Welcome to Troop Level Cookie Program Training

1. Welcome to Troop Level Cookie Program Training

2. The Basics

3. Who Do I Contact with Questions?

4. Resources • Communication Cards • Facebook • ‘Friend’ GSEP Thin Mints • Twitter • www.gsep.org • Look under ‘Cookies and More’ for forms, booth information, etc. • Cookie Alerts • www.abcsnap.com • www.gsepthinmints.blogspot.com • www.abcsmartcookie.com • Newsbytes

5. Cookie Dictionary • SUCM: • Service Unit Cookie Manager • TCM: • Troop Cookie Manager • snap™: • The computer software that is used for the Cookie Program • PPAC: • Product Program Advisory Committee • CFH : • Cookies from Home • Delivery Distributors: • Hughes Relocation and Reads Moving Systems • Baker: • ABC Bakers • GSEP: • Girl Scouts of Eastern Pennsylvania • CSRS: • Council Sponsored Reorder Station • PGA: • Per Girl Average

6. Important Dates Start of Program: January 19th End of Program: March 4th

8. Teach Business-Building Skills

10. America’s Best Cookies! New box design! Thanks-A-Lot™ Shout Outs!™ Shortbread Lemonades™ Thin Mints Peanut Butter Patties® Caramel deLites® Peanut Butter Sandwich Cookies are $3.50

12. 4,305,000+ PackagesPGA 136+90% Participation7,000 Cases CFH

13. November

14. Cookie Rally Kits • Fax or email form to Lindsay Guyer • Available until we run out • Each girl will get materials to make several crafts related to the 2012 program theme/mascot. • Enhance Troop’s Cookie Program • $25 for five kits and contains materials for 5 girls • Must be sold in sets of 5 • Fill out an order form • Web site under ‘Product Program Resources and Forms

15. SU Points Challenge • Earn points and help your SU earn $ from the Cookie Program • Points can be earned throughout the Program.

16. Booths

17. Council Booths Council Booths are: • Septa Stations • Malls • Large Sporting Events • Large Scale Events • (Philly Flower Show)

18. Council Booths Troops can enter up to 20 choices or ‘virtual tickets’ to be entered into the snap™ Booth Lottery Enter choices into snap™ between Nov. 21st-30th Lottery will run via snap™ on Dec. 1st Troops will get up to three booths Emails will notify troops if they get a booth

19. Booth ‘free for all’ will open on January 1st for all booths that are still open. • We will not be calling troops who did not get a booth this year • We need to collect data on Council Booths such as number of boxes sold . Troops who participate in Council Booths will need to complete an online survey once a Council Booth will be completed. • Found under ‘Booths’ at the ‘Cookies and More’ tab

20. How snap™ Booth Lottery system works • Think of it like a raffle • Put all your ‘virtual tickets’ into one date/time/location and you lessen your chances! • Spread them among different dates/times/locations and increase your chances

21. District Booths Link to request a District Booth will be on the GSEP website under the Booths page under the ‘Cookies and More’ tab Request time will run from December 2nd –Dec. 9th Run by volunteer Location Managers Adds a ‘human element’ to the Council Booth Lottery System. Participants will need to provide feedback Palmer Park Mall, Crayola Factory, Plymouth Meeting Mall, Lehigh Valley Service Center

22. Service Unit Booths are: Locations within that service unit’s boundaries such as churches, stores, post offices, etc. Wawa’s (Feb. 11-12th) 10am-2pm Redner’s Acme’s Wal-marts See website for specific information on these locations.

23. December

24. Troop leader • Initial order • Goals for the troop • Booths • How to use the ABC Age Level Volunteer Guide • New Cookie Badges for new program books Parents and Girls • Booth help • Goals and Online Marketing • Sign and fill out G-1 • Money envelopes • Order Cards • Family Guide online • No EARLY SELLING! TCM should discuss the following:

25. G-1 Form Important because it is the proof that parents have taken financial responsibility for cookies and given the girl permission to sell cookies Every time a parent takes cookies or makes payments, they must sign this along with the TCM A line has been added for CFH If a troop has parent debt, this is very important to have

