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III. EFFECTIVE COMMUNICATION: D. PRACTICING ASSERTIVE COMMUNICATION

III. EFFECTIVE COMMUNICATION: D. PRACTICING ASSERTIVE COMMUNICATION. Practice Initiating Conversations, Giving and Getting Information, Self-disclosing, Giving Constructive Criticism. 1. INITIATING CONVERSATIONS.

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III. EFFECTIVE COMMUNICATION: D. PRACTICING ASSERTIVE COMMUNICATION

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  1. III. EFFECTIVE COMMUNICATION:D. PRACTICING ASSERTIVE COMMUNICATION Practice Initiating Conversations, Giving and Getting Information, Self-disclosing, Giving Constructive Criticism

  2. 1. INITIATING CONVERSATIONS • Important for nurses in order to develop effective working relationships with patients. INCORRECT APPROACH: Mrs. Jones walks into the patient’s room saying “Hi” in a cheery voice, looks around the room, adjusts the IV and then disappears. • WHAT IS WRONG WITH THIS? • CORRECT IT AND GIVE A BETTER APPROACH?

  3. 2. Giving and Getting Information • CONCEPT: after initiating the conversation using open ended statements focus on detail. • SITUATION: You hear in report that a patient has been up all night because of pain. You are making rounds and want to talk to the patient about this. • Develop an assertive method of communicating with this patient:

  4. 3. Self-disclosing • CONCEPT: This involves stating and sharing your own thoughts and feelings with others, providing information to others about yourself, using empathy • ADVANTAGE: shows recognition of the patient’s feelings as important • Example: “It’s painful to have gas in you abdomen. I know that is uncomfortable.” • GIVE ANOTHER EXAMPLE:

  5. 4. GIVING CONSTRUCTIVE CRITICISM CONCEPT: • Begin with “I message”. • Balance both positive and negative thoughts, preferrably starting with the positive • Convey caring, but that you want to see another behavior

  6. GIVE CONSTRUCTIVE CRITICISM in the following situation SITUATION: A nurse who consistently arrives late, but provides excellent nursing care

  7. GIVE CONSTRUCTIVE CRITICISM in the following situation SITUATION A nurse who consistently leaves early, but provides excellent nursing care

  8. GIVE CONSTRUCTIVE CRITICISM in the following situation SITUATION: A nurse who consistently forgets to document teaching but does excellent teaching to patients

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