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Next Generation Communications for the University of Florida

Explore the enterprise-wide VoIP solution for enhanced communication services at the University of Florida. Learn about benefits, deployment phases, and key VoIP phone models.

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Next Generation Communications for the University of Florida

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  1. Next Generation Communications for the University of Florida Overview of an enterprise wide communications solution utilizing Voice over Internet Protocol (VoIP) Prepared By COMPUTING & NETWORK SERVICES (CNS) Page Down to Advance Slide

  2. What is VoIP? • Voice over Internet Protocol (VoIP): carry voice calls over an IP network • the digitization and “packetization” of the voice streams • Convergence of Data and Voice Networks • Use the data network for voice / communication services • Open Standards / Protocols

  3. Convergence is here

  4. IP vs. Circuit Switched Voice Service is now an application on the network Legacy Telephony NextGen Telephony Open Service Application Layer Outboard Application Open/Standard Protocols PBX or CO Switch Open CallProcessing Layer EmbeddedApplication EmbeddedCall Control Open/Standard Protocols EmbeddedCircuit Switching Standards-Based Packet Infrastructure Layer Closed, Proprietary, Inflexible, Centralized Open/Standard Protocols Open/Standard Telephones ProprietaryTelephones

  5. Applications Applications Call Processing Call Processing Infrastructure Infrastructure Clients Clients VoIP Building Blocks Collaboration Personal Assistant IP IVR & IP ICD Intelligent Contact Manager IP Phone Productivity Services ICM Cisco Unity VM & UM CallManager Directory PSTN • PSTN Gateways • Analog Phone Support • DSP Farms IP Network IP SoftPhone

  6. Why VoIP Services? • Obtain the Benefits of Convergence • Maximize UF’s Network Investment • Take Advantage of Emerging Services • Video Telephony • Enhanced Conferencing • Unified Messaging • Savings, Savings, Savings: • Lower operating costs • Lower rates to departments

  7. Benefits of Convergence With convergence you maximize the total cost of network ownership: • Fully leverage existing network infrastructure • Eliminate separate networks for voice and data • One “line” to the desktop • Simplify and reduce costs of ongoing network administration • Improve staff efficiency (More with same or less) • More services on same network

  8. Benefits of Convergence With convergence you maximize the total cost of network ownership: • Simplify and reduce application integration costs • Billing • E-911 • Video Telephony Services • Conferencing / Calendaring • Call / Contact Centers • Unified Messaging • Enhanced customer service • Improved service level commitments • Quick response for moves, adds & changes

  9. Background • Existing voice service consists of • BellSouth Centrex (6,530 users) • Key Systems & PBX’s • InterTel (23 Systems) • Nortel Networks NorStar (118 Systems) • Nortel Networks Option 61/81 (5 PBXs) • Siemens (3 PBXs) • Other • Approximately +15,000 users on campus “phone system” (Faculty & Staff Only)

  10. Background

  11. Phase 1 / Existing Deployment Campus:250 Phones HSC:1,200 Phones Rinker Hall Gerson Hall Stuzin Hall Telecom / CNS Orthopedics HPNP

  12. Phase 2 / Campus E-911 Service 4,500Phones

  13. Phase 3 / Add CallManager &Unity Voice Mail Redundancy 6,500Phones

  14. Phase 4 / Campus Build-Out +10,000Phones Scales to serve Campus

  15. VoIP Phone: 7940G • Medium telephone traffic • Two lines: mix directory numbers or speed dial, call wait • Display area: pixel display with dynamic feature access using “soft keys” • Info key for “on-line” help with features • Services key for XML-based information • 24 user-selectable ringers • Full-duplex hands-free • Built-in headset connection • 10/100BaseT, two-port Cisco Ethernet switch • Inline power-compatible

  16. VoIP Phone: 7960G • Professional, manager • High or busy telephone traffic • Six lines—mix directory numbers or speed dial, call waiting • Display area: pixel display with dynamic feature access using “soft keys” • Info key for “on-line” help with features • Services key for XML-based information • 24 user-selectable Ringers • Full-duplex hands-free speaker • Built-in headset connection • 10/100BaseT, two-port Cisco Ethernet switch • Inline power-compatible

  17. VoIP Conference Phone 7935 • IP-based full-duplex hands-free conference station • Small to medium-sized conference rooms or offices • Standard Features - Call hold - Call transfer - Call release - Mute - Conference (ad-hoc and meet-me) - Call park - Pick up

  18. VoIP Wireless Phone 7920 • Multi-line appearance (six extensions/speed dials) • Calling name and number display • Call waiting • Call forward • Call transfer • Three-way calling (conference) • Pre-dialing before sending • Redial • Call hold / resume • Call mute • Call park • Call pick-up / group pick-up • "You Have Voice Mail" message on display

  19. VoIP Phone 7914 Expansion Module • Fourteen button add-on module for Cisco IP Phone 7960 • Each of the 14 illuminated buttons are programmable as a line appearance (DN). • Each button not programmed as a DN key may be programmed as a speed dial button • A maximum of two modules per Cisco IP Phone 7960 may be configured – extending the Cisco IP Phone 7960 to 34 buttons • Large LCD display for directory numbers and speed dial names

  20. VoIP Attendant Console • An application that allows the attendant to quickly accept and dispatch calls • Larger / High Volume Users

  21. Emerging Applications • Video Telephony • video telephone calls are just like regular phone calls • call features like call forward, transfer, conference, and hold are now available with video and are all initiated through the IP phone • Approx. 18 months

  22. Emerging Applications • Softphone • a software-based application that delivers enhanced telephony support through personal computers • features the latest technology and advancements available with VoIP today • application endows computers with the functionality of IP Phones, providing high-quality voice calls on the road, in the office, or from wherever users may have access to the network • UF currently testing

  23. VoIP Savings: • Lower Operating Costs: • Reduce UF’s BellSouth Line Costs • Moves, Adds & Changes: • Faster response • Departments can make changes on their own • No BellSouth Charges • Admin Overhead: • Lower admin labor costs due to one campus system to support vs. the +5 types of current systems • Lower inventory costs • Training costs will be lower • Lower rates to Campus Departments

  24. Summary • Convergence • Maximizes UF investment in network • Cost Savings • Lower operating costs • New Services • Positions UF to take advantage of new applications on an enterprise wide basis

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