1 / 79

Receiving Visitors

Receiving Visitors. Unit 6. Reading and Writing. 高等教育出版社 高等教育电子音像出版社. 1. Getting Things Ready. 2. 3. Things to Do. Things to Write. Unit 6 Catering Visitors. Career Skill Description. 4. More Things to Do. next. Section 1 Getting Things Ready. In this unit, you will learn:.

urian
Download Presentation

Receiving Visitors

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Receiving Visitors Unit 6 Reading and Writing 高等教育出版社 高等教育电子音像出版社

  2. 1 Getting Things Ready 2 3 Things to Do Things to Write Unit 6Catering Visitors Career Skill Description 4 More Things to Do

  3. next Section 1Getting Things Ready In this unit, you will learn: the basics of receiving foreign visitors through reading how host a foreign delegation how to make an effective agenda

  4. next Section 1Getting Things Ready

  5. Activity 2: Read the passage in Section 2 and complete the following paragraph. back Section 1Getting Things Ready In order to leave a good impression on foreign guests, a good 1) relationship is essential to either personal or corporate sucess when preparing for a reception. Firstly, it is a great help for one to know the basic social etiquette (礼节) when you meet a guest for the first time. Secondly, it is best to dress in black or blue on a formal 2). Moreover, you should show enough respect to the guests and their custom. Finally you should know some basic skills when 3)a foreign delegation. In short, do everything you can to show your 4) as a host and you will find it 5) . interpersonal occasion hosting hospitality rewarding

  6. Listen and Write Related Information Read and Think Things to Do Activity Two back Section 2Things to Do Activity One

  7. Etiquettes in General Behavior There are certain aspects of general behavior that one expects from all people. These are the most basics of behavior. Be polite - Always try to act in a demure and professional manner. Be sure to say, 'please,' 'thank you,' 'excuse me,' and 'you're welcome,' as appropriate. Be punctual - It is basic courtesy to keep one's appointments in a timely manner. Do not swear, shout, or lose your temper - Keeping your anger in check is the action of all civilized individuals and shows your grace and composure. Section 2Things to Do Related Information:

  8. Do not pick anything - This includes nose, ears, bellybutton, teeth, toes, etc. Don't scratch yourself either. No spitting, don't chew gum in good company, and don't smoke in mixed company. Do not point or stare - It's just rude. Remove your hat indoors - Upon entering any household or establishment, you should immediately remove your hat. Do not check your watch - Unless you absolutely must be somewhere, it is rude to check your watch constantly. Refrain from this action when at a party or dinner or any function. Section 2Things to Do

  9. The dreaded three - Never discuss religion, politics, or finances with company. Also, you should avoid any conversation about work. If something is not directly work-related, then it may be suitable. back Section 2Things to Do

  10. Activity One Listen and Write back Section 2 Things to Do customary delegation keep an appointment with punctual interpersonal confirm ceremony pushy on many occasions route

  11. Section 2 Things to Do 1 2 3 Read and How do you prepare for a reception of visitors from abroad? What is right attitude to keep on a formal occasion? What should you pay attention to when receiving a guest? Think

  12. A good interpersonal relationship is the basis of either personal or corporate success on many occasions. Receiving guests or visitors provides a good chance for bettering mutual understanding and building good relations. The following are the basics in receiving foreign guests. As a general rule, you should let the guest walk on your right, and it is polite for you to open the door for him or her and let the guest go through the door first. words Read and Think The Basics in Receiving Foreign Guests

  13. It is usually considered offending to call a young lady ‘Madam’, or to ask a female about her age, salary, and other private matters. You are not supposed to smoke unless you are permitted. It is customary to dress clean and tidy when you meet a guest for the first time. On a formal occasion, it is best to dress in black or blue. Don’t be humble or pushy, but you are required to show respect for the guest and his or her custom. words sentences Read and Think

  14. When keeping an appointment with the guest, you must be punctual. When shaking hands, you can use a little strength, but not too tightly. You should always use ‘please’, ‘thanks’ in your talks. In addition, you should get ready to help your guests whenever and wherever they are in trouble. The following elements should be considered when hosting a foreign delegation: Be aware of your visitors’ background and prepare to meet them as soon as they arrive; words Read and Think

  15. Make sure you understand your visitors’ objectives and their desired route of the journey; Contact the departments to be visited; Make suggestions to enable your visitors to best use their time; Draft a reception proposal which covers the following: Meeting the visitors at the airport or station; Making the schedule for interviews, meetings and field visits; words Read and Think

  16. Making arrangements for reception, dinners and ceremony; Confirming hotel, transportation, and communication in advance. In a word, do what you should to show your hospitality as a host and you will find it rewarding. words back Read and Think translation

  17. Find out the etiquette of entertaining in a restaurant and share your ideas with your partner. next Read and Think Task 1 Test your problem-solving ability. To succeed in business, it is as important to understand the etiquette of entertaining in your dining room or a restaurant. Keep these tips in mind when it's time for you to play host to clients, other executives or business prospects. 1) Let the guest choose the restaurant. If the person hesitates, you should propose several alternatives. This will enable you to be confident in the restaurant's quality and to make menu suggestions if asked.

