1 / 50

Troop Cookie Chair Training 2014

Troop Cookie Chair Training 2014. Give her 5 this season!. GOAL SETTING DECISION-MAKING MONEY MANAGEMENT PEOPLE SKILLS BUSINESS ETHICS. Cookies 2014. How do Cookies fit into GSLE? (page 9, Troop Guide). Cookies 2014. Cookies (Page 4, Troop Guide). Troop Proceeds: 75 cents/box

kayo
Download Presentation

Troop Cookie Chair Training 2014

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Troop Cookie Chair Training 2014

  2. Give her 5 this season! GOAL SETTING DECISION-MAKING MONEY MANAGEMENT PEOPLE SKILLS BUSINESS ETHICS Cookies 2014

  3. How do Cookies fit into GSLE?(page 9, Troop Guide) Cookies 2014

  4. Cookies (Page 4, Troop Guide) Troop Proceeds: 75 cents/box Opt Out Option: Cadette, Senior, or Ambassador Troops only 5 cents/box Opt outs are still eligible for: All patches I/O incentive Club 500 & Elite 1000 Do Si Dos Thin Mints Trefoils Tagalongs Samoas Savannah Smiles Cookies 2014

  5. Super Six Cookies 2014

  6. Calendar - January Kick-offs (I week) I/O Start Direct Sales Cookies 2014

  7. Calendar - February Booth Scheduler Rounds 1-3 ------------------------> I/O End (I week) Initial Order Deliveries -----> Boothing Cupboards ---------------------> Cookies 2014

  8. Calendar - March Exchanges ------> 1st Debit (I week) Exch end Consignments ----------------------------------------------> Sale Ends Correct Date, Troop Guide says March 5, which is wrong Cookies 2014

  9. Direct Sale Information • Cookies on the Street • Orange County, San Diego & San Gorgonio – Jan 27 • Central CA Coast – Initial Order starts January 15 • Our Key Messaging • SanG & OC have different bakers – different cookies. The public knows our brand!!! e.g. Samoas & Tag, no Savannah Smile • Boothing starts as soon as I/O Deliveries are complete • We are here to help • SoCal Operating Principles to handle cross border issues • Help us & report detailed infractions to OC/San G directly • Order Receipts to reinforce our Girl Order card • Use Cookie Club to receive the “promise” to buy • Inform troops of rules and what to expect – instill confidence Cookies 2014

  10. New for 2014 • Troop & SU Cookie Guides have a new look • Thank you GO Team • Change in dates: back to late January • Walmart/Sam’s Club booths secured by Council • Same as Ralphs / Food4Less Cookies 2014

  11. Consignments at the Cupboards • Pick Ups • Pick up from March 17-22 only • Booths must be reserved • Only one open consignment order per troop • Select Cupboards only • Whole cases only; 10 case maximum order, place a pending order as usual; note in the comment section “consignment” • Returns • Can return to the box level, not to exceed the original consignment order • Return date set by Cupboard Manager, or NLT March 25 • No late returns Cookies 2014

  12. New for 2014 • Change in rounds for Booth Scheduler • 3,2,4 vs 2,3,4 • 1 adult/2 girls required for Senior/Ambassador boothing • Opt-out limited to C/S/A • Reverse 2013 decision – back to 2012 and prior of only C/S/A can opt out of Rewards. All else stays same: Troops do not opt out of all patches, Club 500/Elite 1000. They do opt out of I/O and Troop PGA Recognitions • Troops may use any credit card vendor Cookies 2014

  13. New for 2014 • New case design • Like the 2013 boxes, • same exact size on all varieties • Gluten-free cookie from ABC Bakers • Chocolate Chip Shortbread • Pilot of 40,000 cases • Pre-sold to troops • $5 per bag • Cranberry Citrus Crisp is also new Cookies 2014

