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Bilingual Health Education Podcasts

Bilingual Health Education Podcasts. Downloadable to an MP3 Player 3 – 5 minutes in length Sample Topics Include: Diabetes Prevention Exercise & Fitness Weight management Stress Management How to Select a Primary Care Physician What is an Emergency Care Facility

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Bilingual Health Education Podcasts

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  1. Bilingual Health Education Podcasts • Downloadable to an MP3 Player • 3 – 5 minutes in length • Sample Topics Include: • Diabetes Prevention • Exercise & Fitness • Weight management • Stress Management • How to Select a Primary Care Physician • What is an Emergency Care Facility • What is a Urgent Care Facility • How to Navigate Your Health Plans Confidential Property of UnitedHealth Group. Do not distribute or reproduce without express permission of UnitedHealth Group.

  2. Dedicated Bilingual Customer Care • Award Winning Dedicated Spanish-language Customer Service • Toll-free number: 1-800-940-1508 • Language-certified Bilingual Customer Service Personnel • Welcome and on-hold messages in Spanish • Friendly, bilingual customer care professionals are trained to understand the common doubts and hesitations that some Hispanics have about enrolling in and utilizing their health care coverage. • Taking extra time to understand the member’s questions about the health care system and their needs and then guide the member to the right solution is all part of the bilingual customer care professionals’ mission. • This team has received Health Advisor training consisting of the following with specific focus on.... •  delighting the customer every time •  putting the member's needs first •  listening and acknowledging the issue or problem •  educating and assisting with any health related inquiry • Connecting with the customers • Managing commitments • Based in San Antonio, TX, and Miami, FL Confidential Property of UnitedHealth Group. Do not distribute or reproduce without express permission of UnitedHealth Group.

  3. UnitedHealth Group Diabetes Prevention and Control Alliance

  4. Normal weight Overweight (BMI of 25 kg/m2+) Opportunities to influence the impact of diabetes A growing trend: 64.5% of US adults are now overweight1 • Prediabetics and obesity: • Approximately 127 million adults in the U.S. are overweight, 60 million obese, and 9 million severely obese1 • The number of adults who are overweight or obese has continued to increase1 • Why it matters? • Obesity is the primary factor causing prediabetes 1988 to 1994 1999 to 2004 1976 to 1980 46% 56% 64.5% 54% 44% 35.5% • Diabetics and controls: • Diabetes complications can be avoided by controlling weight and levels of blood glucose, blood pressure, and blood lipids • Why it matters? • Less than 2% of adult diabetics meet controlrecommendations2 Only 2% of diabetics meet “controls” 2% Individuals meeting control recommendations Remaining diabetic individuals • Source: CDC, National Center for Health Statistics, National Health and Nutrition Examination Survey. Evaluation and Treatment of Overweight and Obesity in Adults, • Beckles et.al. Population-based assessment of the level of care among adults with diabetes. Diabetes Care 1998 Sep;21(9):1432-8. Confidential Property of UnitedHealth Group. Do not distribute or reproduce without express permission of UnitedHealth Group.

  5. Diabetes Prevention and Control AllianceA Unique Approach Our Mission Helping members with prediabetes and diabetes live healthier lives by offering structured access to evidence-based interventions that improve outcomes and reduce cost Our Primary Goals • Reduce the conversion to diabetes among people with prediabetes • Reduce heart attacks, strokes, kidney disease, amputations, and blindness in people living with diabetes • Support primary care physicians in comprehensive patient care programs Our Innovative Partnerships • Collaborate with other trusted health and wellbeing organizations at the local level to broaden the care delivery opportunities available to members at risk: • Diabetes Prevention Program with Ys to reach prediabetic members • Diabetes Control Program with local pharmacists for diabetic members Confidential Property of UnitedHealth Group. Do not distribute or reproduce without express permission of UnitedHealth Group.

  6. Current US Population Diabetes Prevention & Control AllianceTargeting Diabetic and Prediabetic Individuals 28.4% 11.5% Confidential Property of UnitedHealth Group. Do not distribute or reproduce without express permission of UnitedHealth Group.

  7. Small Improvements = Big Changes Clinical and Financial Impact Diabetes Prevention Program Prediabetes Diabetes Control Program Diabetes Confidential Property of UnitedHealth Group. Do not distribute or reproduce without express permission of UnitedHealth Group.

  8. ¡Gracias!

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