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Strategic Recommendations

Strategic Recommendations. Jen Nicosia Erin O‘Flaherty Yuki Palermo Lidia Sandoval. Ruby Diaz Mark Giancarlo Julia Hornick Justin Little. Overview. History Primary Recommendations Asset Management Initiate Remote Customer Service Workers Distribute Products via Walgreens

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Strategic Recommendations

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  1. Strategic Recommendations JenNicosia Erin O‘Flaherty Yuki Palermo Lidia Sandoval Ruby Diaz Mark Giancarlo Julia Hornick Justin Little

  2. Overview • History • Primary Recommendations • Asset Management • Initiate Remote Customer Service Workers • Distribute Products via Walgreens • Phone Application • Extend Client Service Options • Supplemental Recommendations

  3. Asset Management • Asset audits prevent paying taxes and insurance premiums on depreciated assets • Assets are often the biggest line item on afinancial statement • Assets to be managed • Machinery • Technology/Equipment • Inventory • Buildings

  4. Initiate Remote Customer Service Options • Costs $10,000 - $20,000 per year to house an employee in a major metropolitan area • Allowing employees to work at home consolidates work space and reduces use of company resources

  5. Distribute Products via Walgreens • Profit potential • Gain competitor’s customers through other outlets • Build sustainable image • Green energy company • Expected 40% ROI • Competing in retail market

  6. Phone Application • Application includes • Service vehicle tracking • Ability to report outage • Current outage map • Bill payment alerts • Moderate maintenance costs • Development costs could be up to $150,000

  7. Extend Client Service Options • Reduces wait time • Initiate a customer call back service • Respond to concerns via e-mail • E-mail, text messaging, chat rooms

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