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Building a Veteran-Centric Culture: Meeting the Unique Needs of Veterans

Learn about the imperative of creating a "Veteran-centric" culture, ideas and practices to facilitate it, and the next steps for the Veterans Health Administration. Explore the impact of military service on Veterans and their families, clinical and psychosocial issues, and available benefits. Discover ways to identify, assess, and meet the unique needs of Veterans, focusing on communication, collaboration, and accountability.

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Building a Veteran-Centric Culture: Meeting the Unique Needs of Veterans

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  1. Building a Veteran-Centric Culture

  2. Content • The imperative • Who are our Veterans and what are their unique needs? • Ideas and practices that help facilitate a “Veteran-centric” culture and mindset • Next steps

  3. Veterans Health Administration 21 Veterans Integrated Service Networks

  4. Veteran Statistics < 25% of all deaths in US are Veterans < 4% of Veteran deaths are in VA facilities ~ 33% of Veterans are enrolled in VA

  5. Unique Needs of Veterans • Impact of military service on Veteran and family • Clinical issues • Psychosocial issues • Veterans benefits

  6. Mr. Burns: Remembering Vietnam

  7. How can we meet Veterans’ unique needs? • Identify patients who are Veterans • Determine their needs • Clinical • Benefits • Bereavement • Volunteer • Educate staff • Work collaboratively with other providers and across venues

  8. What is “Veteran-centric”? • Focuses on the needs, desires and treatment of our Veterans • Requires Veteran responsibility and accountability • Depends on communication, coordination and collaboration among healthcare providers

  9. What is “Veteran-centric”? • Focuses on the needs, desires and treatment of Veterans • Assessments identify • Health issues associated with military service • Benefits to which Veterans may be entitled • Impact of military service on Veteran and family members • Goals of care honor Veterans’ preferences

  10. What is “Veteran-centric”? • Requires Veteran responsibility and accountability • Equips Veterans and providers with practical health information • Emphasizes outreach activities • Provides Veteran and family education • Employs Advance Care Planning and goal setting

  11. What is “Veteran-centric”? • Depends on communication, coordination and collaboration among healthcare providers • Availability of patient records and health information • Flow of data and information among system participants • Clinical services and administrative processes are coordinated

  12. What can Hospices do? • Create local, state and VISN Hospice-Veteran Partnerships to build mutual trust and respect • Track, trend and improve quality • Bereaved Family Survey (VA) • Family Evaluation of Hospice Care or equivalent (hospice)

  13. What can Hospices do? • Increase provider expertise and heighten Veteran awareness • Share professional educational activities to build Veteran-specific knowledge and skills • Educate Veterans in your communities

  14. What can Hospices do? • Identify patients who have military experience • Improve communication and data flow among all providers of care and services for Veterans • Identify and solve regional and local barriers together • Learn each other’s SOPs and WIIFMs

  15. The WIIFM Factor • What’s In It For Me? • Acknowledges and respects all interest positions and cultural differences • Language of organization • Rules, regulations and SOP • Perceptions • Provides opportunities to identify and address misunderstandings and barriers

  16. Moving beyond WIIFM • WIIFU – What’s In It For Us? • Creates a culture that includes Veteran-centric activities • Moves the focus from individual organizations to partnership • Moves from organizations’ needs and goals to Veterans’ needs and goals • Taps into a shared value of honoring our Nation’s Veterans

  17. Military History Toolkit • Military History Checklist and Guide • Slide sets • Service related Clinical Issues • Homelessness • Veterans’ Benefits • Resource and background materials www.WeHonorVeterans.org

  18. Basic Information

  19. Military Background

  20. VA Benefits Information

  21. Resources

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