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North American Support Group (NASG) Tidewater Det

North American Support Group (NASG) Tidewater Det. Mission Statement

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North American Support Group (NASG) Tidewater Det

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  1. North American Support Group (NASG)Tidewater Det Mission Statement To support the UK Military Families in the Tidewater area by providing the highest level of customer service and consistent application of the ‘Duty of Care’ obligation during their arrival process, period of assignment and departure, whilst achieving the best value for money within the financial allocation.

  2. Content of Briefing • NASG - Organisation • Useful Websites (Destiny/BayBrits.us) • Top Tips and Driving in the USA • Pay and Allowances • Accommodation and Furniture • Healthcare • Children’s Education • Legal & Newcomers Briefings • What’s next 3

  3. NASG • UK Footprint in USA • 700 Principal Visa Holders • 2000 individuals incl spouses and dependents • Spread across 34 States • More than 75% outside Metro DC area • Third not under BDS budgetary control • Provision of in country “parenting” service • Representing 25+ different parts of MOD

  4. NASG Tidewater Det • 2nd largest pool of UK personnel after Nevada • 120 Principal Visa Holders • 350 individuals incl spouses and dependents • Spread across Tidewater area from Fort Eustis to Dam Neck Naval Base • SACT, NOPF, 2nd Fleet, Staff College, Marines on FJ Trg, Exchange Officers, etc

  5. Key Personnel North America Support Group (NASG) Hd In-Country Support (Mil) - Maj Paul Eagle Hd In-Country Support (Civ) - Gapped NASG Tidewater Det BDS Washington UK NLR Capt Gary Doyle NLR Assistant SSgt Paul Longman Budget Manager Mr Barry Hooton Chief Clerk FS Chris Lewis Housing Co-ordinator Mrs Maura Nankervis BFPO Admin Mrs Michelle Pendlebury-Jones

  6. Driving in the USA • Drive on the right! • Always come to a complete stop at STOP signs. • All way STOPS – go in turn. • You may turn right on red light as long as there is no sign saying “no turn on red”. Not in NY State. • Speed limits are strictly enforced. • School buses, when they stop – don’t overtake • Drink driving. • If stopped by police - remain in car with hands visible on steering wheel. • Carry driving license, vehicle registration and insurance policy at all times. • Be aware of differing State Laws – especially cell phones! • Consider joining AAA and purchasing a Sat Nav.

  7. Car Hire On Arrival • Do not take extra Insurance • Do not upgrade size • Insurance for spouse is not refundable

  8. Pay and Allowances

  9. (Military personnel)Local Overseas Allowance – LOA • Payable to all personnel. • LOA commences on arrival in the United States. • Do not make financial commitments based on the rate of LOA you are receiving. • Temp LOA paid when travelling on duty outside USA. 14

  10. (Military personnel)Living Out Supplemented Overseas Allowance - LOSLOA Payable to single or married unaccompanied personnel. Commences on moving into Permanent Accommodation. You will be entitled to claim up to the full rate of Days Subsistence whilst in the hotel on arrival. 15

  11. Subsistence • Authorisation for SACT NATO travelling needs to be requested through the UK NLR office. • Hotels must be booked through HRG. If hotel cost exceeds daily limit, authority is to be sought from NASG(TW) Budget Manager Mr Barry Hooton. • Military personnel should refer to Destiny for the current rate of Day Subsistence, or speak to the Chf Clk. Self authorisation does not mean self justification. You still require Budget Managers approval

  12. (Military personnel) Allowances • Home To Duty (HTD) – Daily travelling expenses from home to your place of Duty. • Get You Home (Overseas) (GYH(O)) – An annual flight costs contribution towards returning you and your family back to the UK. • Details of all Allowances are listed on Destiny.

  13. Advance of Pay on Assignment Individuals can apply for up to a 4 month Advance of Net Pay prior to arrival in the United States through their previous unit. All Advances of Pay are recovered over a 12 month period. Proposal to increase the number of months individuals may have to pay back their Advance of Pay has been considered, but for the time being it is to remain over 12 months.

  14. (Military personnel) Deductions and Charges • Married Accompanied Personnel will pay the appropriate Grade 2 Families Quarter (FQ), fully furnished, charges plus fuel and light, to cover gas, electricity and oil. • Married Unaccompanied and Single personnel will pay Grade 2 Accommodation charges. • All personnel will pay the relevant Contribution in Lieu Of Council Tax (CILOCT)

  15. Procedures for Submitting a Claim Through The Claims Processing Centre • All claims should be sent to Claims Processing Centre (CPC), a centralised system that utilises automatic emails to inform customer of status of claims. Claims may be submitted either electronically or manually. • Photocopy all claims prior to submission to the CPC. • Postal charges will be refunded. • Military personnel must submit all travel expense claims through JPA. Remote IASS access can beapplied for using JPA Form 025.

