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Welcome! Business Communication Instructor: Ellen Waddell

Welcome! Business Communication Instructor: Ellen Waddell. AGENDA. Introduction to Public Speaking Four speaking methods Informative Speech Assignment Topics due next week. Expectations for Speech Makers. We expect quality Characteristics of good speakers: Have insight

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Welcome! Business Communication Instructor: Ellen Waddell

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  1. Welcome!Business CommunicationInstructor: Ellen Waddell

  2. AGENDA • Introduction to Public Speaking • Four speaking methods • Informative Speech Assignment • Topics due next week

  3. Expectations for Speech Makers • We expect quality • Characteristics of good speakers: • Have insight • Know their audience • Belief in importance of speech • Always practice • Speech=performance • Critique own performance

  4. Four Speaking Methods • Manuscript • Memorized • Impromptu • Extemporaneous

  5. Systematic Speaking Process

  6. Audience Analysis: Who Are They? • Educated guesses • Sources of audience information • Personal experience • Research • program planner • public relations material • discussions with members

  7. Audience Demographics • Background and composition • Age • Gender • Family orientation • Religion • Cultural background • Occupation • Socioeconomic status • Educational level • Additional factors

  8. Analyzing the Setting or Occasion • Type of equipment • Microphone vs. natural voice • Electronic presentation vs. Posters/Easel • Lighting • Size of room • Set up/arrangement of room • Can you alter the arrangement? • Formal/informal • Business, religious, social affair? • Where? • How many people?

  9. Confused Communication • Speech Fillersconfuse the listener, with the message becoming garbled • A Speech Filleris anything that interrupts the message and can include: • UM • UH • OKAY • You Know • So then • Now…

  10. Structure vs. Communication • Good communication requires astructure • Such as askeleton • Organize your thought into a pattern • (topical/chronological/etc.) • Support your points with specifics • Construct an introduction • Construct a conclusion

  11. Designing Your Speech: Organizing Your Ideas Chapter 13 • Base organization on theprinciple of redundancy • Speech framework: • Introduction - tell them what you are going to tell them • Body - tell them • Conclusion - tell them what you have told them

  12. Ordering Your Ideas • Chronological order • Spatial order • Cause-and-effect order • Problem-and-solution order • Topical order

  13. Internal Summaries and Transitions • Internal summaries –content and the progression of the presentation. • “Thus far, we have examined…” • Transitions – connective words or phrases • “equally important,” “next,” “second,” furthermore,” “in addition,” “finally”

  14. Beginnings and Endings • The introduction • Gains the attention • Listening occurs • Establishes speaker credibility • Overview of the subject

  15. Conclusion • Reviews material covered • Ends with clincher

  16. Types of Introductions & Conclusions • Humor • Examples • Illustrations • Suspense • Rhetorical questions • Frightening facts • Startling statistics

  17. OUTLINE FLOW CHART TITLE I. INTRODUCTION The Introductory paragraph sets the tone for the paper and includes an attention getter, establishescredibility, and ends with a one sentence declarative thesis statement. Transition to BODY of speech II. BODY First Main Point -Sub points with supporting materials from text Internal Summary to Second Main Point Second Main Point -Sub points with supporting materials from text III. CONCLUSION The last paragraph of your paper includes a restatement of the Thesis, closing comments, and an CLINCHER to conclude the paragraph.

  18. The Speech to Inform Your primary goal or purpose when speaking to inform is to share knowledge with others in order to create mutual understanding- not to persuade us in any way The Assignment: To present a product or service to the class, but NOT ask us to purchase it. TOPICS DUE NOW

  19. Structure vs. Communication • Good communication requires a structure • Organize your thoughts, main ideas, into a pattern • Organization of the informative speech must use either the topical, or the spatial organizational patterns. • Support your points with specifics • Construct an introduction • Construct a conclusion

  20. Organizing the Speech Specific purpose:To inform my audience about the with the problem of obsolete computers in our landfills and how recycling is the solution to this increasingly difficult issue. Thesis: Obsolete computers are straining landfills because they contain hazardous materials, can take a distinctively long time to decay,and the service offered by our firm to recycle the obsolete computers. 1st Main idea: Obsolete computers contain hazardous materials 2nd Main idea: Obsolete computers can take a distinctively long time to decay. 3rd Main idea: Our firm recycles obsolete computers.

