1 / 8

Receiving Visitors

Receiving Visitors. By: Kaitlyn Brown. Greeting Visitors. Immediate attention Advance preparation. Attending To T he Visitors W ho Has A n Appointment. Make the visitor feel comfortable Invite visitors who must wait to take a seat Attend to early arrivals

kyria
Download Presentation

Receiving Visitors

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Receiving Visitors By: Kaitlyn Brown

  2. Greeting Visitors • Immediate attention • Advance preparation

  3. Attending To The Visitors Who Has An Appointment • Make the visitor feel comfortable • Invite visitors who must wait to take a seat • Attend to early arrivals • Do not keep a visitor who has an appointment waiting • Be cautious about how you state the reasons for a delay • Do not forget about the visitor

  4. Attending To Staff Visitors • Two-way communication • Know what room to take the visitor to

  5. Attending To Unscheduled Visitors • Be friendly • Do not judge a visitor • Greet the visitor • If the visitor is a family member, friend, or an important executive

  6. Visitors Who do Not State The Purpose Of Their Visit • Establish clear guidelines with your manager • Ask direct questions • Offer to help the visitor • Politely be persistent • Have the visitor write a note to the manager

  7. Dealing With Unwanted Visitors • Use common courtesies • Listen to the visitor • Apologize if it is appropriate to do so • Show empathy and understanding • Promise follow-up

  8. Bibliography • Burton, Sharon , and Nelda Shelton. "Scheduling Appointments and Receiving Visitors." Office Procedures for the 21st Century. 7th ed. Saddle Rive, New Jersey: Pearson Education, Inc., 2008. 384-394. Print.

More Related