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COMMUNICATION

Explore the importance of verbal and nonverbal communication in understanding others through tone of voice, body language, and choice of words. Learn effective listening techniques and communication styles for better relationships.

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COMMUNICATION

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  1. COMMUNICATION

  2. Your communication is a combination of: • WORDS YOU SAY (verbal) 7% • YOUR TONE OF VOICE (verbal) 38% • YOUR BODY LANGUAGE (non verbal) 55%

  3. VERBAL COMMUNICATION: • Tone of voice • The words you choose • How loud or soft you talk, fast or slow • Vocabulary you choose: big words, slang, etc.

  4. NON-VERBAL COMMUNICATION: • Gestures • Expressions: smiles, frowns • Eye contact • Eye brows • Hand motions • Posture

  5. Commercial Example • Cingular - Mother Love - YouTube

  6. You tube examples… YouTube - Nonverbal Communication

  7. Can you guess the nonverbal body language the faces below are communicating?

  8. Verbal LISTENING: Verbally involved in the conversation: Asking Questions… Commenting… Responding verbally… “What happened next? . .” “You must have felt . .” “I see. . “ “Tell me more . .” “Really? . .”

  9. Non Verbal LISTENING: • Non-verbally involved in the conversation: • Nodding • Leaning forward to listen • Facial expressions of interest and/or concern • Smiles • Good eye contact

  10. DOOR OPENERS: • Statements that open up the conversation and encourage the person to continue talking: • “What happened next?” • “Tell me more” • “How did you feel?”

  11. DOOR SLAMMER: • Statements that quickly end a conversation. Most of the time they are rude comments. • “That’s stupid” • “That will never work” • “ Who cares” • “Are you done yet” • Changing the subject to you • interrupting

  12. STYLES OF COMMUNICATION

  13. PASSIVE • Gives in • Doesn’t say how they feel • Hopes people will guess how they feel • Makes apologies all the time • Holds anger inside • Doesn’t stand up for themselves • Gives in to Peer Pressure

  14. AGGRESSIVE: • Critical of others • Wants their own way • Blames other people for their problems • Uses “You Messages” • Yells • Overreacts to situations and gets defensive

  15. Passive-Aggressive Will often: - mutter to themselves rather than confront the person or issue - have difficulty acknowledging their anger - use facial expressions that don't match how they feel - i.e., smiling when angry - use sarcasm - deny there is a problem - appear cooperative while purposely doing things to annoy and disrupt - use subtle sabotage to get even

  16. ASSERTIVE: • Uses “I –Messages” • Able to compromise • Confident in themselves • Respects other’s views • Uses good eye contact • Honest about how they feel • Doesn’t give in to Peer Pressure

  17. Passive, Aggressive, Assertive - YouTube

  18. YOU-MESSAGES • Blame the other person • Make the problem worse • No compromise • Makes the relationship worse You are such a slob! You don't ever listen to me. You never take out the garbage!!

  19. I-MESSAGES: • Focus on feelings • Find a compromise • Respect people • Does not hurt the relationship

  20. Ways to use “I” messages: • I FEEL ___________ WHEN YOU __________ I NEED YOU TO____________________. • I FEEL ___________ WHEN YOU ___________ BECAUSE ________________ .

  21. Some better examples of “I Messages”… • I feel HURT when you FORGET TO CALL I need you to CALL WHEN YOU SAY YOU WILL. OR • I feel SAD when you FORGET TO CALL because IT MAKES ME FEEL LIKE I DON’T MATTER TO YOU.

  22. More Sample I Messages… • I feel frustrated when you don’t let me stay out past 11:00pm, I need you to trust me and let me show you that I can handle it. • I feel insulted when you make fun of my clothes because I like the new style and besides who really cares what you wear. • I feel annoyed when you take my sweater and wear it without asking me first, I need you to ask first.

  23. On your own - complete the “you statements” page in your packet – turn each “you statement” into a good “I statement” that would better get the message across. • With A Partner – write how a person would deal with a situation – passively, aggressively and assertively – include an I message for the assertive solution.

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