  21. Organizing the Main Ideas • 1st Main idea: Obsolete computers contain hazardous materials • Sub point: Every computer contains 29 different chemicals, most of which are known carcinogens. • Support: According to the Hazardous Chemical legislation effective May 1988, most of the chemicals used in computer related fields are highly dangerous. • Sub point: Indeed, there are known cases where chemicals from computers have been found harmful to humans. • Support: According to the Association of Cancer Survivors, there are over 134, 000 verified instances where chemicals associated with computers have been named as contributing to the death of individuals. Each main idea has subordinate ideas that support it

  22. Organizing the Main Ideas • 2nd Main Idea: Obsolete computers can take a distinctively long time to decay • Sub point: Because computers are made of man-made materials, the decay is estimated to take more than one hundred years or more. • Support: The Bureau of Landfill Management states that plastics collected from the 1960s continue a dramatic difference of decay than natural items collected at the same time • Sub point: While the man-made materials decay, they also emit gases that are dangerous to the quality of air in our community. • Support: As study conducted by The School of Environmental Science at Chicago University found that emissions from man-made materials were 89% carcinogen related. Each main idea has subordinate ideas that support it

  23. Organizing the Main Ideas • 3rd Main idea: Our firm recycles obsolete computers. • Sub point: This is a benefit we offer to the community at a cost basis, where we earn no profit from this service. • Support: Our website shows the locations where obsolete computers can be dropped off. • Sub point: As there is a need for computers in not for profit agencies, All obsolete computers are serviced and attempt is given to donate usable computers to those offering computer skill education to needy populations. • Support: According to the United Way, there are over more than 100 agencies in this area alone who can use this service. Each main idea has subordinate ideas that support it

  24. Connecting the dots… • Use transitions and summaries between main ideas: • “Research has established the connection between the computers and hazardous waste, and that the time needed for the product content to decay is far beyond the contemporary landfill to accommodate, but our firm does offer an alternative to this difficult environmental problem.”

  25. INTRODUCTIONDid you know that our landfills are becoming hazardous to our health? Having been employed by a computer company, I have noted the tremendous turnover of equipment as new models become available. I became interested in what happened to the discarded computers. [Use more information to interest the audience] Tonight, I will inform you about the issue of such items and the effect on our landfill. Specifically, Obsolete computers are straining landfills because they contain hazardous materials, can take a distinctively long time to decay,and the service offered by our firm to recycle the obsolete computers. • II. BODY A. Obsolete computers contain hazardous materials 1. Every computer contains 29 different chemicals, most of which are known carcinogens. a. According to the Hazardous Chemical legislation effective May 1988, most of the chemicals used in computer related fields are highly dangerous. 2. Indeed, there are known cases where chemicals from computers have been found harmful to humans. a. According to the Association of Cancer Survivors, there are over 134, 000 verified instances where chemicals associated with computers have been named as contributing to the death of individuals. 3. While computers contain hazardous waste, there is also the issue of long-term disposal. B. Obsolete computers can take a distinctively long time to decay 1. Because computers are made of man-made materials, the decay is estimated to take more than one hundred years or more. a. The Bureau of Landfill Management states that plastics collected from the 1960s continue a dramatic difference of decay than natural items collected at the same time 2. While the man-made materials decay, they also emit gases that are dangerous to the quality of air in our community. a. As study conducted by The School of Environmental Science at Chicago University found that emissions from man-made materials were 89% carcinogen related.3. 3. Research has established the connection between the computers and hazardous waste, and that the time needed for the product content to decay is far beyond the contemporary landfill to accommodate, but our firm does offer an alternative to this difficult environmental problem. C.Our firm recycles obsolete computers. 1. This is a benefit we offer to the community at a cost basis, where we earn no profit from this service. a. Our website shows the locations where obsolete computers can be dropped off. 2. As there is a need for computers in not for profit agencies, All obsolete computers are serviced and attempt is given to donate usable computers to those offering computer skill education to needy populations. a. According to the United Way, there are over more than 100 agencies in this area alone who can use this service. III. CONCLUSION Tonight I have informed you concerning how obsolete computers are straining landfills since they contain hazardous materials and can take a distinctively long time to decay. [ Finish with closure and clincher]

  26. END OF PRESENTATION

  27. Welcome!Business CommunicationInstructor: Ellen Waddell

  28. AGENDA • Review: The Speech to Inform • Topics are due next session • Using your research • MLA Bibliography • How to create your own Power Point Presentation • Individual work/Peer work

  29. The Speech to Inform Your primary goal or purpose when speaking to inform is to share knowledge with others in order to create mutual understanding- not to persuade us in any way The Assignment: To present a product or service to the class, but NOT ask us to purchase it.

