Defense Contract Management Agency Quality Assurance Directorate

1. Defense Contract Management Agency Quality Assurance Directorate Presented By: Michael Shields Executive Director, Quality Assurance March 15th, 2011

2. Quality Assurance (QA) Directorate Responsible for Agency Wide Implementation Goal: Effectiveness & Efficiency

3. Organizational Structure

4. QA Training • QA • Training Assuring Conforming Products and Services • ASQ Certifications • Certified Quality Technician • Certified Quality Auditor • Certified Quality Manager • Certified Quality Engineer • 400 ASQ Quality Technician Certifications (FY11) • Managing Workforce Competencies • Move from commodity certification to skill sets • Assignment based competencies • First-line supervisory assessment and validation

5. QA Tools • QA Tools Integrated Tool Set • Supplier Risk Rating System • Evaluation based on • Past performance • Supply Chain vulnerability • Aggregated by weapon system • Risk assessment for Government Contract QA activities • Surveillance planning • Capturing corporate knowledge • Bringing tools into the 21st century • Use of real-time data

6. QA Tools (con’t) More Effective Use of Data • New Corrective Action Requests (CAR) Portlet Tool • Enterprise tool used to evaluate program effectiveness across Agency • First Line Supervisor (FLS) Workload Sampling Tool • Training Competency Assessment Tool (TCAT) • Developed and deployed this year • Allowsfirst-line supervisors to review and track competency and training needs • Initially deployed with 1910 QAR Skill sets • Other job series being added quickly for agency-wide use

7. QA Policy • QA • Policy • Shift primary focus from Quality Control to Quality Assurance • New Quality Engineering Policy focused on analysis and preventive actions • Voting member of standards bodies influencing QA standards • Developing Acquisition Intelligence to buying commands • Teaming to write improved contractual QA provisions and performance incentives.

8. QA Policy Enhanced Effectiveness and Efficiency Through Consistency • Process specific QA Instructions • New training policy • Shifts from commodity certification to competency certification • Based on specific work assignments • Core QA competencies based on ASQ body of knowledge • New CAR policy • Reporting to Primes for corrective action at vendors • Helping Primes with sub-tier Quality

9. Working Together • Participating on the SAE G-19 committee • Writing test methods for testing process specified in SAE standard AS5553 Counterfeit Electronic Parts: Avoidance, Detection, Mitigation, and Disposition • DoD participation: DLA and DCMA • Participating on the SAE G-21 committee • Developing a standard based on AS 55553 applicable for mechanical parts and materials • Standard drafted February 2011: AS6174, Counterfeit Material Avoidance, Detection, Mitigation, and Disposition • Re-wrote Appendix E and F adding Traceability and Control of Suppliers • Preparing for industry vote for publication • DoD participation: OSD, DCMA, DLA, NAVSEA, • Army, and NAVAIR DCMA Contractors Buying Commands

10. Working Together • To focus on risk mitigation and preventive actions • To reduce Quality Cost • To improve • Performance • Program/Weapon System • Readiness • To reduce • Lead-times • Non-Conforming Material • Repair/Rework Contractors DCMA Buying Commands

11. Summary • Training • Integrating ASQ Body of knowledge • Shifted to Competency-based certifications • QA Tools • Real time date • Supporting GCQA planning, surveillance, and competencies • Policy • Quality Assurance vs. Quality Control • Quality Engineering Policy • Process Specific Instructions • New Training Instruction • Working Together • Improving the overall acquisition process

12. Questions