October 30 announcement of reorganization Transition Teams formed

2. October 30 announcement of reorganization Transition Teams formed Transition Teams First Report-out (Jan. 6) Communications Plan Developed The Past 3 Months

3. Goal Centered Customer Focused Transforming the Spartan Experience Aligned With University Mission Realigning The Organization

4. To create and sustain an organization-wide customer service focus that is student/guest-centered, with emphasis on effective and efficient services; to continually seek methods and means of improving service delivery for the 21st Century Spartan Experience. Goal Spartan Support Services & University Life

5. To provide an unequaled hospitality experience for the MSU community - at all venues - that emphasizes the guest experience, culinary excellence, and supports the teaching and public service missions of the University. Goal Hospitality Services

6. To provide a robust residential experience supporting programs and activities that promote growth and development of students; to provide safe clean and well maintained facilities for students; to promote sustainable practices; to utilize technology to enhance the student experience; to promote responsible behavior and citizenship; to promote fiscal responsibility; to develop and facilitate a community that supports the academic mission of the University Goal Residential Services

7. To provide an outstanding, integrated food experience for the campus community that emphasizes culinary excellence, sustainable food practices, fiscal responsibility and enhances community development. Goal Dining Services

8. Spartan Support Services & University Life Director Unit HR Manager Business Manager Assistant Director Secretary CommunicationManager MSU Union Manager Spartan Linen Manager Occupational Health and Safety Officer EBSP Implementation Manager

9. Hospitality Services

10. Dining Services

11. Administrative Director Assistant Associate Director Facilities Business Guest Project Management Services Services Management Outreach Sustainability Assistant Director Diversity Officer Unit Human Communications Resources Manager Administrator Residential Services dba Campus Living Services “Creating Spartans for Life”

12. HR ISSUES FTE Neutral Evaluating Talent Training Change Management Consistency Succession Planning Staffing Model Payroll Transition TeamsSummary of Key Issues

13. COMMUNICATION ISSUES Language Website Between Teams With Partners & University Clarity Lenses Disseminating information Understand each other Timeline Transition TeamsSummary of Key Issues

14. SCOPE Boundaries Retail Booking Catering Contract Management Technology Financial Resources & Model Res Life EBSP Market share Transition TeamsSummary of Key Issues

15. Career Essentials Skills Training & Assessment Web – Info & Job Postings Transition Communications HR Matters

16. Questions?

17. Level and Pay Changes Pay rate results of classification level decrease during transition Pay rate results of classification level increase during transition 1 level decrease No change in pay rate 1 level increase Pay rate increase 5% 2 level decrease No change in pay rate 2 level increase Pay rate increase 10% 3 level decrease 5% decrease in pay rate 3 level increase Pay rate increase at least 10% and negotiable 4 level decrease 10% decrease in pay rate 4 level increase Pay rate increase at least 10% and negotiable 5 level decrease 15% decrease in pay rate 5 level increase Pay rate increase at least 10% and negotiable APSA Collective Bargaining Agreement – Page 45 – Article 12 – Paragraph’s 169 and 170 define promotion and demotion and resulting pay rates of both situations