  18. 2) Make prior arrangement with the restaurant's captain for a table placed in a desirable location to allow for privacy if you plan to talk business. 3) Skillfully arrange with the waiter to give you the check, make payment arrangements before you arrive or discreetly give your credit card early to avoid a possible "who-grabs-the-check?" debate. next Read and Think

  19. 4) Even if you know what your guest plans to order, let him or her place the order himself or herself. 5) Allow your guest to choose the wine, if applicable. Again, if the guest hesitates, if you’re knowledgeable, make a suggestion or ask the restaurant's waiter to recommend a wine or wines. next Read and Think

  20. Task 2 Tell whether thefollowing statements are true or false. Write T for True and F for False. 1. To leave a good impression on guests, one should learn the basic social etiquette. ( ) 2. As a general rule, you should call a young lady ‘Madam’, or to ask a female about her age, salary, and other private matters. ( ) 3. You should be humble, and dress in black or blue on a formal occasion. ( ) next Read and Think T F F

  21. 4. Receiving visitors includes arranging for hotel reservation and airport pickup. ( ) 5. When making an appointment with the guest, you must arrive far ahead of schedule. ( ) 6. You should make suggestions to enable your visitors to best use their time. ( ) next Read and Think T F T

  22. 1. What does this passage say about a good interpersonal relationship? It is the basis of either personal or corporate success on many occasions. 2. What can be an offending thing for a female? It is usually considered offending to call a young lady ‘Madam’, or to ask a female about her private matters. Furthermore, you are not supposed to smoke unless you are permitted. next Read and Think Task 3 Give brief answers to the following questions.

  23. 3. When shaking hands, what should you pay attention to? You can use a little strength, but not too tightly. 4. What does this passage suggest for receiving your guests? You should get ready to help your guests whenever and wherever they are in trouble. next Read and Think

  24. 5. What should you do as a host to enable your guests to best use their time? Make suggestions to best use their time and do what you should. 6. Do you have any experience of catering foreign friends? How do you prepare for this? Open. next Read and Think

  25. A B 1. 相互了解a. on many occasions 2. 在许多场合 b. keep an appointment with 3. 人际关系 c. mutual understanding 4. 守约 d. build good relations 5. 现场参观 e. interpersonal relationship 6. 个人隐私 f. host visitors 7. 款待客人 g. whenever and wherever 8. 预先 h. a field visit 9. 建立良好关系 i. private matters 10.无论何时何地 j. in advance next Read and Think Task 4 Match A with B. 1-c 2-a 3-e 4-b 5-h 6-i 7-f 8-j 9-d 10-g

  26. 1. If you fail to your dentist you’ll have to pay for it. 2. Being has become an international practice in the business world. 3. Scientific techniques are so advanced as to____________ surgeons to open and repair the heart. 4. The conference was by that committee. Read and Think Task 5 Fill in the blanks with the right words or phrases. Change the form where necessary. host customary keep an appointment with punctual confirm enable be aware of route draft mutual keep an appointment with punctual enable hosted

  27. 5. This bus covers a large number of streets. 6. It is for the most important person to sit at the end of the table. 7. I am busy a speech for the conference. 8. The recent airplane crash my belief that stronger safety regulations are needed. 9. respect is necessary for the partnership to work. 10. Everybody the importance of the meeting. back Read and Think route customary drafting confirms Mutual is aware of

  28. Creating an Agenda A Business Agenda Things to Write Activity Two:Applied Writing back Section 3Things to Write Activity One: Task-based Writing

  29. Activity One: Task-based Writing back Section 3Things to Write Creating an Agenda Task 1 Study the following tips for writing. Task 2 Study the following language for writing. Task 3 Study the following model for witing. Task 4 write an agenda to arrange your time.

  30. Having an agenda can save you time and stress. It allows you to plan the specifics (细节) of a meeting or visit ahead of time so that everything important will be included. Enjoy the benefits of an agenda by following this guide on how to write an agenda. 1. Subject: Head your agenda with the date, time, title and purpose of the meeting or visit. Section 3Things to Write Task 1 Study the following tips for writing.

