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HOSPITAL Creating an Excellent Service (Rundown Event and Trainer Profile)

HOSPITAL Creating an Excellent Service (Rundown Event and Trainer Profile).

leroy-lawrence
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HOSPITAL Creating an Excellent Service (Rundown Event and Trainer Profile)

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  1. HOSPITAL Creating an Excellent Service (Rundown Event and Trainer Profile)

  2. RUNDOWN Event08.30 – 10.00 : What is service and who are yourcustomers?10.30 – 12.00 : Creating Service culture13.00 – 15.00 : Understanding Service Gap15.30– 17.30 : Why Your Customers Disappointed ?Handling Your Customers Complaint

  3. Ario Setiadi Profile • Education 1990 : Environmental Biology, Gadjah Mada University, Yogyakarta 1998 : Magister Management, Sekolah Tinggi Manajemen Labora 2001 : Ph.D, Management, WIU, USA 2002 : CPM (Asia Pacific) by Asia Pacific Marketing Federation, Singapore • : DipM ACIM (Post Graduate Diploma on Marketing – Associate member of Chartered Institute of Marketing from CIM UK) 2009 : U21 Univ S’pore – Quantum Leap Project Course • : Cornell University USA (Executive Leadership in Healthcare certificate) • : Stanford University & Hong Kong Univ – G2 Leadership Course • Experience 1991 – 1992 : Marketing Manager – Matarindo & ASRAM Group 1992 – 1995: Export Marketing Supervisor – PT Cheil Samsung Indonesia 1995 - 1997 : Senior Product Manager – PT Johnson & Johnson (Janssen Pharmaceutica) 1997 – 2003 : Head of Marketing, PT Parvico Bersaudara (Servier) 2003 – 2004 : Marketing & Bus Dev. Vice President, Medika Plaza Int’l Clinic 2004 – 2007 : Marketing Director, PT Meiji Pharmaceutical 1999 – 2007 : Senior Facilitator Mark Plus Institute of Management 2006 – Now : Part Time Lecture Post Graduate Studies in MMR UGM – Jkt Class

  4. Ario Setiadi Profile • Experience (cont.) 2004 – 2007 : Commissioner of PT Suprima Mitra Adihusada, Jakarta 2007 – now : President Commissioner of PT Sinergi Bisnis Pratama 2005 - Now : Lecturer Coordinator for MM Strategic Marketing in Univ. Bina Nusantara Jakarta 2008 - now : President Director PT IDS Marketing Indonesia 2011 – now : General Manager PT IDS Medical Systems Indonesia • Award / Achievement • 5 times awarded Faculty Excellence Award from BiNus Business School • ISA (Indonesia Sales Award) competition Jury 2004-2005 (Warta Ekonomi & MarkPlus Inc) • Teaching Excellence Award winner 2009 – Allianz & BiNus Business School • Indonesia Leadership / CEO Award winner – Indonesia Future Business Leader 2010. SWA-Dunamis-Synovate • Jury for Marketing Dream Team and Young Marketing Champion 2010. IMA- MarkPlus – SWA • Best citizen 2011 in RT 05/RW 06, Kel Benda Baru, Kec Pamulang, Tangerang Selatan Others • Best seller book Co Author “Being A Good Doctor” published by MarkPlus & Co • Case study writer “Co Branding Strategy” Bina Nusantara University 2012

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