ROAD ACCIDENT FUND VENDOR BRIEFING SESSION RFP: RAF/ 2012 /00010

1. ROAD ACCIDENT FUNDVENDOR BRIEFING SESSION RFP: RAF/ 2012 /00010 Presenter: Anna Mosupyoe, Khongi Molohlanye and Cammy Mkhize Date: 30 January 2012 Time: 13:00

2. Overview • Background • Evaluation Criteria • Submission of bid responses • Disqualification of bids • Procurement Administration • Purpose of the RFP • Questions and Answers

3. Background • RFP: RAF/2012/00010:REQUEST FOR PROPOSALS: APPOINTMENT OF A SERVICE PROVIDER TO DESIGN AND PRODUCE RAF UNIFORM • Advertised on 20 January 2012 • Closing on 10 February 2012

4. Evaluation Criteria • Evaluation will be based on 90/10 PPPFA system • NOTE: A TWO-STAGE BIDDING PROCESS WILL BE FOLLOWED.

5. Evaluation Criteria (continue)

6. Evaluation Criteria (continue)

7. Evaluation Criteria continue

8. Original signed bid document • 4 hard copies • Submitted in sealed envelopes • Each schedule must be clearly distinguish, indexed and all pages numbered • Submission of bid responses

9. Disqualification of bids • Bidders shall be disqualified if they fail to: • Submit a valid and original tax clearance certificate • Complete questionnaires in full • Submit true and correct information • Comply with mandatory requirements • Comply with prescribed response format

10. Administration • RFP Closing Date: 10 February 2012 @11H00 • Venue: RAF Menlyn Reception 38 Ida street Menlo Park Pretoria • Bid responses sent by courier must reach the reception at least 36 (thirty six) hours before the closing date to be deposited into the bid box • Submission Register must be signed at the reception by bidder when submitting bid documents • Late bids will not be considered • All queries must be forwarded to annah@raf.co.za • Enquiries and clarification of technical issues will close not later than 02 February 2012 @ 11H00. Important note: • Please ensure that the attendance register has been signed • Name of company • Contact details

11. Customer Service Network Concept F2F Phone Electronic Call Centre Hospital Service Centres Community Service Centres Mobile Service Centres Claim Origination and Servicing Rehabilitation and Life -care

12. Touch Points In each Province there will be following customer service touch points: • Provincial office • Community Service Centres • Hospital Service Centres • Mobile Service Centres

13. Purpose of the RFP • RAF is a client –oriented service delivery organization that renders a service to the public. • It is important for our staff that deal directly with the public or claimant to be easily identifiable. • Note that the RAF staff are based nationally in all regions. Some are office bound based in provincial offices, hospitals, community service centres.Others are outbound and mobile i.e information collection and patient outreach pragramme . • Their uniform should suite their work environment, designed to accommodate their day to day operations. However, the uniform should still maintain the same identity / traits.

14. Purpose of RFP (continue) • RAF is going through a transformation process. One of our main objectives is to build and sustain a corporate image - internally and externally. • Thus our uniform need to meet the following standards: • - Have a professional Image; • - Be easily associated with our brand which is warm ,caring, energetic; • - Be in line with our Corporate Identity; • - Be of best quality; • - Longevity i.e. prolonged existence; • - Uniform material should take into account coastal vs inland; • -Uniform should strike a balance between the conservative and not so conservative individuals; • - Give employees sense of pride to be seen in them.

15. Thank you Questions and Answers