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Business Communication CMUN 11

Business Communication CMUN 11. Mrs. Waddell. Agenda. Nonverbal Communication Meyers & Briggs Personality Profile The Generational Divide (if time) Next week: Interviewing & Listening Skills. Welcome! Nonverbal Communication & Presentation Skills. Communicating Without Words.

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Business Communication CMUN 11

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  1. Business CommunicationCMUN 11 Mrs. Waddell

  2. Agenda • Nonverbal Communication • Meyers & Briggs Personality Profile • The Generational Divide (if time) • Next week: Interviewing & Listening Skills

  3. Welcome!NonverbalCommunication& Presentation Skills

  4. Communicating Without Words • We all communicate nonverbally • By analyzing nonverbal cues, wecan • enhance our understanding • define relationships

  5. Cues and Contexts • We communicate nonverbally through • our bodies and appearance • the environment we create and live in

  6. Cues and Contexts • Nonverbal communication • Perpetual • Frequently involuntary • Verbal and nonverbal messages • Clear messages • Mixed messages –words and actions contradiction

  7. Aspects of Nonverbal Communication • Kinesics – the study of body language • Facial Expressions = emotion display

  8. Posture and Gestures • Posture sends messages: • Content and confident? Angry and belligerent? Worried and discouraged? • Flight or Fight • The way you feel about those with whom you are communicating • Gestures sends messages: • Movements of arms, legs, hands, and feet send messages about us • Gestures do not have universal meanings

  9. Functions of Nonverbal Communication • Message Reinforcement • “I love you” & kisses • Message Negation • “We need to spend less time together” & moving closer • Message Substitution • Pointing/gestures/ “OK” sign • Message Accentuation • “I’m so angry!” & pulling on hair • Message Regulation • eye contact/posture/gestures • Signals flow of conversation

  10. Clothing and Artifacts • Artifactual communication – the use of personal adornments • Extremely important in creating a first impression • Dress and chosen images should change as our roles change • Sometimes the basis for judgments regarding success, character, dominance, and competence

  11. Paralanguage • Paralanguage – vocal cues that accompany language • Pitch • Habitual pitch • Volume • Rate • Pauses • Nonfluencies • Silence

  12. Confused Communication • Speech Fillers/Nonfluencies • confuse the listener, with the message becoming garbled • anything that interrupts the message and can include: • UM • UH • Like • OKAY • You Know • So then • Now…

  13. Space and Distance • Distances • Intimate: 0-18 inches • Personal: 18 inches to 4 ft. • Social: 4 to 12 ft. • Public: 12 ft. to limit of sight • Spaces • Informal: highly mobile and can be quickly changed • Semifixed-feature: the use of objects to create distance • Fixed-feature: relatively permanent objects to define the environment around us

  14. Territoriality and Personal Space • Territoriality – the need to demonstrate a possessive or ownership relationship to space • Markers – used to establish territory or reserve one’s space

  15. Colors • Color affects us emotionally and physiologically • Some of the emotions colors can trigger: • Excitement • Warmth • Passion and sensuality • Happiness • Relaxation • Persuasion

  16. Chronemics • Using time to communicate • The meaning of time differs around the world • “Time talks” • Last minute invitations • Habitual tardiness • Leaving early • Allocation of certain activities to appropriate times • Structure time differently

  17. Haptics • Haptics – the study of the use of touch • Culturally conditioned • Correlates positively with openness, comfort with relationships • Can reflect status • Valued differently by different cultures

  18. Gender and Nonverbal Behavior • Visual Dominance – measured by comparing the percentage of looking while speaking with the percentage of looking while listening • Men – higher levels of looking while speaking • Women – higher levels of looking while listening

  19. Gendered Communication

  20. Diversity and Nonverbal Behavior • Contact cultures vs. Low-contact cultures • Different cultures may express emotion or intimacy in different ways • Cultural background also affects their use of touch and personal space • Identical nonverbal cues may still convey different meanings in different cultures

  21. MEYERS & BRIGGSPERSONALITY PROFILE Speech 5

  22. Meyers & Briggs • Preference test • Dependent upon context • 16 Types • Extraversion/Introversion • Sensing/Intuition • Thinking/Feeling • Judging/Perceiving

  23. Extraversion/Introversion • Similarities and differences

  24. Extraversion (75%) • Relates more easily to the outer world of people and things • Life is an open book • Gather’s energy with people • Expends energy • Thinks out loud • Many friends • Many topics

  25. Introversion (25%) • Relates more easily to the inner world of ideas and concepts • Saves energy • People draw out energy • Territoriality • Thinks inside • 1-1 relationships • In depth relationships

  26. Sensing/Intuition • Similarities and differences

  27. Sensing (75%) • Input • Would rather work with known facts • How you bring your information in • Down to earth • Likes rules • Decisions made on past experience • Enjoys using skills they know • Routine details • Few factual errors

