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P7. THE POWER OF WORDS. TEAM 2 Noor Valerie Siti Shameera Mysara. OBJECTIVES. To position Comfort Airways as a top service oriented airline for business and leisure travellers within 4 months. Will measure through feedback about our service. Big idea.
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P7 THE POWER OF WORDS TEAM 2 Noor Valerie SitiShameeraMysara
OBJECTIVES • To position Comfort Airways as a top service oriented airline for business and leisure travellers within 4 months. • Will measure through feedback about our service.
Big idea It’s worthwhile to pay for friendly and efficient services on the plane to enhance overseas experiences.
Top airlines for business travelers • Emirates • Qatar Airways • Singapore Airlines
Qatar Airways
Top budget airlines • Jetstar Asia • Tiger Airways • Airasia
Demographics of business travelers Age: 30-70 Gender: Male and Female Middle to high income Would prefer service Fast free ways Requires tools that fit the usually tight schedule Psychographics of leisure travelers
Demographics of leisure travelers • Age: All ages • Gender: Male or female • Middle to high income Psychographics of leisure travelers • Seek for something worth their money • Rely on recommendation by friends or family • Likely to do their own research before choosing an airline to travel with • Prioritize comfort