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Global Quality and International Quality Standards Pertemuan 5 and 6

Global Quality and International Quality Standards Pertemuan 5 and 6. Matakuliah : Perancangan Manajemen Mutu Tahun : 2009. Chapter 3: Global Quality and International Quality Standards. Reference:

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Global Quality and International Quality Standards Pertemuan 5 and 6

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  1. Global Quality and International Quality Standards Pertemuan 5 and 6 Matakuliah : Perancangan Manajemen Mutu Tahun : 2009

  2. Chapter 3:Global Quality and International Quality Standards Reference: S. Thomas Foster, “Managing Quality: An Integrative Approach”, Second Edition, Pearson Prentice Hall, New Jersey, 2003

  3. Global Quality and International Quality Standards • Managing Quality for the Multinational Firm (MNF) • Quality Improvement: • The American Way, The Japanese Way, The European Way • The Malcolm Balbrige National Quality Awards • ISO 9000:2000 • Are Quality Approaches Influenced by Culture • Discussion Quastions

  4. Managing Quality for the Multinational Firm (MNF) • Another approach to capturing international market is GLOBALIZATION • By changing their PHYSICAL ENVIRONMENT, firm locate themselves near to or far away from natural resources. • The TASK ENVIRONMENT of the firm has to do with the operating structure that the firm encounters when globalizing.

  5. Quality Improvement: • The American Way • The malcom Baldrige National Quality Award • Figure 3-5, Baldrige Award Framework • Table 3-2 .. 3-7, Baldrage Category • Figure 3-6, Baldrige Process

  6. Quality Improvement: • The Japanese Away • Deming Prize: • Policy • Organization and Operations • Collecting and Using Information • Analysis • Planning for Future • Education and Training • Quality Assurance • Quality Effects • Standardization • Control

  7. Quality Improvement: • Other Japanese Contributions to Quality Thought • Lean Production • Lean as a Philosophy • Japanese Total Quality Control (TQC) • The Five S’s • Quality Circle • Preventive Maintenance (PM)

  8. Quality Improvement: • The European Way • ISO 9000:2000 • European Quality Awards • Figure 3-7, European Quality Awards Model • Quality Management Principles Underlying ISO 9000:2000 • Customer Focus • Leadership • Involvement of People • The Process Approach • A System Approach to Management • Continual Improvement • Factual Approach to Decision Making • Mutualy Beneficial Supplier Realtionship • ISO 14001

  9. Discussion Quastions • Case 3-1: • University of Wolverhampton: Becoming an ISO 900 University • Case 3-2: • Wainwright Industry: An Entirely New Pholosophy of Business Based on Customer Satisfaction and Quality

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