Communication skills Presented to: Inst. Dana Adas Prepared by : Motasem qamhia

1. Communication skillsPresented to: Inst. Dana AdasPrepared by : Motasemqamhia

2. Outline • Why do we need communication skills? • Communication structure. • Types of communication. • How to be an active listener? • Speaking skills.

4. See a need, fill the need…

5. Communication Goals

6. Employers ranked these applied skills “most important.” High School Grads 2 & 4-Year College Grads • Work Ethic 83% • Teamwork 83% • Oral Communications 82% • Problem Solving 73% • Written Communication 72% • Work Ethic 80% • Teamwork 75% • Oral Communication 70% • Ethics 63% • Problem Solving 57%

7. The communication process

8. Types of communication

9. Listening and speaking are used a lot,…

10. …,But not taught enough Amount taught

11. Hearing VS. Listening • Hearing – Physical process, natural, passive. • Listening – Physical as well as mental process, active ,learned process, a skill.

12. Be an active listener • Set the stage. • Ensure mutual understanding. • Understand body language. • Suspend judgment.

13. Useful speaking techniques • Know what you want to say. • Think before you talk. • Control fear. • Believe in your message. • Repeat major points. • Find out what your listener wants.

14. Other important skills to consider • Initiative. • Reasoning. • Teamwork. • Self-presentation.

15. Thanks for listening