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IT and Facilities Ticketing Systems

Easily submit work orders and help desk tickets for various service areas at Samuel Merritt University through their online service desk and ticketing system.

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IT and Facilities Ticketing Systems

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  1. IT and FacilitiesTicketing Systems

  2. Online Service Desk & Ticketing Samuel Merritt University offers a convenient, online service desk ticketing system. The system enables faculty and staff to submit work orders/help desk tickets for issues the following with the following service areas: • System Access • Media Services • Email and Network Services • General Service Desk Support • Facilities Work Order • Hardware and Mobile Devices • Request New Technology • Telephone and Printers • Software Issues • Enterprise Applications • Instructional Applications • SMU Websites

  3. Online Service Desk & Ticketing The online service desk/ticketing system and other related resources can be found here: http://www.samuelmerritt.edu/servicedesk Once you submit a service ticket you will receive a confirmation email with your incident/support case number. You will also receive regular email updates when the status of your work order changes.

  4. IT and Facilities Ticketing Systems

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