  14. Cookie Planning Checklist (Page 11, Troop Guide) • Make sure you have a copy of each girl’s signed Parent/Guardian Permission Agreement on file with the troop leader. • Turn in ACH form, voided check (copy ok) & Troop Chair Agreement to SUCPC to receive sales materials. • Review materials list. • Hold a parent meeting (review 5 Skills for Girls). • Set troop & girl goals. • Visit http://vipetraining.littlebrownie.com to view • eBudde guide and complete training. • Verify your troop in eBudde after your SUCPC gives you access (Do not wait until I/O is due!) Cookies 2014

  15. 2014 Order Card Cookies 2014

  16. 2014 I/O & Troop Recognitions GIRL INITIAL ORDER RECOGNITION Themed Canvas Tote Bag Girl Incentive 200+ boxes at Initial Order ONLY TROOP RECOGNITIONS Troops averaging 230+ boxes per participating girl earn $15 for each participant Troop Recognition Troops averaging 300+ boxes per participating girl earn a ‘Peace/Love/ Cookies’ bling shirt for each participant 230and 300+ PGA levels Cookies 2014

  17. 2014 Patch Design 160+ Achievement Rocker Patch 160+, 200+, 250+, 325+, 400+, 500+, 650+, 800+, 1000+, 1500+, 2000+, 3000+ One per girl at the highest level achieved 24+ Participation Patch 10+ Gift of Caring Cookies 2014

  18. 2014 Rewards 400+ Insulated Lunch Tote EVENT Elite 1000 Disney YES June 14, 2014 1000+ boxes (or $100 Program Credit) 160 +MUSIC T-Shirt Council Goal! 200+ 12” “Luna” Plush Cookies 2014

  19. Selling Tips (Pages 16 & 17, Troop Guide) • Door to Door Sales-order card or cookies in-hand. • Telephone sales-quick & easy! Utilize last year’s order card to build a customer base! • Internet—Cookie Club, social networking (ages 13+). • Try a Text-a-thon (with parent permission) to let friends and family know it’s cookie time! • Workplace sales. • Cookies for a Change! Council-wide • Gift of Caring Program. Cookies 2014

  20. Materials Checklist (Page 20, Troop Guide) • One order card per girl (stress not to sell before Jan 24). Encourage parents to submit orders via email so girls can continue taking orders with their Order Card. • One money envelope per girl • Jumbo Envelope • Receipt book-use for all transactions • Gift of Caring receipts • Promise receipts • All forms are available from Cookie Central • Updated Cookie Rookie 2014 for new troops Cookies 2014

  21. Initial Order Instructions (Pages 21 – 24, Troop Guide) • By January 20, make sure all paperwork has been turned in to your SUCC so you can be invited into eBudde. • January 22 – 24, set up your troop, verify banking information, add Contacts, add/edit girls (for ease in ordering, complete this step early!) • By February 9, Troops must enter and SUBMIT I/O by 11:30 PM • Auto Roundups are automatic, not a separate step. • Initial Orders are entered for each girl in boxes. eBudde will automatically round up your troop’s order to full cases for delivery day. • Make sure to include a booth sale order to avoid lines at the cupboard! • Choose preferred delivery time on Delivery tab. Cookies 2014

  22. Initial Order Delivery (pages 25 – 26, Troop Guide) Be on time for your pick-up! If you bring more than one vehicle, arrive together. Bring a print-out of the order from eBudde to the delivery station. Count, count, count everything before you load your vehicle and sign your receipt! Do notseparate girl orders at the delivery station! Do notstore product in a car, direct sunlight, a garage, on a cement floor, porch, patio, or in any warm place! Do separate girl orders before notifying families that product is in. Prepare an M-3 receipt for each family picking up product. Distribute girls’ money envelopes with their product. KEEP ALL SIGNED RECEIPTS!! Cookies 2014

