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Academic Information Services 2012 Update and Staffing Priorities

Academic Information Services 2012 Update and Staffing Priorities. Educational Policy Committee October 15, 2012. AIS. Lydia M. Olson Library Instructional Design & Technology Central UP & NMU Archives - Records Computing HelpDesk Beaumier UP Heritage Center.

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Academic Information Services 2012 Update and Staffing Priorities

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  1. Academic Information Services2012 Update and Staffing Priorities Educational Policy Committee October 15, 2012

  2. AIS Lydia M. Olson Library Instructional Design & Technology Central UP & NMU Archives - Records Computing HelpDesk Beaumier UP Heritage Center

  3. Collaborative Relationships Include: University • Micro Repair • Learning Resources Division (Audio-Visual) • Information Services (formerly AdIT) • Academic Departments (library liaisons, instruction, EduCat, course design, etc.) • Writing Center, Tutoring, FYE External (acquisition, services, affiliations) • Midwest Collaborative for Library Services (MCLS) • Library of Michigan • Michigan Library Association • MERLOT, EduCause Learning Initiative (ELI), SLOAN-C

  4. AIS Mission Statements • AIS Mission Statement Academic Information Services supports teaching, learning, scholarship, and community outreach activities by providing information resources, access to educational technology, and instructional services to help students and employees acquire information and technology skills that contribute to lifelong learning and productive citizenship. (Accepted by AIS Dean’s Advisory Council; 3/19/09) • AIS Unit Mission Statements • Archives – revised 3/19/09 • Computing HelpDesk – revised 10/5/10 • Instructional Design & Technology – revised 10/18/10 • Lydia M. Olson Library – revised 3/19/09 • Beaumier – 2010

  5. Facilities: Learning Resources Center (LRC), Cohodas, and Services building • Beaumier Heritage Center located in Cohodas • LRC houses • Library (upper two floors) • Instructional Design & Technology, CITE (first floor) • Computing HelpDesk (first floor) • Archives (first floor) • Services building houses Records storage • Classrooms in LRC, including renovation of LRC 108 into an Active Learning Classroom (NSF grant)

  6. Align with Mission & Vision of Academic Affairs Intellectual Foundation • Instructional services focus on critical thinking, problem-based learning • Liaisons with departments, English (EN111), FYE, Writing Center • Archives and Beaumier – cultural, historical, local & regional • EduCat, instructional technology Active Learning • Credit courses complement broader curriculum – • submitted a CUP proposal to streamline course offerings • Student-guided library tours, Archives & Beaumier projects • LRC 108 renovation and principal in NSF grant Career Preparation • Student employment leading to graduate school or employment • Resources for exploring career options Community Engagement • Connections to regional K-12, Charter Schools, Native American schools/libraries • Local library connections – Peter White Public Library • Archives – internships

  7. EPC Criteria Internal demand – Does AIS provide essential support for others in the University? Yes – instructional, scholarship, classroom, course design, etc. Quality of program inputs and resources • Equipment & Software– maintained, updated, replaced (e.g. classroom technology, EduCat, digital resources, e-reserves) • Facilities – recent improvements - Library group study; GU/DP classroom designations; connection to new academic building (JXJ) • Faculty – expertise, engaged • Student Assistants - expectations of professionalism, customer service, cooperation

  8. Quality of program outcomes • Impact on regional community • Interactions with local entities: Peter White Public Library, Tribal libraries, MTU, LSSU, Gogebic Community College, Finlandia, UP public libraries • Shared library resoures (MelCat, state-wide delivery) • Archives workshops • Beaumier programming (museum, Folklife festival, Northern Nights performing arts series, etc.) • Learning outcomes assessment • AIS 101 ongoing component of Library’s assessment • Embedded librarians in EduCat identified within Assessment plan

  9. Size, scope, and productivity of the programs • Library measures as reported in Academic Library Survey (formerly IPEDS) (FYES: FTETF Library Faculty is 981:1) • Archives collections and acquisitions – political, economic, government records and papers • Computing HelpDesk questions exceeded 21,700 for FY12 • Instructional Design & Technology – EduCat requests 1,087 at start of Fall 2012 semester; over 300 teaching staff (faculty, TAs, contingent faculty, etc.) • Embedded librarians – So far, July – September 2012 = 100(total in all of FY12 was 170) • Library Instruction sessions provided January – September 2012 = 324 sessions (2011 calendar year = 309); success with learning objectives via different delivery methods currently being assessed as part of Library AQIP assessment

