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Leveraging Lean Management: The System, Tools, and Teacher

Leveraging Lean Management: The System, Tools, and Teacher. Margy Dayton, BSN, RN Senior Process Excellence Consultant Heather Toppen Senior Process Excellence Consultant. Our Teachers. Barnas , Kim - Beyond Heroes Flinchbaugh , Jamie - The Hitchhiker’s Guide to Lean

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Leveraging Lean Management: The System, Tools, and Teacher

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  1. Leveraging Lean Management: The System, Tools, and Teacher Margy Dayton, BSN, RN Senior Process Excellence Consultant Heather Toppen Senior Process Excellence Consultant

  2. Our Teachers • Barnas, Kim - Beyond Heroes • Flinchbaugh, Jamie - The Hitchhiker’s Guide to Lean • Harnish, Verne - Mastering the Rockefeller Habits • Liker, Jeffrey - The Toyota Way to Lean Leadership • Mann, David - Creating a Lean Culture • Michigan Lean Consortium • Rother, Mike - Toyota Kata

  3. Vision: The Management System

  4. One Page Strategic Plan

  5. Strategic vs. Tactical Strategic: • Goal statements Where do I want to be? Tactical: • Action statements Roadmap to getting where I want to be.

  6. Watch vs. Driver Metrics Watch Metric: • High level measure • Influenced by multiple factors • Reviewed at longer intervals (yearly, quarterly, monthly) Examples: • Monthly Weight • H-CAHPS • Operating Margin Driver Metric: • Granular measure • Influenced by process and/or behavior • Reviewed at frequent intervals (weekly, daily) Correlating Examples: • Daily Calorie Intake • Intentional Rounding • Supply reorder process

  7. One Page Strategic Plan

  8. Vision: The Management System

  9. Daily Leader Standard Work

  10. Leader Standard Work Tracker

  11. Vision: The Management System

  12. Leader 1x1 Gemba

  13. Improvement Huddle AGENDA DEFECT PARETO JUST DO IT ACTION LIST PDCA (3) CONTINUOUS IMPROVEMENT QUEUE A3 (2) INCOMING DEFECT’s

  14. Audit Cards

  15. Audit Compliance

  16. Closed Loop System for Sustainability

  17. Vision: The Management System

  18. Thank You! • Barnas, Kim - Beyond Heroes • Flinchbaugh, Jamie - The Hitchhiker’s Guide to Lean • Harnish, Verne - Mastering the Rockefeller Habits • Liker, Jeffrey - The Toyota Way to Lean Leadership • Mann, David - Creating a Lean Culture • Michigan Lean Consortium • Rother, Mike - Toyota Kata

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