  23. Safety Tips (page 27, Troop Guide) • Follow all guidelines in Safety Activity Checkpoints and Volunteer Essentials (available online) • Collect money only when delivering cookies • Internet—cannot collect money, but may use social networking, email and promises through LBB’s Cookie Club. • Adult supervision at all times. • Do not carry large amounts of cash. • Remit cash & checks to the troop promptly & frequently. Cookies 2014

  24. Booth Scheduler • Troops choose and schedule their own booth sale shifts online. • Compare your calendar to available shifts and reserve! • Know what your boothing schedule is immediately. • Cancellation is a click! - Just sign into eBudde, click to release the shift, and you are done. • The cancelled shift immediately shows up as available to other troops! • Council-wide boothing opportunities for everyone! • Limited to their home service unit for first round of sign-ups. • Real-time data into the LBB Cookie Finder and mobile app • Allows customers looking for cookies to find your booth from the listing. Cookies 2014

  25. How does the Booth Scheduler work? • First round -- sign-ups are limited to the home SU. • SUBCs will monitor the sign-ups and report any out of area reservations. • Open/close time is always 6:30PM • First three rounds will be completed prior to initial order being submitted so that troops’ initial orders will INCLUDE an initial booth order. Average Troop = 4 booths Cookies 2014

  26. Boothing Guidelines (Pages 30 – 33, Troop Guide) • Boothing is a privilege. Respect each other and host businesses - uphold GS Promise & Law! • Ask customers on the way out only and thank everyone! • Two adults required, no more than four girls (recommended). • Do not leave any trash (including cookie boxes) at the booth site. • Be sure to thank the site manager. • Conflict? Problem? You are the face of Girl Scouts! Settle disputes away from girls and customers and be respectful and considerate at all times. Contact your Boothing Chair or PSM. • Out of council girls selling in LA? Get a troop #, name, and report details. There are consequences for breaking rules. Cookies 2014

  27. Successful Boothing • Girls should know: • How to approach customers with their Cookie Pitch! • Cookies offered and the price ($4 per box or 5 for $20!) • How to behave at a booth site (wear uniform and no goofing off!) • About the council-wide Gift of Caring Program! • What the troop plans to do with their proceeds! • For Adults: • Make sure all adults picking up cookies are listed in eBudde. • Be familiar with Safety Activity Checkpoints and boothing guidelines. • Adults may assist, but cannot sell cookies! • Bring cash box & change, Troop eBudde confirmation, GoC receipts, boothing kit (available from your SUCC). • Method to track sales (utilize Booth Sale Recorder App!) • Make sure to release shifts you cannot attend! • Teach girls selling strategies & how to improve their Cookie Pitch each time. Cookies 2014

  28. Accepting Credit Cards is Easy (Page 33, Troop Guide) • No cash? No problem! Troops may accept credit cards for cookies. • Troops choose their own service provider. • Troops research and partner with a company that offers superior service, free hardware and a reasonable rate. • Troops that accept credit cards have a 25 box PGA higher than average. • Troops accept credit cards using a smart phone & credit card reader. • Authorize transactions in seconds. • Funds are deposited directly into troop accounts. • Transaction fees may apply. • Data charges may apply depending on cellular contract. Cookies 2014

  29. Corporate Booths Locations are in DTLA, Long Beach, Woodland Hills, Burbank, or on Westside (during business hours). Buildings are council exclusive; troop cannot reserve. Requires a high degree of maturity, experience & organization. Girls must be in uniform, and follow the building’s requested code of conduct. Need 3-5 girls and 2 adults; cannot leave it unattended. Cookies are delivered to approximately 50% of sites. Unsold cookies can be returned to the cupboard. Booths are assigned via ‘Corporate Booth Application’ Coordinated out of Marina Service Center, but this program is open to all troops, especially with the more diversified locations.Older girls given preference. Cookies 2014

