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Military Health System e-Learning Initiative Oracle World 2005 San Francisco, CA

Learn about the Military Health System eLearning initiative, its purpose, benefits, management team, technology, early success, and keys to ongoing success. Enhance workforce management efficiently and cost-effectively.

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Military Health System e-Learning Initiative Oracle World 2005 San Francisco, CA

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  1. Military Health System e-Learning Initiative Oracle World 2005 San Francisco, CA September 22, 2005

  2. Who We Serve • Military Heath System (MHS) • TRICARE • 500 Medical Treatment Facilities World Wide • 170,000 Staff • 9.2 Million Patients • 37 Billion Dollar Annual Operating Budget MHS eLearning Office - DRAFT

  3. The Challenge • Integrate Training Initiatives Via The Web • Lots Of Existing Solutions (Estimated 125 Contracted LMS Initiatives) • Significant Home Grown Internal Systems (ACCESS, Excel Spreadsheets) • Establish A Standard Approach To Management And Reporting • Readiness • Regulatory (JCAHO) • Competencies • Highly Mobile Workforce MHS eLearning Office - DRAFT

  4. Who We AreMHS E-Learning Solutions OfficeEstablished January 2005 • Purpose: Improve Workforce Management At Reduced Costs • Strategic Goal: Empower Medical Treatment Facilities And Program Office Initiatives Via Centralized Virtual And Self-paced Training • Benefits: • Single Enterprise Repository Of Human Resources Data • Common Service Provided To All Programs And Each Service • Multiple Portal Links To Business And Clinical Customers • Integration With Tricare Online And Defense Medical Human Resources System Internet (DMHRSi) • Standardized Processes for Requirements, Development And Deployment • Total Workforce Integration That Supports Enterprise Competency Tracking And Human Capital Development • Cancel Existing Expenditures Hardware, Software and LMS/ FTE Contracts With Each Transition • Leverage Buying Capacity for Enhancements and Commercial Content MHS eLearning Office - DRAFT 2

  5. Management Team • Experienced In Healthcare Training, Systems, Knowledge And Quality Management • Pamela Steptoe, BS, CKO, CKM • 15 Years Supporting Military Healthcare Training • Beverly Taylor, BSN, MSN, CQM • USN Nurse Corps Officer (Ret) 25 Years Clinical And Training Experience • Barbara Eby, RRT • 20 Years Clinical And Training Experience Commercial, DOD And VA • Leonard O’Brien • 12 Years DOD And VA LMS Consolidation, Process Engineering, Implementation And System Administration Experience • Mike McCormick, MBA • 17 Years In Government Public Sector Project Management MHS eLearning Office - DRAFT 5

  6. LMS Technology • Oracle iLearning Platform Integrated With Oracle E-business Suite (DMHRSi) • Licensed For 170,000 MHS Users • Features • Virtual Class Rooms, Curriculum, Competencies • Role Based Course Management/Workflow • Architected To Support Training Initiatives At Every Level Of The MHS • Program Offices • Services - Portal Integration Via Single-Sign-On • Beneficiary- Licenses/Infrastructure Unfunded At This Time MHS eLearning Office - DRAFT 4

  7. Umbrella Offering • DITSCAP Accredited -- It’s Very Secure • 24/7 Help Desk • Cradle To Grave Support • Development, Maintenance, Implementation And Sustainment • Enterprise Report Capability • Transition and/or Repurpose Existing Content • COTS Authoring Tools MHS eLearning Office - DRAFT

  8. Early Success -First Six Months Application in production • Over 20,000 registered users • 60 courses available DMHRSi Implementation • 13 courses in production CCQAS 2.6 •  9 courses in production EAS IV 2.5 • 7 Courses in production TRICARE Online • 21 Courses in production Demonstration Courses • Case Management • CITPO – CHCS Orientation • Regulatory (JCAHO/OSHA) • Patient Safety MHS eLearning Office - DRAFT 3

