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WELCOME

WELCOME. TO. Utwar Outsourcing private limited. A COMPLETE SOLUTIONS…. About Us. Utwar Outsourcing private limited Utwar is a Company truly aims towards providing you the best alternates as an extended enterprise and ecosystem partner for all your support service needs.

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WELCOME

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  1. WELCOME TO Utwar Outsourcing private limited A COMPLETE SOLUTIONS…..

  2. About Us • Utwar Outsourcing private limited • Utwar is a Company truly aims towards providing you the best alternates as an extended enterprise and • ecosystem partner for all your support service needs. • Utwar came into picture in the year 2014. It has a track record of those people • who have truly provided ultimate satisfaction to their different client with their services. • The Company is going to excel in delivering exceptional customer experience cost effectively • and no project or customer is considered small.

  3. Our Mission • 2014: Team of 100 + associates in Rajasthan. 2015: Expand footprint Nationally to two more Regions. • CSR : Train young talent and provide direct and indirect employment to 100+ people in Rajasthan • as per decided aim this year. • Ensure Partner delight by nurturing the right talent, setting up auditable processes and • building system redundancy. • Inspire the zeal of service in each employee by offering a vibrant environment and transparent practices. • Service a diversified client portfolio and increase the per employee productivity to ensure • shareholder profitability.

  4. Our Vision Expand Utwar's footprint in our quest to offer BPO &Non BPO services Nationally Continue to offer services which substantiate professionalism, transparency, technical superiority and zeal! Imbibe in and excel at the service principals of our partners! Our Value Client centric Conserving energy Energy conservation Ethical and Reliable Goal driven Industry Knowledge Technical expertise Zeal to serve

  5. Jobs @ Utwar • We offer the best job opportunities for the deserving candidates. We make your dream of joining the best organization come true. • To truly understand an organization and its culture you have to be a part of it. At UTWAR it is our constant Endeavour to recruit people with whom we can build a strong, mutually engaged and lasting relationship. • The interested candidate may mail their resume to info@utwar.in

  6. Analyzing & reporting system • The format & timeframe our client is looking for.

  7. Our team • Ram Kumar • DIRECTOR & FOUNDER • +91-9660315476 • REKHA CHAUHAN • DIRECTOR • +91-9828339244

  8. Services we provide • Back Office Support • Customer Response management • Dealer Helpline • DRTV Response Services • Email and Chat Support • HR Services • Inbound & Outbound Sales • Inbound customer care • IVR services • Medical answering services • Online customer support services • Order Taking Services • Outbound Customer Support • Payment collection services • RSVP & Event Helpline services

  9. Services we provide • Technical support services • Telemarketing Services • Ticket booking services • TOLL FREE (1800) Answering Services • Up-Selling & Cross-Selling Services • Value added services (VAS) up-selling services • Verification services • Virtual receptionist services

  10. HOW WE CAN HELP YOU? • Utwar offers a wide range of BPO and Customer Management Outsourcing solutions to serve the • Constantly changing needs of clients. Our forte lies in managing discrete processes or 360 degree • customer management • Outsourcing solutions ranging from customer acquisition to credit and collections. • We place ourselves within your organizational structure to drive change. • We work objectively to transform service delivery and focus on client needs, potential, goal and brand, • serving as a vehicle to put you ahead of the competition. • KEY DIFFERENTIALS: • Technologically Integrated MIS and CRM systems allow security and accuracy. • Our systems provide Intelligent MIS and ACD is integrated with our custom CRM to capture VOC and • action points along with the regular client CRM thus enabling faster delivery and removing use of • Excel Sheets, paper or notes on local systems.

  11. KEY DIFFERENTIALS…. • Extensively and Diversely Experienced Team. We have a team that has worked with best • in the industry and • gained cross functional and Multiple LOB handling experience ranging from 1 LOB to 10 LOBs for a • single client. In the past decade, UTWAR has gained experience in addressing a wide range of • customer support needs across various verticals that allows handling almost all possible on-call and • off-call scenarios simple. UTWAR offers Competitive Costs. All Costs are tailor made to Client and Project • Needs thus reducing your customer contact cost by 10-20%.UTWAR ensures Round the Clock Support. We can provide your organization with 24 X 7 X 365 services • and support, • so you can always be sure that your customers will be attended to even on weekends and holidays.

  12. Business Proposal • For any business related points please email us at info@utwar.inor call at • +919660315476 • +919828339244 • Ram Kumar • Director: Utwar outsourcing private limited

  13. KEY DIFFERENTIALS…. • Client Defined Service Levels and 99% Uptime GuarantyManagement Co-location allows greater control and effectiveness100% Accountability of mistakes with Full Control via Digital Call Recording and • Screen Recording allowing capability to catch agent issues and mistakes.Guaranteed Lower AHTHigher Productivity

  14. WHY UTWAR? • We have been providing a wide spectrum of inbound, outbound services and back office solutions to • our clients for the past decade, enabling them to provide world class service to their customers and • thus move up the Value Chain. • Our team of experts can help you turn an average telemarketing project into a vigorous B2B sales • model with higher profits. We can collect and analyze detailed information including minute details • about customers, market niches and different programs and up-sell on your behalf. • We have been able to offer cost effective and tailor-made solutions to our clients by providing • innovative and competent business solutions supported by a robust technology and flexible • costing model as per client needs, which helps in providing the best in class service at the right

  15. WHY UTWAR? ……. • price as per client requirement. Some areas where we are present are established E-Commerce • and start-up online players to healthcare, media and a gamut of services from inbound customer • care to VAS up-selling for established national telecom players.

  16. Client & Process • Currently we are running with 10 Seater UK PI process.

  17. Contact us • Utwar Outsourcing private limited 64/186, Heera Path, Mansarover, Jaipur, 302020 Rajasthan INDIA Cell : 91+9660315476 91+9828339244 E-mail address : info@utwar.in

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