  30. Cupboards • Find cupboard locations and schedules on the GSGLA website www.girlscoutsla.org – Cookie Central • Cupboard days/times differ at each location, check before you go! • Place a “Pending Order” – 48 hours notice is preferred • Troops should not contact the cupboard manager unless a telephone number is listed. Cupboards are not staffed to handle telephone calls and/or emails. • Cupboard customers should remember that most cupboard managers are volunteers, too, and should be treated accordingly! Cookies 2014

  31. Cupboard Policies General • Whole case quantity until March 6; then to the box until the end • Troops may pick-up product at any GSGLA cupboard • Pending Orders in eBudde are strongly suggested/requested • 48 hr in advance; pending order is not a guarantee; deleted 2 days post • Names MUST be entered in eBudde to be authorized to pick-up cookies • Authorized contacts should be prepared to show ID Exchange Policy • Damages are exchanged for like product only • February 27 – March 19 only! • At designated cupboards only. Check before you go! • Place exchange pending order to speed you through Cookies 2014

  32. Tracking Sales (Page 38, Troop Guide) • Initial Orders are FINAL and cannot be changed. • Do not input I/O under a girl’s name unless they have real orders for those cookies. • Do not add a girl until they have participated for accurate PGA. • Enter first and last name for each girl. • Utilize booth sale order line for extra - do not make up names. • After I/O, cookies (from cupboard, roundup or initial booth sale) must be allocated back to girls to receive proper credit. • TCCs SUBMIT recognitions order in eBudde. • Troop-to-troop transfers entered only by troop releasing the cookies. Cookies 2014

  33. Gift of Caring Partners (pages 39 – 40, Troop Guide) • Los Angeles Regional Foodbank • Distributes to 100+ LOCAL food banks • Bob Hope Hollywood USO at LAX • Hospitality Suite for arriving/departing service men & woman • Operation Gratitude • Send care packages to those on active duty in conflict areas • Blue Star Mothers • Hospital visits, care packages • Goodwill Southern California • At-risk youth mentor programs In 2013, over 140,000 boxes were sold 389 girls had 50+ GOC, but 21,603 girls had no GOC sales 73% are not selling GOC – we need to fix this! Cookies 2014

  34. Cash Handling (Page 42, Troop Guide) • Girls’ Monies: • Girls must be registered and have a Parent/Guardian Permission & Responsibility Agreement on file with the Troop Leader. • This protects the TCC by assigning additional financial responsibility. • Customer checks payable to Troop ____, not the parent. • Do not accept one check from parent. Parents DO NOT deposit into personal accounts to remit to troop. • Collect money when delivering cookies (GOC is exception). • Girls should hand in money at every opportunity. • Accept credit cards via a smart phone app to get the money where it needs to be safely and securely. • Financial literacy means learning how to handle money, while staying in control because they have planned for contingencies. And they take active responsibility for their obligations. Cookies 2014

  35. Cash Handling (Page 42, Troop Guide) • Troops’ Monies: • Deposit money into bank account promptly & frequently. • Use receipt books for ALL transactions/record payments in eBudde. • Debit is pulled from the info in eBudde. Routing # is 9 digits, starts with 1,2, or 3. Account # is 2nd set of digits. Be a Money Management Super Hero You have plans on how to sell cookies, but real business people know they need to plan for every detail, including how to control the flow, security & ethics of money. Cookies 2014

  36. Debt Management (pages 43 – 44, Troop Guide) • Payment Policies • $300 parental credit limit for bad debt • Troop cannot not collect (i.e. “they didn’t turn it in”) • Girl order should have a customer behind it • Troops responsible for NSF fees caused by negligence • Troop knows due dates • Troop knows amount due • Troop cannot claim we took the funds w/out authorization, caused the NSF • Troop Chair agrees to “managing my troop’s Cookie Program including all sales proceeds and ensuring that the funds are deposited into our troop account by the deadlines outlined” • Like any mortgage or bill, proceeds are due on the dates specified Cookies 2014

