Enterprise Content Management (ECM) The Foundation of the “e-Government Strategic Path”

1. Enterprise Content Management (ECM) The Foundation of the “e-Government Strategic Path” From Document Management to Business Process Management 5th e-Document Forum EVER ME - All rights reserved Riyadh, 2008

2. Correlation between ECM and e-Government ECM’s Latest Innovations and Trends EVER Group’s Commitment to the Middle East

3. Creating value in the Enterprise is also based on capitalizing on existing information • To capitalize on all existing information, Enterprises should complement their IS with Document Management Information is a key enabler for value delivery • Creating value in the Enterprise is mainly based on capitalizing on existing Assets • Existing Information within an Enterprise is a very important Asset • There are two major sources of information within an Enterprise: Data and Documents • Most of the Enterprises have already deployed information systems for managing structured Data

4. Multiple Content Producers Administration Marketing and communications Human resources Production Training Customer Service Multiple Content Users Employees Suppliers Customers Partners Citizens Multiple Content Channels Internet Office automation Core Business applications Desktop & departmental applications Mail Incoming and Outgoing Multiple Content Formats Paper Structured data Print spools Office Automation documents Graphics Multi-media Challenge: The “Multiple” Issue All linked together and used in Business Processes

5. ERP I N F R A S T R U C T U R E Document Processing Captured documents go through a series of processing tasks like full text batch indexing, dispatching, interactive multi-criteria indexing, validation… CRM Document Storage (ILM) Processed documents are then stored in on-line, near-line or off-line storage spaces based on pre-defined « conservation rules » HR Document Publishing Stored documents are then available for « pull » retrieval as well as automatic selective « push » of information to various media and in various formats. GIS A Simple Document Management Example… W O R K F L O W Documents are captured from various data sources and formats. Capture can be batch, automatic or interactive Document Processing Content Management Enterprise Portal

6. Enterprise Content Management • ECM is a set of Integrated Technologies aimed at building Structured Business Applications around the four following disciplines: • Enterprise Document Management (EDMS) • Correspondence Tracking (CTS) • Business Process Management (Workflow BPS) • e-Service Portals • Web Content Management

7. Meta Data Web Pages Electronic Documents Photos, Graphics, Video Print Output Paper Documents & Files Enterprise Applications (Invoices, Statements, etc.) Forms Email Fax DMS: Content Warehouse Inventory and classification Create, access and manage Structured and unstructured Unified Document Repository Ease of access Enterprise wide Secure Content Warehouse

8. Human Resources Accounts Payable Web Content Review & Approval Regulatory Compliance Contract Review Customer Service BPA: ِAutomation Process Mapping Event Driven Processes Document Centric Processes Handle exceptions Orchestration and EAI Automation Active Content

9. Portal: Connectivity and Uniform Access LegacyApplications DMS DataWarehouse ERP Web Parts Management Federated Search Collaboration Employees Government Personalization e-Services Citizens Customers 3rd PartyApplications ContentWarehouse Email

10. Content Warehouse • Archival • Spool Management • Document Management • Global Index • Content Management • Check-in/Check-out • Versioning • Life-cycle • Business Processes • Modeling • Reporting • Automation • Re-engineering • Enterprise Portal • Active Directory • User Workspace • Content Sharing • Uniform Access • Customization ECM Implementation Methodology

11. e-Government: an ECM Initiative e-Government projects mainly concern Informative Internet sites and services portals: Web Content Management and Portals Sea of paper: High Volume Scanning and Document Management Safe and compliant storage: Records Management and Information Lifecycle Management e-Service Portals: Business Process Management and Enterprise Application Integration Enterprise Content Management is a set of integrated applications comprising Document Management Records Management Content Management Workflow Management Portal Management

12. توافق المبدأ مع برنامج يسر للتعاملات الإلكترونية تعد المعلومات والبيانات الحكومية ثروة وطنية, يجب على الجهات الحكومية تنميتها: مخزون المحتوى على كل جهة حكومية حفظ وثائقها إلكترونيا: إدارة الوثائق تقوم كل جهة حكومية بتوثيق الأعمال والإجراءات الإدارية الخاصة بخدماتها وأعمالها بشكل واضح ودقيق: نظام سير العمل تقوم كل جهة بتوفير الخدمات إلكترونيأ وتقديم النماذج الإلكترونية: البوابة الإلكترونية

13. Correlation between ECM and e-Government ECM’s Latest Innovations and Trends EVER Group’s Commitment to the Middle East

14. CEVA: Correspondence Tracking Services According to Gartner, Pure Player ECM vendors are moving into CEVA “Content Enabled Vertical Applications” Recent EDMS innovations have been able to leverage Correspondence Tracking technology, and to couple it with document enabling technologies, in order to: Capture incoming correspondence Manage correspondence transfers Publish outgoing correspondence Track Correspondence and generate reports Objective: Automate and track documents lifecycle

15. Correlation between ECM and e-Government ECM’s Latest Innovations and Trends EVER Group’s Commitment to the Middle East

16. International Presence

17. Commitment to the Middle-East • Close cooperation with certified distributors and customers • Top management permanent presence • Local “Level 1” support through certified distributor • Dedicated “Level 2” support team in Beirut • Dedicated Middle-East entity in France • Technological commitment to the Arabic language • Dedicated R&D team for the extended Arabic language support • Close cooperation with local universities for the permanent progress of EverSuite • Fully Arabic enabled solution, content and container • Arabic enabled indexing and search engine • Future cooperation with local competences for the integration of thesaurus and stemming based search and indexing in Arabic

18. EVER Competitive Positioning “EVER is the first French vendor to be included in the Gartner ECM Magic Quadrant. The Gartner 2006 ECM Magic Quadrant describes EverSuite as “a full featured Enterprise Content Management suite, comprising Content, Document, Portal, Records… and Workflow Management solutions build around a service bus and fully compliant with the SOA Architecture” “Forrester Group/ CXP positions EVER as one of the top five worldwide ECM editors, and the leading European editor in integrated ECM solutions

19. Thank you Thank you for your time 5th e-Document Forum - Riyadh, 2008