1 / 17

Electronic Delivery of Software License Entitlement Documentation

eDelivery Overview. Electronic Delivery of Software License Entitlement Documentation. What is eDelivery Electronic License Delivery (ELD)?. Enables electronic fulfillment of software license entitlement documentation

legg
Download Presentation

Electronic Delivery of Software License Entitlement Documentation

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. eDelivery Overview Electronic Delivery of Software License Entitlement Documentation

  2. What is eDelivery Electronic License Delivery (ELD)? • Enables electronic fulfillment of software license entitlement documentation • Provides near real-time solution that best fits customer delivery requirements • An easy-to-use web based portal allowing partners to more efficiently and effectively manage software licensing • Better visibility • History • Improved customer service

  3. eDelivery Electronic License Delivery (ELD) eDelivery ELD is now available for approx. 1,000 products Reduction in delivery lead times from as many as 3 weeks to under 6 hours* 1 Tier 2 Tier Software License Terms ________ ________ ________ ________ Claim Certificate PAK #: ________ ________ ________ Electronic Delivery Licensed Product End User License Agreement ________ ________ ________ ________ Right To Use Download Claim Certificate with PAK Cisco Partner • *After order books and all holds are released UCSS = Unified Communication Software Subscription

  4. Benefits of eDelivery ELD Customers Partners • Reduces customer support costs • Address customer requirements • Improved delivery performance • Enhance customer satisfaction • More effective management • Near real-time delivery • Choose preferred delivery method • Physical or electronic • Provides portal to manage orders • Faster time-to-market • Improved customer service

  5. eDelivery ELD Participation Overview • Does not change your ordering process • How do you order today? • Back end process will change for fulfillment!!! • Partner feedback • Issue escalation through Customer Service or Field Sales Relationship (CSRM/FSRM) • edelivery-feedback@cisco.com

  6. 1 eDelivery ELD Order Fulfillment Order Placement Fulfillment Options Order Delivery • Standard Ordering tools • Unique PID (L-xxx) • Ship to address fulfillment flexibility • 1. Direct ship to Partner • 2. Drop ship to reseller • Bill to / Ship to are verified • Order clears booking and routes to manufacturing • License docs are generated • License docs “shipped” to eDelivery Portal Notification License Download • 1. Partner ship to • - Partner downloads PAK and sends via email • - Partner accesses, re-assigns for partner download • - Partner print / ship with COO when exporting • 2. Drop ship orders • - Notice sent to partner for direct access • Email notification sent to users associated with order. • Access requires CCO user id • Invoice is sent upon notification (not download)

  7. eDelivery ELD Ordering

  8. eDelivery ELD Available SKUs • Available SKUs can be found on Price Lists • The eDelivery program page located on Partner Central houses an Excel listing: http://www.cisco.com/web/partners/tools/edelivery.html • Product families currently available include: • Cisco IP Telephony Solutions • Catalyst 3560-E Series • Catalyst 3750-E Series • Cisco Unified Communication 500 Series • Cisco 1800 Series Integrated Services Routers • Cisco ASA 5500 Series Adaptive Security Appliances • Cisco 800 Series Products • Network Management • Security • Cisco MDS 9100 Series Multilayer Fabric Storage Switches • Catalyst Blade Switch 3000 Series • Nexus 1000V Series

  9. eDelivery ELD Manage Orders

  10. eDelivery ELD Order Details

  11. eDelivery ELD Documents Zip File

  12. eDelivery ELD Claim Certificate with PAK

  13. eDelivery ELD Order Download History

  14. Customer Testimonials “Achieved customer satisfaction rating: “6 out of 5, if possible”, 5 being the highest Roger Kraehenbuehl, purchasing agent, ALSO Schweiz “We have nothing but positive things to say about our participation” Dustin Beck, INX procurement “I was able to log in and receive the licensing from the website. It was very fast and to the point” Chris Ruttman, INX sales division “I don’t think it could be any easier and thank you” Andrea Lucero, purchasing agent, Nexus

  15. To Learn More… • Your Customer Service or Field Sales Relationship Manager (CSRM/FSRM) should be your first point of contact to help address any questions or concerns regarding eDelivery • General questions can be directed to the following: • edelivery-info@external.cisco.com • Documentation, FAQs, partner training and available SKUs can be found on Partner Central: http://www.cisco.com/web/partners/tools/edelivery.html

  16. Questions & Answers • The remaining time is dedicated to a Q&A session

More Related