Pro Fitness

1. Pro Fitness Ken Walker Jameson Chiariello Ben Pittsley Stephen Walsh

2. Background • North End of Fall River, MA • Founded in March of 2009 • Pro Fitness is an LLC • 2 partners • 3 receptionist • Over 150 members • Over 6,000 sq. ft. • Free weights • Machines • Cardio equipment • MMA

3. Background • All members have access to unlimited classes • Strength & Conditioning • Functional training • Personal training • Mixed martial arts. • NFL Combine Camps • Seminars

4. Problems • No electronic tracking/member identification • No automated billing • No electronic e-mail promotions • No electronic financial statements • No electronic forecasting • High membership turnover/no automated retention report • No real time electronic inventory • No electronic fund transfer payment processing • No credit card processing

5. Opportunities • Clearer more relevant goals, better quality decisions, and a more secure future. • Electronic member identification and credit card processing will reduce losses due to late or non- payments. • Automated billing and electronic find transfer (EFT) allows Pro Fitness to sell membership with longer commitments to customers. • Electronic inventory prevents potential “stock outs” and a loss of sales.

6. Opportunities • Electronic email promotion of new services, products, and news updates. • Electronic financial statements and forecasting for managers. • Increase sales with credit card processing. • Customers will be contractually obligated to pay for 12 months through EFT or credit card • The new IS promotes growth and stability through the organization

7. Constraints • Budget • $2,000 annually • Time • Managers will be required to complete 8 hours of training with the new software • Desk Clerks will be required to complete 8 hours of training • Human Resource • The new automated IS will reduce payroll expenses due to more efficient business processes • Current Hardware/Software • AMD Athalon™ XP 3000+ • 2.16 GHz, 448 MB RAM

8. Scope • The scope of the project is to automate the business processes • Increase revenues through automated credit card processing and Electronic Fund Transfer (EFT) • Reduce payroll by creating more efficient operations • Use electronically generated forecasts and trend analysis to improve future decisions

9. Context Diagram As-Is

10. Level 0 As-Is

11. Level 1-1 As-Is

12. Level 1-3As-Is

13. Context Diagram To-Be

14. Level 0To-Be

15. Level 1-1To-Be

16. Level 1-3To-Be

17. As-Is system and To-Be system • The As-is system uses basic word processing and spreadsheet applications. • The To-Be system will incorporate many more processes which will become automated, including electronic stock levels, electronic payroll, and credit card processing.

18. New changes • Automatic member “check-in” • The new IS will allow automated billing processes through Credit card and EFT’s • The entire system will be streamlined. • Inventory tracking using UPC code • The to be system will include third party instructors electronic scheduling • IS generated forecasting and trend analysis

19. Solutions this brings • Making these changes to the system allows Pro Fitness to make more money by making processes more simple. • It allows Pro Fitness to keep track of its financial transactions easier. • Pro Fitness can now more effectively manage the schedules of third party instructors. This increases the number of classes available to members. • Pro Fitness will be able to expand their company which could lead to greater earnings which will benefit the company in the long run.

20. Objectives & Prospective Solutions • The main objective of Pro Fitness is to increase membership sales revenue. • Technology advancement is vital for Pro Fitness to capture market share • Pro Fitness needs to streamline processes and reduce payroll expenses. • With the help from a third party instructors, Pro Fitness can market personal training services to their clients • Creating more efficient processes will generate higher profits, which will lead to growth and increase value