  10. Revenue and other resources Revenue • Library system consortium host (LSSU, Gogebic, Finlandia) • Better World Books for withdrawn library books (≥ 69% to BWB) Grants • Instructional Design & Technology • NSF grant partnering with STEM disciplines ($159,000) • Library • MI partner is LSTA grants for digital resources ($250,000+) • Beaumier Heritage Center • MI Humanities Council ($2,500)

  11. Costs, expenses, and efficiencies $3.5 million general fund • Established labor, student labor • Library Acquisitions – FY13 increase of 4.8% to offset inflation • Equipment & computer systems • External partnerships (OCLC, MeL, Endeavor, etc.) Efficiencies and cost cutting • Shared purchasing through Midwest Consortium Library Services • Open source software adoption (e.g., EduCat, Shiboleth, etc.) • Access rather than ownership • Combined service points • Digital instructional tools for EN 111, UN100

  12. Recent staffing changes – 2012 Senior Library Assistant (TOP 4C) 2 resignations in late August – search underway to fill one position; considering options for second position 1 possible retirement pending HelpDesk Consultant (TOP 4A) 1 resignation in early October -- seeking temporary labor and beginning search to fill vacancy; covers evenings and Sunday

  13. AIS Position - Reconfiguration Web Applications Developer & Support (anticipated to be AP5) • Variation of this position has been ranked 3rd in past five AIS staffing plans; 1st in the Library plan • Opportunity possible due to resignation/retirement • Primary support for Library and supplemental support for Instructional Design and Technology; HelpDesk • Web applications, resource interfaces (including EduCat), instructions, policies, procedures, mobile interfaces • Connections to classes (F2F, blended, online), scholarship activities (theses, NMU Digital Commons) • Web-based and mobile

  14. AIS New Position Priority 1 – Instructional Technologist (AP7) • Top priority for past 5 years in AIS staffing plans • Support for F2F, blended/hybrid, and online courses • Connection to HLC Distance Education accreditation • Continuing growth in use of course management system • Assist faculty with design, construction, and assessment of web-enhanced, hybrid (blended), online courses and programs • Design team environment • Exploration of emerging technologies • Support for students using web-based learning tools

  15. AIS New Position Priority 2 -- Computing HelpDesk(TOP 4A) • Priority in AIS staffing plan for past 5 years • HelpDeskfrontline technical support • Provide technical assistance to computer and network system users; answer questions, troubleshoot and resolve problems • Support for students, faculty, and staff provided in person, by phone, and remotely • Assist with technical support planning, policy and procedure development, documentation

  16. AIS New Positions Priority 3 – tie between two positions in AIS’ plan Archives/Records Management Specialist (anticipated to be AP4) • Ranked as 2nd or 3rd priority in last 5 years staffing plan • Support required for NMU records retention & destruction, both print and electronic (350-400 cubic feet of print material annually using 350 state approved retention schedules) • Assist with NMU institutional repository Reinstate the Post-MLS Fellow position – recommended by EPC previously but lost in last round of budget reductions

  17. Conclusion Staff positions are building blocks to sustain and enhance the most appropriate, productive, and effective AIS services (i.e. programs) Also ongoing: • Rolling 2-year fiscal plan for Library acquisitions that is consistent with the Library’s 5-year strategic plan • Active learning workshops, high-tech interactive classroom • Connection to JXJ, including plans to relocate Archives onto the LRC 3rd floor and create additional classroom space near technology support • Analysis of Library’s Holocaust collection (strengths, directions) • Development of student technology support, similar to CITE for faculty • Development of classroom standards (instructor stations, technology) • Increased involvement with embedded librarianship; assessment of learning when using different delivery methods (F2F, hybrid, embedded) • Investigation of providing HelpDesk and basic Archives support at the Library’s Public Services desk to expand coverage without increased overhead

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