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Stress

Stress. OS 386 October 8, 2002 Fisher. Agenda. Discuss workplace stress Identify common stressors In-class stress assessment. Types of stress. Stress is a response to environmental stimulus Eustress Positive stress Activates, motivates people Distress Negative stress Overload

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Stress

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  1. Stress OS 386 October 8, 2002 Fisher

  2. Agenda • Discuss workplace stress • Identify common stressors • In-class stress assessment

  3. Types of stress • Stress is a response to environmental stimulus • Eustress • Positive stress • Activates, motivates people • Distress • Negative stress • Overload • What causes eustress for some people could cause distress for others

  4. Eustress vs. distress? Person feels confident, has planned time to study Eustress Exam later this week Person is unprepared, has four other exams Distress

  5. Sources of work-related stress • Workload • Role conflict or ambiguity • Time pressure • Lack of control • Physical environment • Noise, lighting, lack of privacy • Safety hazards

  6. Stress and expectancy theory • Recall from motivation theory, individuals make judgments about: Effort  performance  outcomes • Uncertainty in making these judgments results in stress

  7. Interpersonal stressors at work • Dealing with customers • Teamwork • Sexual harassment • Workplace violence • Workplace bullying

  8. Consequences of stress • Physiological • Muscular tension • Heart disease, strokes • Psychological • Dissatisfaction • Burnout • Behavioral • Absenteeism • Aggression

  9. Personal stress • Can affect behavior at work • Both positive and negative events can cause stress • Is harder to diagnose • Coworkers and supervisor may be unaware

  10. Personal Stress Assessment • Social Readjustment Rating Scale • Complete ratings • Add total score • Interpretation • Total score over 300: very high • Total score 150-299: moderate • Total score less than 150: low

  11. Individual differences related to stress • Self-efficacy, locus of control affect reactions to stressful events • Physical resistance to stress • Age • health • Type A personality

  12. Stress management • Remove the stressor • Withdraw from the stressor • Change reactions to stress • Reduce physiological consequences • Seek counseling • Increase social support • Focus in work-related interventions is usually to change reactions

  13. For next class • Study for the exam • 30 multiple choice questions (1 point each) • Definitions, concepts • Application • 2 of 3 short essay questions (5 points each) • Some choice • Answers should be 1-2 paragraphs • Will cover material from lecture, discussions, and readings • Bring a #2 pencil!

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