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Chunghwa Telecom’s Crisis Management in Response to Taiwan Earthquake Disaster

Chunghwa Telecom Co., Ltd. Chunghwa Telecom’s Crisis Management in Response to Taiwan Earthquake Disaster. By Jackie KUO Senior Engineer Network Department, CHTI. Contents. Chunghwa Telecom Organization CHT Int'l Networks /Facilities Earth Stratum Around Taiwan

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Chunghwa Telecom’s Crisis Management in Response to Taiwan Earthquake Disaster

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  1. Chunghwa Telecom Co., Ltd. Chunghwa Telecom’s Crisis Management in Response to Taiwan Earthquake Disaster By Jackie KUO Senior Engineer Network Department, CHTI

  2. Contents • Chunghwa Telecom Organization • CHT Int'l Networks/Facilities • Earth Stratum Around Taiwan • Hengchun Earthquake Reports • Earthquake Hits and Cable Faults • Impact on Int’l Internet Traffic • CHT’s Crisis Management • Traffic and System Recovery • Recommendations

  3. 1. Chunghwa Telecom Organization

  4. Japan IOR H.K Philippines POR 2. CHT International Networks and Facilities Korea H.K EAC EAC Japan Philippines ST-1 APCN2 China (Shantou) Japan (Chikura) China (Shanghai) POR 1740E IOR 600 E APCN2 TANSHUI Japan (Okinawa) Japan ST-1 POR 880 E SMW-3 TOUCHENG TAIPEI HK China (Shantou) POR 1800E TPE-B ISC TPE-C ISC FNAL/RNAL Japan H.K. APCN H.K. KAO-B ISC KAO-A ISC KAOHSIUNG IOR 620E Singapore POR 1760E FANGSHAN IOR 640E China-US SMW-3 C2C China(Shantou) Okinawa China (Shantou) China(Shanghai) H.K Philippines

  5. 3. The Earth Stratum Around Taiwan

  6. 3 (cont’d) Previous Earthquake Epicenters & Scales in Taiwan Area

  7. 4. Hengchun Earthquake Reports (CWB)

  8. 5. Cable Faults and Hengchun Earthquakes

  9. To OKI 5 (cont’d) Diagram of Earthquake Epicenters & Locations of 9 Initial Faults To CHM To CHM To Korea, Japan Tanshui Toucheng 1 2006/12/26 20:26 GMT ML: 7.0 2 2006/12/26 20:34 GMT ML: 7.0 3 Locations of Cable Faults W M S Fangshan 2 2 N C P A S U ) 2 - W ( H S U C - ) H 8 C . 1 1 S ( 2 ) s 7 3 . y 1 S S ( W 3 N W M C M S S P A 2 N C P ) 1 W A ( S U - H C To USA To SHT 1 s y S ) N 7 S ( C 2 N C P P A A ) 5 B ( N C P A S To SHT U - H C ) 3 S ( To SHT 2 N C P A ) 7 1 B ( N C To PHL,MAL,SNG P A ) 1 S ( S U - To HKG H C To SHT To HKG

  10. Internet Service (HiNet by CHT) :Availability USA 100% Japan 98% China 26% Hong Kong 0% 6. Impact on International Internet Traffic

  11. Following the pre-defined SOP to form a Operational Commanding Center, for the following actions: Activate immediate traffic restoration, request ad-hoc circuit arrangement with all possible resources, arrange cableship for emergency cable repair work. To care customers and provide them with updated traffic restoration status in a timely manners To hold press conference and from time to time release traffic status and cable repair progress To report to the authority – National Communications Commission, the disaster status and the measures 7. CHT’s Crisis Management

  12. 2) Traffic restoration priority order: Air traffic control, Banking and financial security deals, and Voice 3) Reroute traffic through other cables or rent capacity from private cable operators to connect HKG, China, Singapore, Malaysia 4) Set up communication links with Singapore, Macau, Thailand and Indonesia via ST-1 & Intelsat satellites 5) Detour some of int’l private lines through SingTel, CT, Reach, TM and other partners 6) Help SingTel, CT, Reach and other carriers by local terrestrial links for transit traffic through Taiwan 7. CHT’s Crisis Management (cont’d)

  13. 1) Internet (HiNet) 8. Traffic and System Recovery Availability % of HiNet Int’l Links * *： With backup from private cable EAC

  14. 8. Traffic and System Recovery (cont’d) 2) Cableship Activation 1/4 on-site 1/3 on-site 1/6 on-site CABLE RETRIEVER KDD OCEAN LINK 1/11 on-site 1/10 on-site SEGERO KDD PACIFIC LINK ASEAN RESTORER

  15. 3) Cable Systems Repair Operation 8. Traffic and System Recovery (cont’d)

  16. 1) Get Prepared for the Worst Case SOP, Restoration Exercise, Trial, Regular, Bi-lateral, and Ad-hoc Restor, Plan In Advance Permission In-general 2) Treasure the Customers Care and Keep Informed of Status/Progress 3) Competition and Cooperation–All Resources 4) Information Release to the Press and Public 9. Recommendations#1 – Crisis Management

  17. 1) Construct More Large Capacity Networks Self-Healing Multiple Ring Configuration Avoid the Trouble Waters – Route Selection 2) Route Diversity Design and Plan Regular Customer Circuits – Working and Prot. Mutual Restoration Plan - Diversified 3) Enhance International Telecoms Cooperation Establish a Mechanism to Share Resources Map Out Detailed Restoration Plan/Procedures 9. Recommendations#2–Network Improvement

  18. Thank You !

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