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Welcome to BA205 Business Communication using Technology

Welcome to BA205 Business Communication using Technology. Topics for Week 1. Introductions Course Syllabus and Course Outline Communication Foundations Ethics. Introduction Activity. Form groups of 4-5 people. Introduce self. Identify at least 4 things that you all have in common.

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Welcome to BA205 Business Communication using Technology

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  1. Welcome to BA205 Business Communication using Technology

  2. Topics for Week 1 • Introductions • Course Syllabus and Course Outline • Communication Foundations • Ethics

  3. Introduction Activity • Form groups of 4-5 people. • Introduce self. • Identify at least 4 things that you all have in common. • Identify a spokesperson to report out.

  4. Building Your Communication Skills Textbook Instructor Useful Resources • http://www.sba.pdx.edu/ • PowerPoint presentations covered in class • Assignments • Study Guides • http://prenhall.com/bovee • Online quizzes • Glossary of key terms

  5. Effective Business Communication Process of sending and receiving messages that are understood and stimulate action or encourage the receiver to think in new ways.

  6. Why do YOU need good communication skills?

  7. 0 Trends in the Workplace

  8. As Marketing requested it As Sales ordered It As Engineering designed it As Production manufactured It As Maintenance installed It What the customer wanted

  9. Step 1 Sender Has An Idea Step 6 Receiver Sends Feedback Feedback also needs to be encoded, transmitted, and decoded Step 2 Sender Encodes Idea Step 3 Sender Transmits Message Step 4 Receiver Gets Message Step 5 Receiver Decodes Message Channel The Communication Process

  10. Balancing Between Speaking and Listening Speaker’s responsibility Listener’s responsibility

  11. The Listening Process Message Receiving Interpreting Remembering Responding Evaluating Feedback

  12. Activity: Barriers to Listening • Form groups of 3 people. • Identify barriers to listening. • Give an example of a time when each barrier was present.

  13. Physical Reception Selective Listening Prejudgment Selective Perception Little Common Ground Memory Problems Barriers to Listening

  14. So True! • One of the best ways to persuade others is with your ears – by listening to them. --- Dean Rusk • The reason why we have two ears and one mouth is that we may listen the more and talk the less. ---Zeno of Citium

  15. Nonverbal Communication Effective oral communication includes words, voice and non-verbal language. Studies show: 7% is based on words 38% is based on voice quality 55% is based on non-verbal language

  16. Nonverbal Communication Complement Verbal Language Reveal Hidden Meanings Enhance Multicultural Communication

  17. Understanding is shaped by. . . • Communication climate • Context and setting • Background, experiences • Previous knowledge • Values, beliefs, culture

  18. Building Business Communication Skills Ethical Considerations Audience-Centered Approach Intercultural Sensitivity Workplace Sensitivity Communication Technology

  19. Unethical Practices Plagiarism Selective Misquoting Misinterpreting Numbers Distorting Visuals Committing to EthicalCommunication

  20. Ethical Dilemma Ethical Lapse Stakeholders Business Pressures Conflicting Loyalties Illegal Choices Difficult Tradeoffs Unethical Choices Recognizing Ethical Choices

  21. Question To Ask Self • Are my actions legal? • Am I being fair and honest? • How will I feel about myself afterwards? • How will this look in the newspaper? • How would I feel if my friends and family knew what I was doing?

  22. Activity: Unethical Behavior • Form groups of 4-5 people. • Write a brief description of unethical behavior that you have read about or experienced. • Give the description to another group to identify the type of the ethical dilemma. • Identify the most ethical way to respond to this dilemma.

  23. Code of Ethics Making Ethical Choices Individual Employees Corporate Management Policies and Structures

  24. Audience-Centered Approach Focus on Audience Be Respectful Observe Etiquette

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