  31. 2. Sub-points: Sub-points are anything that would go along with a main category, but needs to stand alone, such as activities, attendances (出席人数), location, communication and so on. 3. Time Management:Be aware of how long each item will take and allocate (分配) the time properly. 4. Location: State clearly the place and/or contact the departments to be visited. back Section 3Things to Write

  32. Words and phrases: attendendee 参加者 location （活动）地点 receive 接待 session 会议 project team/officer 项目团队/官员 delegation 代表团 ditto 同上 Section 3Things to Write Task 2 Study the following language for writing.

  33. Sentence patterns: reviewing today’s activities discussing the details of ... meeting the delegation from ... negotiating with ... having a luncheon with ... making a field visit to .... back Section 3Things to Write

  34. Section 3Things to Write Task 3 Study the following model for witing. A Visit Agenda of the Foreign Delegation DAY ONE: MONDAY, 16/ 2/ 08

  35. Section 3Things to Write

  36. back Section 3Things to Write

  37. Activitiy 2 Applied Writing Task 1 Look at the words. marketing [5mB:kitiN] n. 行销, 买卖 Public Relations 公共关系 bargain [5bB:^in] n.契约, 合同 v.议价 payment [5peimEnt] n.付款, 支付, 报酬 manufactory [7mAnju5fAktEri] n. 制造厂, 工厂 venture investment 投资风险 next Section 3Things to Write

  38. Miller David, an executive of the foreign corporation, will arrive at Beijing airport at 7:00 this morning. He plans to make a business investigation into Beijing Arts & Crafts Import and Export Corporation and proposes to sign a contract. You are appointed to cater him, please make an agenda for him. next Section 3Things to Write Task 2 Fill out the form with the given information.

  39. back Section 3Things to Write

  40. Reading More Focus on Grammar More Things to Do Activity Two: back Section 4More Things to Do Activity One:

  41. prefer see suitable tightly comfortable gesture observe self-confidence with impression The Secrets of a Great Handshake It's something most of us do often. We shake hands with long-time friends, with acquaintances (熟人) and with strangers. In much of the world, the handshake is a part of the first 1) that we make. Here are the secrets to a great handshake: 1. Start with eye contact and a smile. Section 4More Things to Do Task 1 Read the passage and fill in the blanks with appropriate words from the box below. impression

  42. A great handshake isn't just about a physical 2) ; it is about connecting 3) the other person and conveying (传达) your pleasure to the other person. The best way to do that is with your face and your eyes. 2. Make a full handshake. Keep your hand open and make sure your handshake will be a hand shake, not a finger or palm (手掌) shake. That means your thumb (拇指) and palm should be 4) interlocked (互锁) with the other’s. This allows you to truly have a full handshake. Section 4More Things to Do gesture with tightly

  43. 3. Firm, not strong. good handshake is firm but not overpowering (力气过大). A firm handshake shows your 5) , but too much strength makes the other person feel oppressed (压迫). Always make your grip firm, but make adjustments based on the firmness of the other person's grip. 4. Up and down, not back and forth. A good handshake has a nice up and down motion (动作), not a back and forth one, as if you were trying to 6) some wood together. Again, adjust the motion to what seems natural and 7) to the other person. Section 4More Things to Do self-confidence saw comfortable

  44. 5. Adjust time. Some people 8) a long handshake; others prefer it much shorter. 9) the other person and adjust the time to the situation, how well you know the person, and what seems comfortable to them. 6. Consider your left hand. While it may not be 10) in some cultures, I often use my other hand to grasp (抓住) the other side of the person's hand or to touch his arm. This gesture makes the handshake warmer and more personal. next Section 4More Things to Do prefer observe suitable

  45. Task 2 Choose the answer that best completes each sentence. 1. When handshaking you should show your pleasure through __________. A) the hand B) the eyes C) the thumb D) the palm Section 4More Things to Do

  46. 2. A full handshake is one with __________. A) your fingers touching the other’s B) your palm against the other’s C) your two hands gripping the other’s D) your thumb and palm interlocked with other’s Section 4More Things to Do

  47. 3. How long a handshake should continue may depend on _________. A) the firmness of the other person’s handshake B) how strong the other person’s handshake is C) how well you know each other D) the direction of the motion Section 4More Things to Do

  48. 4. The word “grip” in Secret 3 most probably means to _________. A) hold B) power C) act D) move Section 4More Things to Do

  49. 5. We can infer from this passage that __________. A) we should smile in the process of handshake B) it is polite to shake hands with much strength C) a up and down handshake is not suitable D) a weak handshake shows lack of confidence back Section 4More Things to Do

  50. The Basics in Receiving Foreign Guests A good interpersonal relationship is the basis of either personal or corporate success on many occasions. Receiving guests or visitors provides a good chance for bettering mutual understanding and building good relations. The following are the basics in receiving foreign guests. As a general rule, you should let the guest walk on your right, and it is polite for you to open the door for him or her and let the guest go through the door first. back Read and Think

More Related