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Service Line Costing Project

Service Line Costing Project. ‘comparing apples with apples’. Background. White Paper changes are bringing all costs under scrutiny DoH were keen to have a means for the NHS to understand the value of internally provided health informatics services DoH adopted three initiatives BIP

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Service Line Costing Project

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  1. Service Line Costing Project ‘comparing apples with apples’

  2. Background • White Paper changes are bringing all costs under scrutiny • DoH were keen to have a means for the NHS to understand the value of internally provided health informatics services • DoH adopted three initiatives • BIP • ‘What does a good service provider look like?’ • Service Line Costing Project

  3. Objectives of the Service Line Costing Project • Initially • To build a generic Cost Model to enable all NHS health informatics providers to compare the cost of their services with NHS peers • For the ‘private’ use of HiBC members • Now to support White Paper intervention • To inform future health informatics guidance • To enable the NHS to set benchmarked costs based on best practice providers • To enable CIOs/DFs to see ‘at a glance’ whether their health informatics provider is efficient • Focus on ICT services as a common denominator

  4. Building the Model • Based on South Staffs HIS Cost Model and cost evaluation work in Sussex HIS • Pilot group formed • Sandwell PCT • South Devon HIS • South Staffs HIS • Sussex HIS • The HIS • Wirral HIS • Best fit approach

  5. Best Fit ApproachThe Conundrum Customer Base / Service Type Service Levels Area Served / Rurality

  6. Best Fit ApproachThe Solution Bronze Service Bandings Silver Gold Contextual description Customer Base / Service Type Service Levels Area Served / Rurality

  7. Services To Be Modelled • ICT support: • Service Desk call logging • 1st line support • 2nd line support • 3rd line support • Project Days • Preventative maintenance • Service Bandings • Contextual information on rated HIS’ • Type and size of organisations served • Area served

  8. Current Status • Version 1.0 is now complete • Trialled by pilot group • Wider trial (1) with Trusts in Yorkshire and Humber StHA underway • Launch of wider trial (2) with HiBC members using ‘BIP rules’ • Urgent need for meaningful data to support DoH work

  9. Issues • Understanding the concept of a ‘best fit’ model • Completing the model properly • Check summing the cost data • ‘Executive page’ • Engagement

  10. Pause

  11. Cost Model: Cover Sheet

  12. Cost Model: Summary

  13. Cost Model: Activity

  14. Cost Model: Costs

  15. Cost Model: Service LevelIntroduction

  16. Cost Model: Service LevelService Metrics Definitions

  17. Cost Model: Service LevelAssessment Table

  18. Cost Model: Service LevelBandings

  19. Cost Model: HIS Type

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