26. Volunteer Guides by Program Level Can download at abcsmartcookies.com

28. Set goals, create goal chart, track progress

29. Create a contact list, send e-cards and collect orders!

30. snap™ • www.abcsnap.com • Login= valid email • Password= Forgot Password • If you do not have a new password, please contact your Service Unit Cookie Manager • Update contact information in your personal profile and in your troop profile

31. Need BOTH TCM (first) and Leader’s (second) contact information to be updated • Whoever is in the first spot is the person whose phone number will show on reports for us to contact • Where GSEP goes to find that information • Find under the ‘MY TROOP’ icon Girls will be uploaded into snap via Personify on Jan. 31st

32. Placing an initial order • Due in snap™: Dec. 12th • If an initial order is not entered, the troop will have to go to a warehouse and pick up an unplanned or place a planned order in the snap™ system

33. The T-7 should be filled out by the TCM after placing their initial order in snap The T-7 will not be collected or signed by the workers at the initial order pickup, but is used as verification of the order. One of the copies should be turned in with the final paperwork

34. Mega Drops • Majority of Troops doing this • First: Troop Profile>Select pickup location • After entering in initial order: snap> ‘MY TROOP’ icon>Delivery>Schedule Pickup> Choose Time and Lane>Save • If troop is ordering over 80 cases, troop will need to choose two consecutive time slots.

37. January

38. Picking up an initial order • Make sure cookies will fit in car • If not, then the troop needs to make sure they multiple cars • Line up together in line • Bring T-7 and dot sheet • Be on time • Load up your own car • Any location adjustments will be on the Cookie Alerts page • Troop are responsible for making sure that they have the correct number of cookies. COUNT YOUR COOKIES BEFORE YOU LEAVE!

39. Handing out Cookies to Girls • No early bird selling! • This includes hanging up order cards at work, social media posting, handing out flyers. • Troops need to use the M-3 receipt book and G-1 form whenever cookies are handed over to parents.

40. Special Events

41. Kickoff Events Find a Booth Every weekend GSEP staff will be on the hunt for cookie booths If your booth is spotted, girls will receive a special reward • Kick off in Philly • Jan. 19th • Kick off in Reading • Open to all girls • Jan. 21st • Kickoff in Lehigh Valley • Open to all girls • TBD

42. “Bling your Booth” 2012 in 2012 100th Anniversary Challenge! Special drawing for girls selling 2012 or more packages this year! • All troops are welcome to participate! • Four categories: • What Can a Cookie Do? • Cookies From Home • Taste the Tradition • Open • Online entry form • One entry per troop per category • Entries due on March 15 by 5:00PM • Voting • Two finalists for each category will be featured on our GSEP Thin Mints Facebook page for voting • March 20 through April 20

43. 5=52 Contest • For every 5 boxes that a customer buys (in one transaction), they can enter into the contest • Troops can hand out preprinted cards that will guide customers to online entry form. • Go to ‘Cookies and More.’ Click on ‘Cookies Events and Contests. ‘ Online entry form on this page. • More cards can be printed off of the Products Program and Resources Page • Winners will be chosen after the Cookie Program • There will be 5 winners chosen • Winners receive 52 boxes of their choice of GS cookies

44. Planned and Unplanned Orders Need more Cookies?

45. T-8 form • Needed for picking up more cookies. • cookies will not be given out without a T-8. • Must be used for transfers with SU cupboards and troops • Are NOT available at Service Centers, MUST be given by SUCM.

47. Schedule The schedule for all pickup locations for both Planned and Unplanned orders is located at the GSEP website under the ‘Product Program Resources’ page under the ‘Cookies and More’ tab Any changes to times/locations will only be posted on the ‘Cookie Alerts’ page under ‘Cookie and More’ tab

48. What are Planned Orders? A process in snap™ to let us know: Where you want to pickup your cookies What day you want to pick them up How many cases you want to pickup Place by noon the day before you would like to pick up.

49. Planned Orders • Placed by: snap>‘COOKIE’ icon, ‘Planned Order’, >choose ‘Cupboard’ and date that they wish to go to pickup the cookies from>enter T-8 number<enter number of CASES,<click ‘Submit and Save’

50. The order will show up under the ‘Manage Order Page’