsibility and accountability • Equips Veterans and providers with practical health information • Emphasizes outreach activities • Provides Veteran and family education • Employs Advance Care Planning and goal setting

  11. What is “Veteran-centric”? • Depends on communication, coordination and collaboration among healthcare providers • Availability of patient records and health information • Flow of data and information among system participants • Clinical services and administrative processes are coordinated

  12. What can Hospices do? • Create local, state and VISN Hospice-Veteran Partnerships to build mutual trust and respect • Track, trend and improve quality • Bereaved Family Survey (VA) • Family Evaluation of Hospice Care or equivalent (hospice)

  13. What can Hospices do? • Increase provider expertise and heighten Veteran awareness • Share professional educational activities to build Veteran-specific knowledge and skills • Educate Veterans in your communities

  14. What can Hospices do? • Identify patients who have military experience • Improve communication and data flow among all providers of care and services for Veterans • Identify and solve regional and local barriers together • Learn each other’s SOPs and WIIFMs

  15. The WIIFM Factor • What’s In It For Me? • Acknowledges and respects all interest positions and cultural differences • Language of organization • Rules, regulations and SOP • Perceptions • Provides opportunities to identify and address misunderstandings and barriers

  16. Moving beyond WIIFM • WIIFU – What’s In It For Us? • Creates a culture that includes Veteran-centric activities • Moves the focus from individual organizations to partnership • Moves from organizations’ needs and goals to Veterans’ needs and goals • Taps into a shared value of honoring our Nation’s Veterans

  17. Military History Toolkit • Military History Checklist and Guide • Slide sets • Service related Clinical Issues • Homelessness • Veterans’ Benefits • Resource and background materials www.WeHonorVeterans.org

  18. Basic Information

  19. Military Background

  20. VA Benefits Information

  21. Resources

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