  28. Intuition (25%) • Input • Would rather look for possibilities and relationships • Prefers new skills • Works with bursts of energy • Attracted by the future • Looks for possibilities • Hunches • Speculative

  29. Thinking/Feeling • Similarities and differences

  30. Thinking (50%) • Output • Gender 51% of group male • Judgments based more on impersonal analysis and logic • Linear

  31. Thinking (50%) • Doesn’t show emotions readily • Concerned with the Law • Analytical • Standards • Problems accepting errors

  32. Feeling (50%) • Output • Gender 51% of group Female • Judgments based more on personal values • Needs and wants harmony • Illogically ignores facts when feelings are stronger

  33. Feeling (50%) • Social values • Extenuating circumstances • Justice • People oriented

  34. Judging/Perceiving • Similarities and differences

  35. Judging (50%) • Likes a planned, decided, orderly way of life • Systematic way of deciding • needs resolution and closure • Urgency until decision then calm • Strong work ethic • Outcome oriented

  36. Perceiving (50%) • Likes a flexible, spontaneous way of life • Experiencing life • Accepting of the world • Prefers options • Resistance to decisions • Deadlines are a time to get started • Life happens--deal with it • Spontaneous, fluid

  37. THE FOUR TEMPERAMENTS IDEALISTS RATIONALS GUARDIANS ARTISANS

  38. CONCRETE COMMUNICATORS COOPERATIVE in implementing goals Highly skilled in LOGISTICS THE GUARDIANS CONSERVATORS ADMINISTRATORS PROTECTORS ISFJ INSPECTORS ISTJ SUPERVISORS ESTJ PROVIDERS ESFJ

  39. THE IDEALISTS ABSTRACT COMMUNICATORS COOPERATIVE in implementing goals, Highly skilled in DIPLOMATIC INTEGRATION MENTORS ADVOCATES COUNSELORS INFJ HEALERS INFP TEACHERS ENFJ CHAMPIONS ENFP

  40. ABSTRACT COMMUNICATORS UTILITARIAN in implementing goals Highly skilled in STRATEGIC ANALYSIS THE RATIONALS COORDINATORS ENGINEERS Mastermind  INTJ Architect INTP Fieldmarshal  ENTJ Inventor ENTP

  41. THE ARTISANS CONCRETE COMMUNICATORS UTILITARIAN in implementing goals, highly skilled in TACTICAL VARIATION OPERATORS ENTERTAINERS CRAFTERS ISTP COMPOSERS ISFP PROMOTERS ESTP PERFORMERS ESFP

  42. Keirsey Temperament Distribution Total Results Counted = 6440530

  43. SPEECH 5 Keirsey Temperament Distribution Total Results Counted =18

  44. Extra Credit!!! • What type is your instructor? • The first person to guess correctly earns 25 extra credit points • Listen for clues • ONE GUESS PER PERSON

  45. Extra Credit!!! • Clues • No one in the class has the same type as instructor • Not an Artisan • Two types strongly expressed • Two types extremely slightly expressed

  46. The Generational Divide: Old Farts and UpstartsInstructor: Ellen Waddell

  47. Sounds of the Generations • Sounds of the generations: • perspectives based on life-changing events • Workplaces diversified at all levels • Age • Race • Gender • Ethnicity/culture • Impact of technology

  48. DEFINING EVENTS 1970s • Oil Embargo • Nixon Resigns • First PCs • Women’s Rights Movement 1980s • Challenger Explosion • Fall of Berlin Wall • John Lennon shot • Reagan elected • Savings and Loan Debacle • California: Loma Prieta earthquake 1990s Desert Storm Oklahoma City bombing Death of Princess Diana Clinton Scandals Internet/PC boom California: Northridge earthquake 2000s Y2K Dot Com rise and fall 911 War on Terrorism War with Iraq 1930s • Great Depression • Election of FDR 1940s • Pearl Harbor • D-Day • VE Day and VI Day • Hiroshima/Nagasaki 1950s • Korean War • TV in every home • McCarthy HCUAA Hearings • Rock n Roll • Salk Polio vaccine introduced 1960s • Vietnam • Kennedy elected • Civil Rights Movement • Kennedy and King assassinations • Moon landing • Woodstock

  49. “They have no work ethic. They’re just a bunch of slackers.” “A hiring bonus! Wet behind the ears and he wants a hiring bonus! At his age, I was just grateful to have a job.” “I have a new role. I will not attend meetings that start after 5 p.m. I have a life.” “He asks me, ‘Do you have an e-mail address?’ I felt like telling him, ‘since you were in diapers, buddy.’” “She wants a ‘career map.’ I don’t even know if there will be a customer relations department this time next year.” If I hear, ‘We tried that in ’87’ one more time, I will scream!” Sounds of the Generations

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