  16. Claims Processing through CPC A private E-Mail address is to be used for registration Utility Bills May now be submitted using the new online claim system Education Nursery/School Bills Transportation to School Healthcare Medical & Dental Accommodation As directed and authorities by NASG(TW) Housing Co-Ord

  17. Accommodation

  18. Privately Leased Properties • Rent allowance ceiling and maximum cm3. • Guard against comparing properties with those personnel who have been in post prior to SDSR (Pools/FROGs/etc). • Work currently being undertaken to standardise all sub-leases, so everyone is entitled to claim for the same items, services (air con filters, chimney sweep, etc) • Any issues with property, contact landlord/realtor in first instance, then NASG(TW) as required. • As in the UK, you are responsible for grounds maintenance and handing back property clean and damage free. • Strongly recommend taking out Renter’s insurance. 24

  19. Furniture

  20. Furniture • Furniture is neutral in design and colours. • Good quality. • Normal wear and tear such as small water marks or scratches should be expected. • Check inventory and sign on moving in and advise Furnishings Coordinator of any missing/damaged items. • Signed Inventory to be returned to the Furnishings Coordinator within 1 month to include photographs. • White goods (washer, dryer, fridge, etc) will either be supplied by landlord or MOD. 28

  21. (Military personnel)Soft Furnishings • Grant to assist in the purchase of curtains and bedding • Retain receipts for 4 years, which can be requested for audit • You may buy used goods so long as a bill of sale is obtained • Details of permitted items can be found on Destiny 29

  22. (Military personnel)Small Electrical Items Grant • $140 grant • To assist with the purchase of small electrical items such as toasters, hairdryers etc • Retain receipts for 4 years, which can be requested for audit • You may buy used goods so long as a bill of sale is obtained • Details of permitted items can be found on Destiny 30

  23. HEALTHCARE

  24. EMERGENCY SERVICES • For Medical Emergencies go to ER (A&E) or dial 911 • MOD funds emergencies in 50 US States only, including if you are on holiday. • Locate the closest ER to your home immediately. • Important - ER Services do not include Urgent Care Centers or off base visits to civilian doctors. • Base sick call or ER must be used. 32

  25. MEDICAL • Entitled to clinically necessary care only. Adult routine, preventative and wellness care is not funded. • Authorisation from Defence Medical Services in the UK is required for many procedures. • Military families must contact the Healthcare Department any time they are referred off base for civilian care. Treatment undertaken without authorisation is a personal expense. • In Arrival Pack is an emergency medical letter to use until you obtain your US military ID card. 33

  26. (For Military Families)MEDICAL • Upon arrival proceed to the DEERS/personnel office to register yourself and your family. Children under 10 will not receive a military ID card, then visit the Medical clinic and register all members of your family with Tricare. No healthcare is provided until you do this second step. • Military ID serves as your Healthcare card - carry it at all times. • As of June 20, 2011 the DoD has stopped putting SSN’s on Military ID’s. • Americans know their SSN from birth but you will need to ask the DEERS clerk what your FIN is. Please make a note of it and do not lose it. • You will also be given a DoD Benefits number locatedon the back of your card. We have been told that this may also work when making base appointments.

  27. Medical(Military - ACTIVE DUTY ONLY) • Active Duty personnel must use the Military Treatment Facility for all medical, prescription, optical and dental care. • Only have Healthcare coverage off base for Emergency Services or if the base issues a written authorisation for a civilian appointment. • Active duty care is covered at 100% by the US government as long as you receive the care on base or through an authorisation. UK Active Duty are treated the same as US Active Duty on base • If a bill is received after an ER visit or a base authorised civilian care appointment please contact the Healthcare Dept.

  28. Medical (Military – DEPENDENTS ONLY) • Dependents of Active Duty personnel must use the Military Treatment Facility as the primary source for all medical, prescriptions, and eye exams. • UK Military Dependents are to be treated as Tricare Prime on base (same as Americans) and Tricare Standard if referred off base. • All care offered by the MTF is free and you may use any services they provide as long as you are physically on base. • If referred off base for any reason contact the Healthcare Dept. as authorisation from DMS in the UK is required.

  29. Medical (Military – DEPENDENTS ONLY) • If referred off base to use an “in network” Tricare civilian provider, you will be billed for any remaining costs after Tricare has paid their portion. • Tricare Standard insurance is not free. A bill will always be generated any time an off base provider is used and sent to the individuals home. • If you wish to be reimbursed by the MOD for off base civilian treatment you must have written prior authorisation from Defence Medical Services in the UK. This is sent via email from the Healthcare Department. • If dependents use civilian care without a prior authorisation all costs are a personal expense – this does NOT include ER visits.

