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The Soft Stuff is the Hard Stuff

The Soft Stuff is the Hard Stuff. Human Performance Challenges of Social Intrepreneurism Paul O. Hardt, Ed.D. Paul O. Hardt, Ed.D. Core Faculty Member, Training and Performance Improvement Specialization Capella University

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The Soft Stuff is the Hard Stuff

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  1. The Soft Stuff is the Hard Stuff Human Performance Challenges of Social Intrepreneurism Paul O. Hardt, Ed.D.

  2. Paul O. Hardt, Ed.D. • Core Faculty Member, Training and Performance Improvement Specialization • Capella University • 30+ years experience in the Training and Performance Improvement field • Co-facilitator, Impact@Work (shop) at Target Corp. Headquarters, Minneapolis

  3. Lessons Learned from… • Impact@Work(shops) at Target Corporation and • 30+ years experience in the human performance improvement field

  4. What does it mean…..? The Hard Stuff is the Easy Stuff The Soft Stuff is the Hard Stuff

  5. Overview • Management Decision-making Styles • Force Field Analysis • Behavioral Engineering Model • Communicating Change

  6. Management Decision-making Styles • Normative • Behavioral • Naturalistic

  7. Normative

  8. Behavioral

  9. Naturalistic

  10. Assess Decision-making Styles

  11. Force Field Analysis Barrier Forces Driving Forces

  12. Driving Forces • Economics • Regulatory • Competition • Ethics • Recruitment • Customer pressure

  13. Barrier Forces • Cost • Time • Motivation • Values

  14. Strategy for Dealing with Resistance (Barriers) Take Away The Barriers

  15. Behavioral Engineering Model • Thomas Gilbert

  16. Behavioral Engineering Model

  17. Environment: Information

  18. Environment: Resources, Tools

  19. Environment: Incentives

  20. Individual: Knowledge, Skill

  21. Individual: Capacity

  22. Individual: Motivation

  23. Communicating Change

  24. Roller Coaster of Change

  25. Dormant • Relative Advantage • Simplicity • Compatibility • Adaptability • Social Impact

  26. Awareness

  27. Curiosity

  28. Visualization

  29. Tryout

  30. Use

  31. Contact Information Paul O. Hardt, Ed.D. Core Faculty Member Capella University paul.hardt@capella.edu 651-332-9268

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