  37. LBB Cookie Club • Features • Online “ASK” Home Page • Electronic Cookie Order Form • “My Promises” Dashboard • Follow-up/Reminder emails • Troop Leader Reporting • Email gets thru spam filters Proven technique for DOUBLE the sales per customer Cookies 2014

  38. LBB Cookie Club Cookies 2014

  39. Cookies & Technology Allocate from the booth Doing it in real time saves headaches later Credit Card Reader Increase sales by eliminating the ‘no cash’ excuse Customers find booths in real time Switchover to the newly designed www.girlscoutcookies.org Online training that fits your schedule Consider requiring that troops visit and take the tests prior to training. Simply the best cookie software Our changes are now in there! Cookies 2014

  40. Cookie Central • Cookie Central is the place to go for latest information: • Links to VIP eTraining • eBudde link • App information • Forms for Troops & SUs • Cookie Finder • Link to Cookie Club • Cookie recipes, Volunteer Guides kits by age level • EVERYTHING you need for a successful Cookie Program Cookies 2014

  41. Into the 21st Century “GSGLA Cookie & Nut Friends” • Join the Conversation! • Leaders, Cookie Chairs, parents & girls! Get the latest GSGLA Product Program information delivered directly to your Facebook newsfeed. • Share your stories & photos • Get marketing ideas for troops & girls • Program Information • Tools • And More! Be sure to LIKE our page “GSGLA Cookie & Nut Friends” Cookies 2014

  42. Volunteer Guides See what a girl can do by visiting www.littlebrownie.com Cookies 2014

  43. Marketing Tools for Troops Directional Signage Car Magnets Also available: Balloons 11’ banner (for rent) Custom Tablecloths Cookies 2014

  44. Car Chalk Decorating Tell the world you’ve got Cookies! Cookies 2014

  45. 4th Annual Cookie Mobile Contest “Bling that Booth” and take it on the road! Contest rules can be found at www.girlscoutsla.org Cookies 2014

  46. Marketing Partnerships Program interviews News stories Official Gift of Caring Sponsor Thin Mint Shake Cause Related Marketing $5000 Facebook Contest Cookies 2014

  47. Communications Internal Audiences • Cookie Program Family eGuide • CookiEgrams • Online Resources - website/GSGLA Facebook • “GSGLA Cookie & Nut Friends” Facebook • NEW! Cookie Sizzle Video External Audiences • Billboards, Mall Network, Cinema Ads • Online & Print ads & Radio PSAs • Social Media • Newspaper, TV, & Radio Community Interest Stories • Press & Media Coverage Cookies 2014

  48. Communication is Key • Troops should check their email EVERY day. • Troops should communicate with their girls and parents. • Troops should hold a parent meeting. • Parent meetings are a great way to introduce parents to the Cookie Program, share what the troops goals are and recruit volunteer help. Troops who hold parent meetings are more successful at reaching their goals! • Emails to council should include Troop # in subject line • Like the GSGLA Cookie & Nut FriendFacebook page Cookies 2014

  49. Final Wrap Up • Complete Troop-to-Troop transfers. • Allocations for proper girl counts – use the Booth Sale Recorder App to streamline. • Finalize girl recognitions – enter sizes, or make choices, if applicable. SUBMIT when ready. • Payments to Council are “automatic” – on the calendar – must email PSM for payment issues • Troops must take ownership of their obligations, pay on time and deliver Discrepancy Reports on time. • Girl and troop recognitions are delivered to Service Units May/June. Please pick-up and distribute promptly! Cookies 2014

  50. Conclusion Box of Cookies $4 Week at Camp $400 Girls who have conquered unrelenting shyness, found their voice in what is meaningful to them, and learned that she can impact her life because she runs her own business - at 8 years old PRICELESS We want all girls to have the opportunity that GS Cookies bring via the 5 Skills for Girls . Thank you for all you do to benefit girls. Know that YOU make it all happen. Happy Holidays!!! Cookies 2014

More Related