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Communication Styles

Communication Styles. What is effective communication?. What’s effective communication. Transmitting concepts in your brain to the brain of another person or persons To have effective communication, the other person(s) must receive and interpret the ideas as you intended

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Communication Styles

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  1. Communication Styles What is effective communication?

  2. What’s effective communication • Transmitting concepts in your brain to the brain of another person or persons • To have effective communication, the other person(s) must receive and interpret the ideas as you intended • Source:http://www.maximumadvantage.com

  3. Effective Communicative Skills • A six step cycle- the following video will give an overview of the steps. https://www.youtube.com/watch?feature=player_embedded&v=6o3fxJ5Q_RU

  4. There’s more to it than just talking… • Good communication also involves listening carefully and paying attention to a person’s behavior when they are speaking • Watch the following video- what did you see, what did you hear? http://www.youtube.com/watch?v=m2upjBWRrfU

  5. Four Communication Styles • Controller – • Wants just the facts • Can be perceived as bossy and insensitive • Extremely goal oriented & motivated to get things done • Promoter- • Lots of fun, likes to talk endlessly • They are enthusiastic, curious & expressive • Source:http://www.maximumadvantage.com • Supporter- • Calm, cool & collected • Patient, competent and steady workers • Do not like conflict • Good listeners & usually have many friends • Likes to avoid offending anyone • Analyzer- • Likes facts & figures • Sometimes slow to make a decision without enough info • Loves lists, charts, graphs, and figures • Sometimes seen as pessimistic • Often seen as frugal or economical

  6. Communicating with someone with the opposite communication style???? • Controller- • get to the point • Set & clarify goals and objectives • Give conclusions, solve problems and talk in terms of results not methods Promoter- • Talk in terms of people and stories, use lots of examples • Leave plenty of time for talk and social niceties • Supporter- • Don’t come on too strong • Earn their trust in small steps • Provide plenty of reassurance • Analyzer- • Be well prepared for talking when this person • Have plenty of facts & figures • Answer all their questions • Give them time to think & analyze information

  7. One last thought… • The communication filter – • A way for people to monitor what they may say or do when communicating with others • Note: All four communication styles use communication filters at different times and in different situations.

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