  30. Integrating Your Research • Making your research and experiences believable and understandable for an audience • Definitions • Statistics • Examples and illustrations • Testimony • Comparisons and contrasts • Repetition and restatement

  31. MLA GUIDELINES • Most universities offer guidelines for all types of reference documentation on their websites • For this assignment, you may use either the APA or MLA style for your bibliography • Bibliographies are a separate, distinct page from the main document

  32. BIBLIOGRAPHY Anderson, Mary. Seashell Aspirations. New York: Schmitt Publishing, 1995. Cochran, Lyle. “The Monterey Bay Sanctuary Celebrates a Birthday.” San Jose Mercury News,. 2 April 1999: A14. Dateline. NBC. KSBW, Salinas, CA. 25, March 2001. Garden, Joanne. Personal Interview. 6 July, 2001. McClosky, James Under The Waves: A Description of the Monterey Bay. New York: Addison & Wessley, 1998. “Sardines.” The Oxford English Dictionary. CD-ROM. OxfordUP, 1992.

  33. INTRODUCTIONDid you know that our landfills are becoming hazardous to our health? Having been employed by a computer company, I have noted the tremendous turnover of equipment as new models become available. I became interested in what happened to the discarded computers. [Use more information to interest the audience] Tonight, I will inform you about the issue of such items and the effect on our landfill. Specifically, Obsolete computers are straining landfills because they contain hazardous materials, can take a distinctively long time to decay,and the service offered by our firm to recycle the obsolete computers. • II. BODY A. Obsolete computers contain hazardous materials 1. Every computer contains 29 different chemicals, most of which are known carcinogens. a. According to the Hazardous Chemical legislation effective May 1988, most of the chemicals used in computer related fields are highly dangerous. 2. Indeed, there are known cases where chemicals from computers have been found harmful to humans. a. According to the Association of Cancer Survivors, there are over 134, 000 verified instances where chemicals associated with computers have been named as contributing to the death of individuals. 3. While computers contain hazardous waste, there is also the issue of long-term disposal. B. Obsolete computers can take a distinctively long time to decay 1. Because computers are made of man-made materials, the decay is estimated to take more than one hundred years or more. a. The Bureau of Landfill Management states that plastics collected from the 1960s continue a dramatic difference of decay than natural items collected at the same time 2. While the man-made materials decay, they also emit gases that are dangerous to the quality of air in our community. a. As study conducted by The School of Environmental Science at Chicago University found that emissions from man-made materials were 89% carcinogen related.3. 3. Research has established the connection between the computers and hazardous waste, and that the time needed for the product content to decay is far beyond the contemporary landfill to accommodate, but our firm does offer an alternative to this difficult environmental problem. C.Our firm recycles obsolete computers. 1. This is a benefit we offer to the community at a cost basis, where we earn no profit from this service. a. Our website shows the locations where obsolete computers can be dropped off. 2. As there is a need for computers in not for profit agencies, All obsolete computers are serviced and attempt is given to donate usable computers to those offering computer skill education to needy populations. a. According to the United Way, there are over more than 100 agencies in this area alone who can use this service. III. CONCLUSION Tonight I have informed you concerning how obsolete computers are straining landfills since they contain hazardous materials and can take a distinctively long time to decay. [ Finish with closure and clincher]

  34. The Tryout • Analyzing your presentation • – use speech notes/clock/video/tape recorder • What are you trying to determine? • Too long? • Unclear ideas? • Too much redundancy? • Confusing structure? • Ineffective attention-getter? • Too detailed? • Too technical? • Unsatisfactory conclusion?

  35. Speech Behaviors to Control Nerves • Pick topic carefully • Prepare and fully practice • Schedule your speech (1st, last, etc.) • Beverages and food • A big meal= “loggy” • Avoid stimulants • Avoid drinking • DO: • Drink water • Suck on a mint

  36. Speech Behaviors to Control Nerves • Visualize success • practice makes a difference • FOCUS ON THE TOPIC, NOT YOURSELF • Positive affirmations • “I am scared” vs. “NO! I am excited!” • Mistakes are okay

  37. Public Speaking • Proper preparation and practice can turn your worst nightmare into a new talent on which you can build a successful career.

  38. Good Night See you next week

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