Better Management of Your Practice Using Bp

1. Better Management of Your Practice Using Bp Presenter: Matt Gilchrist

2. Management Management in business and organizations means to coordinate the efforts of people to accomplish goals and objectives using available resources efficiently and effectively. Management comprises planning, organizing, staffing, leading or directing, and controlling an organization or initiative to accomplish a goal. Resourcing encompasses the deployment and manipulation of human resources, financial resources, technological resources, and natural resources. http://en.wikipedia.org/wiki/Managementaccessed 15 Jan 2014

3. Management comprises • Planning • Organising • Staffing • Leading or directing • Controlling • Resourcing encompasses • Human Resources • Financial Resources • Technological Resources • Natural Resources

4. Matt’s Best Practice KPIs • Doctors • number of results in inbox • Patient waiting (minutes) • Starting time • IGU – Income Generating Units • Dollars per hour of patient appointment time • Dollars per day per room • Treatment room expenses per doctor • Diversity of items billed

5. Matt’s Best Practice KPIs • Reception • uncompleted appointments • unallocated items in BDI (none at end of day) • Amount of scanning left at end of day (none!) • batching all done at each day’s end • banking done at each day’s end • Scanning as per protocols (ie B&W 150 DPI) • Patient contact details update • Number of reversed invoices / payments (billing errors)

6. Matt’s Best Practice KPIs • Administration / Management • Check reversal reports • check deletion reports • check cancellation of appointments • # of DNKAs • Held Accounts • Follow-ups from Inbox • Debtor List • Unallocated Reports • Claiming batches requiring follow up

7. Matt’s Best Practice KPIs • Nurse • Follow-ups from Inbox • Reminders • Care Plan numbers • Numbers of GPMPs billed VS TCAs billed VS Reviews billed • CVC Program • PIP IHI CTG registration • Number of Item 10997 billed • Infection rate

8. Matt’s Best Practice Pro Tips • Risk Mitigation • Limit access based on ROLE eg junior/new reception staff no access to patient clinical record • Registrars not have ability to backup database • Passwords not known except by user • Scan using BDI • Write letters outside of patient chart (for non-clinical people) • Upload photos same day or better during appointment • Use to-do list • Check outstanding requests when checking in results

9. Matt’s Best Practice Pro Tips • Human Resource Management • Maximise use of Appointment book • Drug rep lunches • Room allocation • Nurse Column(s) • Multiple layouts • SMS reminders for patients • Remote logon from home (for doctors)

10. Matt’s Best Practice Pro Tips • Technical Resources = Time Savers • BDI usage (one to scan, many to allocate) • Cameras / Clinical Images • Device Integration • Database Search • Autofill for instruments used in a procedure, recorded in patient chart • eHealth secure messages (export HL7) • Online appointment booking • Personalised tools (web page to create .pit, DDE linkages) • Third Party Tools

11. Matt’s Best Practice Pro Tips • Financial Resources • Billing + Receipts Reports • Customised reports based on Dean’s Excel Spreadsheet • SQL Management Studio queries • SQL command line queries

12. Matt Gilchrist IT4Doctors Pty Ltd 0418 877 948 matt@it4doctors.com.au Practice Manager IT Consultant Practice Principal Best Practice Power User

13. This session’s over. (But we’re still here for you) For assistance, please visit www.bpsoftware.com.au You can contact our Customer Support Team on: (07) 4155 8800 (07) 4153 2093 support@bpsoftware.com.au Bp Sunshine Summit 2014