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Connecting the Dots… Exploring Seamless Delivery of Content to the Researcher

Connecting the Dots… Exploring Seamless Delivery of Content to the Researcher.

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Connecting the Dots… Exploring Seamless Delivery of Content to the Researcher

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  1. Connecting the Dots…Exploring Seamless Delivery of Content to the Researcher Catherine Davidson, Associate University Librarian, Collections, York University, CanadaMary Lehane, Manager, Resource Sharing, York University, CanadaAmy Greenberg,User Support Librarian, Scholars Portal, Canada

  2. Session Overview • York University, library strategic plan & outcomes • Resource Sharing and Acquisitions: innovative collection development initiatives • Ontario Council of University Libraries (OCUL) & Scholars Portal – provincial/consortial initiatives Rethinking Access to Information IFLA Satellite Meeting Boston, MA

  3. York UniversityToronto, Canada • 60,000: 2,000 faculty, 5,000 graduate students Rethinking Access to Information IFLA Satellite Meeting Boston, MA

  4. OCUL Locations Rethinking Access to Information IFLA Satellite Meeting Boston, MA

  5. York University • Interdisciplinary university • “Redefine the possible” • Intensified emphasis on support for research and graduate students Rethinking Access to Information IFLA Satellite Meeting Boston, MA

  6. York University LibrariesStrategic Plan Rethinking Access to Information IFLA Satellite Meeting Boston, MA

  7. User-centred Focus • Conduct environmental scan • Listen to feedback • Review long-held policies Rethinking Access to Information IFLA Satellite Meeting Boston, MA

  8. Strategic Plan Themes • Cultivate Excellent Research Collections • Advance Research, Teaching and Learning • Create Vibrant Library Spaces • Build a Responsive & Innovative Learning Organization Rethinking Access to Information IFLA Satellite Meeting Boston, MA

  9. Strategic Plan Themes • Cultivate Excellent Research Collections • Strategy 4 • Experiment with innovative collection activities that are responsive to graduate and research needs Rethinking Access to Information IFLA Satellite Meeting Boston, MA

  10. Connecting the Dots… Collections Resource Sharing Monograph Acquisitions Researcher Rethinking Access to Information IFLA Satellite Meeting Boston, MA

  11. Connecting the Dots… Collections Resource Sharing Monograph Acquisitions Researcher Rethinking Access to Information IFLA Satellite Meeting Boston, MA

  12. Culture of Innovation • Foster experimentation • Purchase on Demand pilot • Revisit policies • Creative alternatives to filling requests • Automediation Rethinking Access to Information IFLA Satellite Meeting Boston, MA

  13. Purchase on Demand Pilot • Why we did it • Underlying assumptions • ILL data identifies collection gaps • ILL titles fit collection development policies and will be used Rethinking Access to Information IFLA Satellite Meeting Boston, MA

  14. Purchase on Demand - Now • Feedback from users: Get it fast!! • How we refined • Tightened parameters and workflows Rethinking Access to Information IFLA Satellite Meeting Boston, MA

  15. Revisit Existing Policies • Ensure relevancy • Eliminate barriers • Adopt user-centric approach Rethinking Access to Information IFLA Satellite Meeting Boston, MA

  16. Creative Alternatives forFilling Requests • Go beyond traditional ILL avenues • Establish accounts with various vendors e.g. Amazon, All Academic, alibris…. • RS and Acq. managers’ expertise informs purchasing decisions Rethinking Access to Information IFLA Satellite Meeting Boston, MA

  17. Automediation • User-initiated request • Efficient delivery • Improved turn-around Rethinking Access to Information IFLA Satellite Meeting Boston, MA

  18. Ontario Council of University Libraries (OCUL) • Consortium of 20 university member institutions • 80+ libraries • Diverse: • Size • Location • Language • Programs of study Rethinking Access to Information IFLA Satellite Meeting Boston, MA

  19. OCUL Locations Rethinking Access to Information IFLA Satellite Meeting Boston, MA

  20. Scholars Portal - Background • Established 2002 • Gateway to wide range of online information and services for OCUL community • Centralized support provided by Scholars Portal Operations Team (SPOT) Rethinking Access to Information IFLA Satellite Meeting Boston, MA

  21. Scholars Portal - Mandate • Provide for long-term secure archiving of resources to ensure continued availability • Ensure rapid and reliable response time for information services and resources • Provide environment that fosters additional innovation in response to the needs of the users • Create a network of intellectual resources by linking ideas, materials, documents and resources Rethinking Access to Information IFLA Satellite Meeting Boston, MA

  22. Scholars Portal - Services SP (Federated) Search RACER (ILL) ODESI (Data & Analysis) Get It! (OpenURL) Users E- Journals @ SP RefWorks (Citation Mgmt) Rethinking Access to Information IFLA Satellite Meeting Boston, MA

  23. Rethinking Access to Information IFLA Satellite Meeting Boston, MA

  24. RACER - Background • Rapid Access to Collections by Electronic Requesting • OCUL implementation of VDX and ZPortal software • Staggered implementation June 2003 – Sept. 2005 Rethinking Access to Information IFLA Satellite Meeting Boston, MA

  25. RACER – User-centred Features • User-initiated requests • Minimized typing through auto-population of request records • Integrated searching of all OCUL catalogues (plus others in Canada and the U.S.) • Automated email alerting • Request tracking throughout the lifecycle Rethinking Access to Information IFLA Satellite Meeting Boston, MA

  26. RACER – Current Initiatives • Automediation of requests • Collection development reports using Jasper Server • Addition of RACER to SFX menu Rethinking Access to Information IFLA Satellite Meeting Boston, MA

  27. RACER Initiatives: Collection Development Reports Rethinking Access to Information IFLA Satellite Meeting Boston, MA

  28. RACER Initiatives: ILL Option on SFX Menu (1) Rethinking Access to Information IFLA Satellite Meeting Boston, MA

  29. RACER Initiatives:ILL Option on SFX Menu (2) Rethinking Access to Information IFLA Satellite Meeting Boston, MA

  30. Assessment • Collection of data from the users • Evaluation, analysis, refinement • Public Services Advisory Group • Scholars Portal user study • Future evaluation Rethinking Access to Information IFLA Satellite Meeting Boston, MA

  31. Shameless Plug for IFLA! Rethinking Access to Information IFLA Satellite Meeting Boston, MA

  32. Thank You! • Questions? • Catherine Davidson, cdavids@yorku.ca • Mary Lehane, mlehane@yorku.ca • Amy Greenberg, amy@scholarsportal.info Rethinking Access to Information IFLA Satellite Meeting Boston, MA

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