  30. Medical (Military – DEPENDENTS ONLY) • Your Tricare insurance is similar to BUPA. • If you do not want to use the base for personal reasons you can fund your own civilian healthcare through Tricare. • Tricare has a $150 deductible per person and a 15% cost share of a drastically reduced Tricare rate. ********************************************************************** • Tricare does not cover any inpatient costs with civilian providers off base for active duty or dependents. This includes major surgeries and births. Please contact the Healthcare Dept if you will need inpatient services off base.

  31. Medical (Military Families) • For Emergency Services or authorised civilian care you will present your military ID and state your insurance is Tricare Standard. • Medical provider sends claims to Tricare for payment. Tricare will post to you an Explanation of Benefits (EOB) detailing what they have paid and your personal financial responsibility. A bill from the facility will follow. Please retain all paperwork. • In order to be reimbursed you will need the written email authorisation, the provider’s bill, and the Tricare EOB attached to a Form 200.

  32. (Military and their families)DENTAL • Active Duty Serviceperson must receive all dental care at the dental clinic at the Military Treatment Facility. • Active Duty have no dental coverage off the military base. • Dependents will receive Dental ID cards within 3 months of arrival. Even though the cards will be in the servicemen’s name, the coverage is for official dependents only. • No routine care within the first 3 and last 3 months of your tour. We assume you arrive dentally fit and upon departure all routine care will be done in the UK. • Must find a dentist “in network” with Dentemax and the contact number is on the back of your card. The MOD will not fund any out of network care. 40

  33. (Military and their families)DENTAL • Adults are entitled to 1 routine dental exam every 12 months and children 1 exam every 6 months • Routine exams include a clean and polish, x-rays and less than 3 fillings. • Any additional work – extensive fillings, deep cleanings, periodontal work, crowns, and bridges – must be pre-approved by Defence Dental Services in the UK. • Dentists assume you will personally pay for any work not covered by your plan, just as Americans do. • Dental Care in the US is a business and you must be aware what you are entitled to have. The dentaloffice is not responsible for knowing your plan. 41

  34. (Military and their families)DENTAL • Work that is cosmetic rather than clinically necessary is often recommended which is why all non routine work must be sent to the UK. • Ask your dentist to send a Treatment Plan in to Meritain Health in order to ensure your dental work is authorised. • Any treatment that you begin without authorisation is a personal expense. Work can cost thousands of dollars. • Check the Destiny website for all Dental procedures and covered entitlements. • If in doubt about anything, please make sure you contact the Embassy Healthcare staff for further guidance. 42

  35. NHS CONTRIBUTIONS • All personnel who were required to pay NHS charges in the UK will be expected to pay equivalent contributions in USA. • Contributions are payable on: • Dental Treatments • Eye Exams • Prescriptions – Military Families must get these free on base. For emergencies only present Military ID at civilian pharmacy. Active Duty have no Prescription coverage off base. Reimbursement for emergencies only. 43

  36. Boarding School Children • UK Boarding School children (under 18) and children 18 and over in their first degree in the UK are eligible only for emergency medical services when visiting the US. • All routine medical, dental and optical exams are to be done in the UK. • It is strongly encouraged that you take out travel insurance for your child. • Military children 18 or older with no intention of going into a first degree program have no healthcare cover in the US.

  37. MEDICAL OR DENTAL QUESTONS Go to the Guidance – Healthcare Section on Destiny for up to date information 24 hrs a day. Healthcare & Education Co-Ordinators Sara Chirinos – A-K Jennifer Trotter – L-Z BDSUS-NASG-HEALTHED-GROUP@mod.uk

  38. EDUCATION

  39. US Public (State) Schools • Free public schooling is available for grades 1-12 and in some areas free full time Kindergarten is available for 5 year olds. • Legally children in the USA must start school the Septemberafter their 6th birthday. (Cut off dates vary by state). • Free public schooling enrollment spots are allocated based on your home address. 47

  40. US PRIVATE SCHOOL • Nursery – (UK Pre-School) • Pre- Kindergarten (UK Reception) • Kindergarten – (UK Year 1) • Grade 1 – High School • (Reimbursement is 2/3rds for this school period)

  41. US Private Schools • If you choose to enroll your child in private schooling you must fill out an Approval in Principle form (Form 500) • This form must be sent in to the Embassy before your child starts at a private school to ensure that funding has been allocated. • This form does not generate payment to the school. In order for the school to receive payment a Form 510 for each child must be submitted. Do not have any bills sent directly to the Embassy. (Nursery claims use a different form) • All eligible fees are paid out at your rate of entitlement – reimbursement for Grade 1 through High School is 2/3rds.. 49

  42. NURSERY EDUCATION • Entitlement for Nursery begins at the start of the term after your child’s 3rd birthday.* • Nursery is administered by SCE in Germany and claims must be submitted to us in arrears on a yearly, termly or monthly basis. • An annual Registration fee may be claimed with the first tuition claim. • You cannot claim any other costs for Nursery school children. *Term dates 1 Sep, 1 Jan, 1 Apr.

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