  9. Keys to Early Success • Hedge Your Bets • Target Projects That Can Be Done Quickly • Must Produce Results That Matter And Can Be Easily Understood By All Impacted. • Be Conservative – Under Promise And Over Deliver • Win Interest By Telling Stories • Communicate Milestones Achieved • Recognize Individual And Team Efforts • Reward As Appropriate MHS eLearning Office - DRAFT

  10. Keys to Ongoing Success • Count On Resistance And Confront It Directly • Be Clear, Honest, Empowering • Be Objective It’s Not Personal • You Can Count On A Sacred Cow • Everyone Is Not Going To See Things The Same Way • Promote Confidence And Fearlessness • Let The Results Speak For Themselves • Have Fun • Celebrate Success! MHS eLearning Office - DRAFT

  11. Current Schedule Oct Nov Dec Jan FebMar Apr May Jun JUL Aug SEP Oct Nov Dec 2004 2005 DMHRSi Awareness Training Course Evaluation of CHCS II Implementation /Training Support CITPO • Set up full time management structure • Assess MHS Requirements • TOL/CITPO/DMLS/EI/DS • Elearning WIPT • Establish Architecture • Integrate TOL courses and Historical Training Records • Test and deploy • Upgrade reporting capabilities DMHRSi Self-Service Upgrade DMHRSi Files Training Course Web Cast Events (Projected ) Enhancement Evaluate COTS Course Authoring Applications LMS Version Upgrade 5.0. New Course CCQAS .2.7 Upgrade to 11.10 Upgrade/Transition CCQAS 2.6.7 EAS 2.5 Moved from commercial Systems to MHS Learn 18 Courses Evaluation Beneficiary Training Initiatives USUHS Weapons of Mass Destruction Training Program (Hosting) Develop and Publish Style Guide and LMS Management Procedures DISA VMS Training (MHS Version) Enhanced Virtual Classrooms Transition planning EI/DS, DLS, HIPAA, Tricare University Transition CITPO Content/Test Army MTF Pilot Moncrief/ FT Jackson New CCE Course Dev 16 Hours New Course Development CCQAS 2.8 Evaluate COTS Regulatory Training Offerings JCHAO/OSHA/ Hospital Orientation Continuing Education Certifications with USUHS New Course Dev DOEHRS-IH 24 Hours Training Evaluation of DMLSS Hosting Establish MHS Production Environment Deploy DMHRSi Content to LD Sites 15 Courses/16,000 users Evaluation of Medical Continuing Education Vendors • Ongoing/New MHS Requirements (Planning and Response) MHS eLearning Office - DRAFT 7

  12. Next 6 Months • Expand User Base By 80,000 Add 100 Self-paced Courses To The Catalogue • Integrate Document Management And Web Conferencing • Transition 3 Tri-Service LMS Initiatives To Our Platform • Deploy Medical Detainee Training Program MHS eLearning Office - DRAFT

  13. Under Review for FY 06 • Uniformed Services University • Weapons Of Mass Destruction – International Training Program For Emergency Response Teams. • Partnership To Accredit Training Program • Graduate Medical Education (Certified Training) 150 Courses • Medical School Lectures (Real-time Web Cast ) • Provide Certificates At The Master Level For Executive Skills Training • Clinical Program Policy Office • Beneficiary Training – 9.2 Million People • Enterprise Purchase Of JCAHO Regulatory Training Courses MHS eLearning Office - DRAFT

  14. MHS Spends An Estimated $18M Annually On Web Based JCAHO And Hospital Orientation Training Alone Average MTF/Hospital Spends $85K Per Year On Some Type Of LMS Support Estimated Centralization Savings $8M-$10M First Year. Show the ValueIt’s a Great Story MHS eLearning Office - DRAFT

  15. MHS LEARNhttps://mhslearn.satx.disa.mil MHS eLearning Office - DRAFT 10

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