Critical Incident Reporting System [CIRS]

1. Critical Incident Reporting System [CIRS]

2. Introduction • Timeframes • Categories and Incident Types • Procedure • Walkthrough • Questions…

3. Timeframes We need incidents of this nature reported within 24 hours of Incident. In reality, given the seriousness of such incidents, we would expect the reporting of these incidents immediately after notification.

4. Categories and Incident Types • When selecting one of the 8 broad categories, The counselor should choose an incident type and list that event as the first words in the narrative. Significant medical Event of Provider – Customer called today to inform me his P.A. was in a terrible car accident and is presently in the ICU at Northwestern. He indicates that the police contacted him after the provider had a copy • In cases where multiple events occur, such as both neglect and fraud, please simply choose the most appropriate category.

5. Categories • Abuse and Neglect • Unusual Death • Behavior Issues • Illegal Activity by Customer • Illegal Activity by Provider • Medical/Psychiatric • Sexual Misconduct • Other

6. Abuse and Neglect • Physical abuse of customer * • Verbal/Emotional abuse of customer* • Sexual abuse of customer* • Exploitation of Customer* • Neglect of customer* UNUSUAL DEATH • Death, HSP customer • Death, Other parties

7. Category – Behavioral Issues • Self-Neglect • Customer is missing • Problematic possession or use of a weapon by a customer. • Customer displays physically aggressive behavior • Property damage by customer of $50 or more • Suicide attempt by customer • Suicide ideation/ threat by customer • Suspected alcohol or substance abuse by customer

8. Illegal Activity by the Customer • Customer arrested, charged with or convicted of a crime • Fraudulent activities on the part of the customer Illegal Activity by the Provider • Provider arrested, charged with or convicted of a crime • Fraudulent activities on the part of the Provider

9. Category – Medical/Psychiatric • Significant Medical Event of Provider • Significant Medical Event of Customer Category – Sexual Misconduct • Sexual Harassment by provider • Sexual Harassment by customer • Sexually problematic behavior

10. Other • Seclusion of a customer * • Restraint of a customer* • Media involvement/media inquiry* • Threats made against DRS/HSP • Staff Falsification of credentials or records • Report against DHS/HSP employee • Bribery or attempted bribery of a HSP Employee • Fire / Natural Disaster *Report these incidents as soon as possible

11. Procedure • Send an email to the following: • Dhs.HSPIncident@illinois.gov • Your supervisor • Once the report is sent, you will not have view or edit access. • It will be saved and will be accessible in phase 2. • You will email the same two addresses each and every incident type until further notice.

12. We need 4 details in your email: • Name • Category • Incident Type • Office

13. Procedure • With the portability and wireless connectivity of laptops, its feasible for staff to complete both the email and incident report while in the field. • In lieu of this, please make every effort to report incidents as soon thereafter as possible.

16. Depending on the type of category you choose, a few sub-category questions may appear. • In phase 2, this will be more significant. • If you select A/N/E, you may need to identify perpetrator, relationship to victim, etc.

18. Description of Incident or Event Names, and relationships of involved parties Any end result or outcome to the event. Narrative Immediate Action Taken Staff are responsible to make referrals to appropriate source when necessary. (i.e. DHS OIG, Elder Abuse Hotline, Police, etc.) If it is deemed necessary to make a hotline or police report, and you have not already done so, Central Support staff may instruct you accordingly.

19. The reporter is the person that brings the incident to our attention. • Customer • Caregiver • Provider • Police • yourself

20. Referrals from the Community (customer, family, provider, neighbor, other)

21. 1. DRS receives report of Neglect, Abuse and/or Exploitation from the Community at-large DRS Field Staff: will alert local authorities if necessary, and will refer immediately to APS and HSP Central Support DRS Field Staff: will identify one of the category types and will prepare/submit incident report, including significant participants and their relationships. DRS Field Staff: if provider is a PA, will replace with Homemaker - pending results of investigation.

22. 2. Referrals to DRS from Adult Protection Services APS: Send referrals to DRS Central Support after notification of potential abuse, neglect or financial exploitation APS: Will provide DRS Central Support with identifying information on individual. DRS Central Support: Notify DRS Field Staff about the APS referral; will include any demographic information as well as any recommendations from APS investigator.

23. DRS Field Staff: Will contact individual, schedule an appointment to complete application, assessment and if appropriate, develop service plan; will consider any APS recommendations.

24. APS Assessment / DRS Follow Up

25. 1. Substantiated Report from APS APS: At the close of the APS assessment, a report will be submitted to DRS Central Support that indicates whether the allegations of A/N/E are substantiated, unsubstantiated, or unable to substantiate. DRS Central Support: contact local office supervisor and advise of recommended plan of action as stipulated by APS

26. 1. Substantiated Report from APS (continued) DRS Central Support: If involving PA, Central Support will notify Local Office and HSP Fraud Unit to prevent PA from working with customers in the future; if involving homemaker, Central Support will ask Local Office to notify homemaker agency that the worker will no longer be allowed to work with HSP customers. DRS Field Staff: If involving PA, DRS Field Staff will Inform customer of decision to continue use of Homemaker service or to select new PA; if homemaker, DRS Field Staff will notify homemaker agency that the worker will no longer be able to work with HSP customers.

27. 2. DRS Follow Up DRS Field Staff: Local office staff will implement recommended actions from APS. DRS Field Staff: Once follow up has been completed by the Local Office, APS and DRS Central Support will be notified with details of the actions taken. DRS Central Support: will provide summary of actions taken by DRS Field Staff to APS investigator

28. 3. APS Unsubstantiated Report DRS Central Support: If Unsubstantiated finding, Central Support will notify Local Office Supervisor that provider may be considered again if customer chooses.