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Business Communication. Presentations Demos Speeeches Interviews Meeting Deabats Discussions] Briefinging sessions Seminars Conferences Trsinnig sessions Formal/informal gert togetther functions Group discussions. What is Communication.
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Presentations • Demos • Speeeches • Interviews • Meeting • Deabats • Discussions] • Briefinging sessions • Seminars • Conferences • Trsinnig sessions • Formal/informal gerttogetther functions • Group discussions
What is Communication • Imparting or exchange of information, ideas or feelings • There is a diversity in the content & purpose of communication • Communication is not a one way process
Chapter Contents • Ancient Heritage for communication, life blood of every organization, benefits of effective communication in your career, challenges of communication in the global context • Components of communication • Concepts & principles of Communication: conventions of meanings, perception of reality, values, attitudes, and opinions • Nonverbal communication: communication through appearance, body language, silence, time, space etc
Ancient Heritage • Oral communication-dealing day-to-day matters • Written communication—appearance of principles • Theories & Theorist—Chinese, others
Lifeblood of Every Organization • An organization is a group of people—interaction is involved, exchange of information • Internal communication: upward, downward, horizontal • External communication: letters, proposals, reports, telephone calls, personal conversations & negotiations,
Benefits of Effective Communication • A valuable job requirement • An essential for promotion
Challenge of Communication in the Global Context • Developing the right attitude-officials are the representatives of the organization, good will of the organization through communication • Preparing adequately—care, patience & understanding, integrity (honesty, uprightness) • Becoming flexible
Why do we communicate? • A:To initiate some action – 1) Expressing needs &requirements --2) Persuading or motivating others • B:Imparting Information Creating awareness, understanding, persuasion, Influencing others • C:Establishing relations
Communication Credibility • Factors • Personal appeal • Perceived authority • Perceived intentions • Measures • Competence • Character • Composure • Sociability • Extroversion
Communication Congeniality • Friendly , pleasant and agreeable • Compatible—having a similar disposition, tastes, attitudes, etc
Communication Cycle • Sender • Message • Receiver • Feedback • Medium/Channel
Stages in Communication • Impulse to communicate • Encoding of the message • Relaying of the message • Decoding of the message • Feedback
Levels of Communication • Intrapersonal • Interpersonal • Individual to individual • Individual to group • Group to individual • Impersonal communication
Problems in Communication • Distortion • Noise—physical, technical, social, psychological • Personal differences • National differences • Selective Perception—expectations, attitude & beliefs
*Roles of Perception in communication • Perception: data gathering, selecting, organizing, interpreting in order to form meaningful and coherent message or information • Selective perception • Expectations • Motives & interests • Attitudes & beliefs
Why Good Communication Is Good Business • Reason 1. Ineffective communication is very expensive. • Communication in a business organization provides the critical link between core functions.
Why Good Communication Is Good Business • Reason 2. The changing environment and increasing complexity of the 21st century workplace make communication even more important.
Why Good Communication Is Good Business • global.
Why do we receive communication • Sharing the aim • Message’s relevance to our needs/satisfaction • Message is according to our ideas, beliefs, trends etc • Message is accessible & understandable • Message is believable • Message attracts our attention