1 / 23

Staying Relevant in Technical Services: Competencies for Success in Times of Change

Explore the essential competencies for technical services staff to stay relevant in a rapidly changing library landscape. Learn about professional and personal competencies, new and emerging competencies, and the skills necessary to adapt and thrive in the field.

kcurl
Download Presentation

Staying Relevant in Technical Services: Competencies for Success in Times of Change

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. MLA Technical Services Division Discussion:Competencies for Technical Services Staff - Staying Relevant in Times of Change Paula Bartlett, Library Specialist for Acquisitions and Serials – Cecil County Veterans Memorial Library, Cecil College Mary Elizabeth Murtha, Serials Management/Database Maintenance – University of Baltimore School of Law Library Mary C. Wilson, Technical Services & ILS Coordinator – Hoover Library, McDaniel College 2012

  2. Wimba Basics for Participants Media Bar Participant Area

  3. TYPICAL DAY IN TECHNICAL SERVICES...

  4. COMPETENCE: Google Definition Search • The ability to do something successfully or efficiently. • The scope of a person's or group's knowledge or ability. • Synonyms: competency - ability - capacity - capability - aptitude

  5. [wimba interactive question here] • How would you define competencies? What comes to mind when you think about competencies in Technical Services?

  6. 2 Areas of Competencies: • PROFESSIONAL • “…knowledge in the areas of information resources, information access, technology, management and research and the ability to use these areas of knowledge as a basis for providing library and information services” (SLA) • PERSONAL • “…set of skills, attitudes and values that enable librarians to work efficiently; be good communicators; focus on continuing learning throughout their careers; demonstrate the value-added nature of their contributions; and survive in the new world of work” (SLA)

  7. [wimba interactive question here] • Do you agree or disagree that there are professional and personal types of competencies?

  8. Personal Competencies: An Example • From the Competency Index (WebJunction, 2009): • Communication • Customer Service • Ethics & Values • Interpersonal • Leadership & Project Management • Learning & Personal Growth

  9. Personal Competencies: An Example • From the SLA Competencies (2003)(selection): • Service excellence • Seeks challenges and sees new opportunities • Sees the big picture • Looks for partnerships and alliances • Creates an environment of respect & trust • Effective communication skills • Teamwork • Leadership • Flexible & positive in time of continuing change

  10. Competencies for All TS Staff • Knowledge of overall library organization and how TS fits in • Ability to learn and use technology effectively • Organize workflows efficiently • Customer service oriented • Skilled at problem-solving • Ability to analyze pros and cons of new procedures, processes, tools, and trends • In-depth knowledge of the systems used for Technical Services processes • Flexibility in the face of constant change • Teamwork • Ability to adapt to changing roles/job descriptions • Sense of humor

  11. Question: Are there any new & emerging competencies for specific Technical Services Roles? • Supervisor/Manager • Librarian • Paraprofessional • Student Assistant

  12. Paraprofessional Competencies: An Example • From the Library Support Staff Certification - Competency Sets (ALA) for Cataloging and Classification: • Library Support Staff will know:1. The functionality of integrated library systems.2. Basic tools, both print and online, for cataloging.3. The basics of MARC format and cataloging rules.4. The basics of classification and organization schemes for collections.5. The basics of subject headings and authority control.6. The value of cooperating with other libraries to enhance services. • Library Support Staff will be able to:7. Use bibliographic utilities.8. Use the cataloging functions of integrated library systems.9. Perform basic copy cataloging, including reviewing and editing cataloging records.10. Explain the library’s classification scheme to others and assist others to find desired resources.

  13. New & Emerging Competencies byTechnical Services Areas • Acquisitions • Cataloging • Serials

  14. Acquisitions Competencies • Patron Driven Acquisitions • New formats: eBooks, Streaming video, etc. • Multiple pricing models for electronic resources • Acquisitions & Interlibrary Loan & Document Delivery

  15. Acquisitions Example: University of Maine TS Procedures (2012) • Electronic ordering with GOBI and Millennium • E-book orders • Orders for titles found free online • PromptCat Invoicing • eBay orders • YBP Processed Books Account • EDX notification • FTP PCat files

  16. [wimba interactive question here] • Any other new/emerging competencies for Acquisitions?

  17. Cataloging Competencies • Electronic formats: eBooks, Streaming video, Websites, Databases • Changing standards: AACR2 to RDA • Batch cataloging tools: MARCEdit, etc. • Patron Driven Acquisitions • Open Access publications • More than MARC: XML, EAD, etc.

  18. Cataloging Example: University of Maine TS Procedures (2012) • Metadata projects ETD Metadata Entry Procedures • Kirtas Digitization Project Procedures • TIFF2PDF (Yearbooks) • Book Scan Editing (Phase  1 - Batch) • Book Scan Editing (Phase 2 - Individual page) • BSE Editing Guidelines • OCR and Full Text Creation (Town Reports) • OCR and Full Text Creation (Theses) • Post-OCR processing [Draft] • Adding a new town to Google Maps • Adding town reports links to URSUS • Adding town reports to the DOM • Splitting pages in ABBYY

  19. [wimba interactive question here] • Any other new/emerging competencies for Cataloging?

  20. Serials Competencies • Print + Online / Print to Online Only / Online Only • Electronic serials: Packages, Databases, Open Access • Waning emphasis on binding and check-in • Print collection withdrawal and shifting • Changing practices of Serials Agents

  21. Serials Example: University of Maine TS Procedures (2012) • Serials: Electronic Resource Processes • Client Center (Serials Solutions) Interface • Activating eRef books in Serials Solutions for one search only • Registering E-Journals • Closing out E-journals • Generating E-journal Usage Statistics (internal access only) • Independent Title Maintenance (Client Center) • Online Only Closure for Checkin Records • Setting up an Online Resource • URL Checker: link validation tool

  22. [wimba interactive question here] • Any other new/emerging competencies for Serials?

  23. Resources • ALA Competencies (2009) - http://www.ala.org/educationcareers/sites/ala.org.educationcareers/files/content/careers/corecomp/corecompetences/finalcorecompstat09.pdf • SLA Competencies (2003) - http://www.sla.org/content/SLA/professional/meaning/competency.cfm • AALL Competencies (2001, rev. 2010) - http://www.aallnet.org/main-menu/Leadership-Governance/policies/PublicPolicies/competencies.html • Competency Index (WebJunction, 2009) - http://www.webjunction.org/resources/WebJunction/Documents/wj/Competency%20Index%20for%20Library%20Field.pdf • Univ. of MD Libraries-TS Competencies (2006) - http://www.lib.umd.edu/TSD/itt_final_appE.html • Library Support Staff Certification - Competency Sets (ALA) - http://ala-apa.org/lssc/for-candidates/competency-sets/ • University of Maine TS Procedures (2012) - http://library.umaine.edu/techserv/procedurestop.htm

More Related