9.01 Summarize factors of interpersonal relationships

1. 9.01 Summarize factors of interpersonal relationships

2. Concept of human relations and importance to SEM Human relations • Involves getting along with others Teamwork • People working together to achieve common goal

3. Personal traits necessary to enhance interpersonal relations • Friendliness • Getting along with others • Courtesy • Having good manners and polite demeanor

4. Personal traits necessary to enhance interpersonal relations • Ethical behavior • Demonstrating honesty, integrity and fairness • Creativity • Using ones imagination to be original and inventive

5. Personal traits necessary to enhance interpersonal relations • Initiative • Being self-motivated to start a task without being asked • Responsibility • Being accountable for ones own actions and resulting consequences

6. Personal traits necessary to enhance interpersonal relations • Attitude • Disposition towards people and situation • Self-control • Ability to slow anger and behave in disciplined way, not impulsive

7. Personal traits necessary to enhance interpersonal relations • Self-awareness • Knowing ones strengths and weaknesses • Willingness to change • Adjusting to criticism or changes in environment

8. Personal traits necessary to enhance interpersonal relations • Self-esteem • Self-respect or valuing ones personal worth • Empathy • Understanding another person’s situation or feelings

9. Personal traits necessary to enhance interpersonal relations • Assertiveness • Having the confidence to stand up for beliefs, ideas or rights • Time management • Budgeting time and respecting deadlines

10. Personal traits necessary to enhance interpersonal relations • Goal setting • Planning for the future

11. Factors that facilitate successful teamwork • Train employees • Each new employee must know how to the task • Existing employees need continuous education and training to improve knowledge, skills and efficiency

12. Factors that facilitate successful teamwork • Establish goals • Company should plan how it will accomplish goals and objectives • All team members should be committed to reaching company’s goals and objectives

13. Factors that facilitate successful teamwork • Delegate responsibility • Assign roles and duties • Make agreements for commitment to quality of work

14. Factors that facilitate successful teamwork • Evaluate performance • Evaluate individual employee performance • Evaluate whether or not company goals and objectives are attain

15. Factors that facilitate successful teamwork • Communicate • Management should promote open and effective channels of communication • Listening to customers may result in new products or better customer service and satisfaction