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Communication and Social Styles. Sending and Receiving Messages. Miscommunication Leads To. Conflict Stress. Items Affecting Communication. Nonverbals. Verbals. The Words We Say The Words We Hear. I t’s not WHAT you say, but HOW you say it. Perception VS Reality. Social Styles.
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Miscommunication Leads To... • Conflict • Stress
Verbals The Words We Say The Words We Hear
Social Styles CONTROLS Driver Analytical ASKS TELLS Expressive Amiable EMOTES
The “Driving Style” Let’s get it done, now!
The “Expressive Style” I have an idea and its going to be great!
The Amiable Style “One for all and all for one”
The “Analytical Style” JUST THE FACTS, MA’AM
VERSATILITY • IMAGE • PRESENTATION • COMPETENCE • FEEDBACK