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Division of Information Technology

We are IT Building the IT Community . . . Together. Division of Information Technology . Chuck Shomper Vice Chancellor / Vice President September 5, 2003. Welcome. Division-wide Communications Event to communicate information important to all IT staff members Event Purpose:

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Division of Information Technology

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  1. We are IT Building the IT Community . . . Together Division ofInformation Technology Chuck Shomper Vice Chancellor / Vice President September 5, 2003

  2. Welcome • Division-wide Communications Event to communicate information important to all IT staff members • Event Purpose: • Celebrate the successes of 2003 • Communicate the challenges of 2004 • Better prepare us to be successful by improving our organizational knowledge IT Community, September 2003

  3. Program Agenda • Organization Virtual Tour via Photo Montage • Presentations by IT Management Team • Moderated Question & Answer Session • Break • IT Division Values Workshop • Door Prizes • Additional networking and exhibits time IT Community, September 2003

  4. IT Vision Be the leader in the creative use of advanced technologies to enhance instruction, research, administration, and outreach services, and to be the most successful higher education division in the country at delivering the best computer service to our students, faculty, and staff. IT Community, September 2003

  5. IT Mission UHS IT will strive to meet the customers’ expectations by providing: • Best in Class Customer Service • Superior Network and Server Infrastructure • Integrated, State-of-the-Art Information Systems • Proactive Security • Leading Technology IT Community, September 2003

  6. Baldridge Values* • Visionary Leadership • Organizational and Personal Learning • Valuing Faculty, Staff, and Partners • Focus on the Future • Management by Fact * Advocated by the Malcolm Baldridge National Quality Program as core values of high performing organizations. More on these later during the Values Workshop. IT Community, September 2003

  7. Vice Chancellor / Vice President Organization Responsible for managing and providing leadership to the IT Division including: • Strategy • Mission, Vision, Values, and identification & prioritization of Goals and Objectives • Institutional Effectiveness • Organization improvement measures and reporting progress • Div. Business Services Administration • Business management and human resource functions of the division, legislative reporting, and university and divisional policies and procedures IT Community, September 2003

  8. IT High Level Org Chart Vice Chancellor / Vice President Chuck Shomper Special Assistants Beverly Stevenson Wanda Dotson Division Business Administration Nicole Broyles Computing & Telecommunications Dennis Fouty PeopleSoft Project Bob Shortle Enterprise Systems Arun Jain Houston Area Tech. Advance. Center Jim Forrest Security & Disaster Recovery Steve Green Technology Support Services Betty Roberts IT Community, September 2003

  9. IT Quality Organization Structure • Quality Council • Overarching responsibility for the IT Quality Program, and for sponsoring, initiating, and guiding Cross-Functional Improvement Teams. • AVC/AVPs • Responsible for participating in the Quality Council, and sponsoring, initiating, and guiding improvement projects within their areas. • Quality Advisor • Responsible for training and coaching improvement teams in his/her IT organization. • Quality Office • Responsible for providing a Quality Orientation to all IT Division employees, training and coaching Quality Advisors and Cross-Functional Improvement Teams, and coordinating Quality Council meetings.

  10. IT Quality Organization Structure Quality Council Vice Chancellor / Vice President, AVC/AVPs, & IT Quality Coordinator - Identify high level processes & process owners - Identify and prioritize organization’s improvement goals - Prioritize cross-functional improvement efforts - Monitor cross-functional improvement projects & teams - Celebrate improvement successes Quality Office . . . AVC/AVP 1 Quality Council for Cross-Functional Improvement Projects AVC/AVP 2 Quality Advisor Quality Advisor Improvement Project G Improvement Project D Improvement Project A Improvement Project B Improvement Project H Improvement Project E Improvement Project I Improvement Project F Improvement Project C

  11. 2003 IT Improvement Projects Three division-wide improvement projects initiated mid-Spring 2003 as a result of employee feedback: • Communications • Improve external and internal IT communications, with initial employee communications improvement focused on feedback from employees • Professional Development • Improve the IT Division’s development of its workforce • Customer Data Management • Improve IT-wide management of customer data IT Community, September 2003

  12. 2003 IT Improvement Projects:Results • Improved Employee Communications • “IT Community” communications event • IT web site for distribution of information to employees and to provide a location at which important information can be shared: www.uh.edu/infotech/quality • Visability to Functional org charts for all IT Departments on IT employee web site • More frequent email broadcast messages to employees • In progress: Quality assured IT listservs to ensure messages are received by employees IT Community, September 2003

  13. 2003 IT Improvement Projects:Results • Improved Professional Development • Prioritized list of professional development opportunities to be made available • IT web site to provide a location at which IT professional development opportunities and knowledge can be shared: www.uh.edu/infotech/quality • New CBTs for requested professional develop-ment topics: Available to ALL IT employees at no cost to IT Department • New Process Mapping methods and tools classes • In progress: Identifying additional instructor-led opportunities for 2004 IT Community, September 2003

  14. 2003 IT Improvement Projects:Results • Customer Data Management • Project Description: Improve IT-wide management of customer data. • Project Status: * Launched late April 2003 * Current Project Activity Focus: – Planning and Requirements Analysis IT Community, September 2003

  15. Summary • As Dr. Gouge said in his speech to the campus earlier this week, each day we must do better at our jobs. • Ask ourselves: • Where are we today? • How do we grow ourselves? • How do we improve the way we do our jobs? IT Community, September 2003

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